CP Financial Claims Reviews 310

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, making the claims process smooth and efficient. Many people highlight the excellent service and customer support, appreciating the regular updates and clear communication throughout. Reviewers frequently mention successful outcomes, with many expressing gratitude for recovering funds they thought were lost. The company's persistence and dedication in pursuing claims are often noted, leading to positive results and a renewed sense of trust for consumers.

What people talk about most

Claim

Reviewers highlight positive aspects of claim. Customers consistently report successful claims, with money... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers highlight that staff are... See more

Refund

Users describe positive interactions with refund. Customers are pleased with the successful recovery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CP Financial claims did an excellent job on this financial loss. They recovered almost the initial investment. During the claim I was kept updated on a regular bases, answered my queries promptly... See more

Company replied

Rated 5 out of 5 stars

CP approached me offering their services. They went to great lengths to reassure me they were not another scam. They talked me through the whole complicated process and kept me in the loop througho... See more

Company replied

Rated 5 out of 5 stars

I really wasn't sure to expect with my claim, but CP Financial Claims were supportive throughout and kept me fully informed about what was needed to pursue may claim and provided regular updates. My... See more

Company replied

Rated 5 out of 5 stars

CPF Claims (and in particular - Steve Reeves) went above and beyond in progressing my claim. The process with the FSCS was being deliberately delayed but CPF were relentless and dogged in persisting... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Small Claims Assistance Service

Written by the company

Your Financial Services Claims Specialists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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1-star

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Rated 4 out of 5 stars

Claim

Good communication in a positive way

September 6, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for your postive review. One of the things we pride ourselves on is our communication so we are delighted you were happy our service

Kind regards,
Nick

Rated 5 out of 5 stars

My experience with CPFCA

A very easy company to deal with and i felt they always gave honest answers up front.
If any 'complaint' -it would be that i needed to keep getting in touch. But whether it was because i kept 'pestering' you or not you did keep in touch quite well. At least i was always able to get in touch and speak to a 'human)!! There are companies and organisations out there that after waiting an hour or more you just might get to speak to a human and then they give you another number to phone!! So thank you for your service.

August 29, 2024
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Reply from CP Financial Claims

Thank you for leaving such a glowing review. We pride ourselves in our customer service so we're delighted you were happy with our result and contactability
Kind regards,
Nick

Rated 5 out of 5 stars

Successful claim

Gave the information, sat back and waited patiently for a successful claim.

August 19, 2024
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Reply from CP Financial Claims

Thank you so much for your postive review!
We're so happy to help you you received the result you hoped for and your patience during the process.
Kind regards,
Nick

Rated 5 out of 5 stars

Staff acted quickly and professionally…

Staff acted quickly and professionally from the first contact. They kept me informed at each stage of the process and answered queries immediately.
The outcome was successful and I can highly recommend this firm and their team.

July 30, 2024
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Reply from CP Financial Claims

Thank you so much for your glowing review! We're delighted you were happy with our diligent, professional approach and that you acheived a positive outcome!

Kind regards,
Nick

Rated 5 out of 5 stars

Knowledgeable and highly professional

I was very sceptical having lost my pension pot however Steve and his team have been incredibly professional keeping us regularly updated. They have been persistent and robust and never gave up. We were delighted to finally receive the compensation.

July 4, 2024
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Reply from CP Financial Claims

Thank you for your glowing review! We pride ourselves in our service and we're very happy you were pleased with our
endeavours and the positive result.

Kind regards,
Nick

Rated 4 out of 5 stars

The only thing that was worrying was…

The only thing that was worrying was the length of time it took but I do understand that ,that problem was out of your hands,so thank you for your service

July 16, 2024
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Reply from CP Financial Claims

Thank you so much for your positive review. Unfortunately, timeframes are something, as you mentioned, that are out of our control. We try to manage our clients expectations as best as we can but we are happy you received a positive outcome in your claim and we appreciate your patience.

Kind Regards,
Nick

Rated 4 out of 5 stars

Compensation claim

Although the process was lengthy and unbearable, however I found CPFC extremely confident in their ability to keep at it. They knew what they were doing.

July 15, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you so much for your positive review. Unfortunately timeframes are something that are out of our control, however we try to manage our clients expectations as best as we can.

Kind Regards,
Nick

Rated 5 out of 5 stars

Received my money back eventually due…

Received my money back eventually due to being wrongly advised

June 5, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you so much for your glowing review.
We are happy your situation resolved in a positive way!

Kind Regards,
Nick

Rated 4 out of 5 stars

Very helpful and informative.

The communication from the company was really good. The whole process did take a long time to complete and all the way through it they kept me up to date even if nothing had really changed. Very happy with how they dealt with my claim.

June 21, 2024
Rated 5 out of 5 stars

No fuss

No fuss; completed action as proposed

June 17, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for your feedback and we're delighted with the postive outcome!

Kind regards,
Nick

Rated 5 out of 5 stars

Excellent Company

Excellent communication kept me upto date with everything that was going on, very friendly people that go above and beyond to represent you. Can't recommend enough. Superb!!!

June 11, 2024
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Reply from CP Financial Claims

Thank you for taking the time to write such a wonderful review! We're delighted you were happy with the process, our service and the positive outcome!

Kind regards,
Nick

Rated 5 out of 5 stars

Great service

Great service. Constantly informed of the progress of the claim. Got the result we wanted. Would highly recommend

May 31, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for your positive review! We're delighted you were happy the process, updates and outcome!

Kind regards,
Nick

Rated 5 out of 5 stars

The whole team were excellent!

The whole team were excellent!! They kept me updated the whole time and their hard work paid off!! I would definitely recommend this company and it’s staff, friendly, professional and a pleasure to speak to… thank you so much 😁

May 30, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for your glowing review! We pride ourselves on our customer service and processes, the team will be delighted with the feedback. It was a pleasure to help you through the claim journey.

Kind regards,
Nick

Rated 5 out of 5 stars

Going the extra mile.

Simply that Steve went the extra mile in order to bring a successful conclusion to a difficult case, I'm very grateful.

May 17, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for your positive review and for taking the time to write such kind words. Steve and the team will be delighted with the feedback.

Kind regards,
Nick

Rated 5 out of 5 stars

An honest and straight-forward approach

I felt Steve was honest, very helpful and kept me informed every step of the way. It made this experience much easier to deal with. I highly recommend CP Financial Claims.

May 10, 2024
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Reply from CP Financial Claims

Thank you for your glowing review! We pride ourselves on customer service and transparency, I've passed your feedback to Steve and the team who will be over the moon with your positive words!

Kind regards,
Nick

Rated 5 out of 5 stars

Steve was brilliant

Steve was brilliant. It was a complicated case so we worked through it systematically — and won. Thank you

May 2, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for your positive review! I'll pass your kind words on to Steve who will be happy to hear them!

Kind regards,
Nick

Rated 5 out of 5 stars

CP were outstanding in services and…

CP were outstanding in services and were sympathetic and ensured I understood their processes and how they would deal with my case. I cannot fault there actions and would highly recommend them to anyone else who has a similar experience.

May 2, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for taking the time to write such a lovely review. We're happy you felt you were cared for during the whole process and with the positive outcome!

Kind regards,
Nick

Rated 5 out of 5 stars

The claim was very easy from start to…

The claim was very easy from start to finish and the staff were very pro active and got my claim resolved. Many Thanks to Judith and Steve.

Mark Flammiger

April 4, 2024
CP Financial Claims logo

Reply from CP Financial Claims

Hi Mark,

Thank you for your feeback. I'm glad we got a positive outcome for yourself!

Kind regards,

Nick

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