Everything so far is really good and the Gemstone tracker seems of high quality. Installation easy and if the promised battery life is accurate that will be great . My only concern would be that when... See more
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Review summary
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I ordered a battery replacement, after a few days I got the tracker back, but it is not working. I reseted my password for the app, could afterwards log in, but nothing happens. I could check tha... See more
Company replied
Yes they are perfect solution for dealing with thieves, the only complain i have is i parked my vehicle indoor and because of poor signal or no signal the tracker kept finding signal and when i came b... See more
I’m really impressed with both the product and the support from Copenhagen Trackers. The tracker works reliably, and whenever I had a question, the support team responded quickly and helped me fin... See more
Company replied
Company details
About Copenhagen Trackers
Written by the company
Copenhagen Trackers: Intelligent Tracking. Zero Subscriptions.
Founded in Copenhagen in 2013 by Christian Olesen, Copenhagen Trackers began with a singular, ambitious mission: to end bike theft once and for all. What started as a local project to protect daily commuters has evolved into a global leader in subscription-free GPS tracking and professional OEM telematics. Today, we empower both individuals and enterprises to eliminate asset loss and ensure total fleet visibility without the "subscription drain".
Why Customers Choose Us
- No Monthly Fees: Our trackers come with a built-in SIM, providing professional tracking with zero ongoing subscription costs.
- Gemstone™: Our most powerful tracker, offering up to 6 years of battery life without recharging (at 1 track/day).
- Global Reach: Future-proof connectivity (4G LTE-M & NB-IoT) that operates effortlessly in over 150 countries.
- Indoor Visibility: Using WiFi-sniffing, our devices can locate assets even inside warehouses, garages, or basements where GPS signals often fail (Premium Feature).
From One Bike to 100,000 Assets
Whether you are protecting a family car or managing a global fleet of 100,000+ industrial assets, our scalable, web-based dashboard provides real-time control. From recovering high-value cable drums to monitoring cold-chain logistics with integrated temperature sensors, we provide the "Asset Intelligence" needed to reduce waste and meet sustainability goals.
Danish Quality
Engineered on the island of Funen, Denmark, our hardware complies with rigorous EU standards (RED, EMC, RoHS). We are dedicated to providing the market’s lowest Total Cost of Ownership, ensuring your most valuable resources are always in safe hands.
Contact info
Vibækvej 100, DK-5690, Tommerup, Denmark
- +4533602010
- support@cphtrackers.com
- cphtrackers.com
4.2
Great
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In case of not or malfunction the…
In case of not or malfunction the tracker was immediately repaired and sent back free of charge ! Great service.
January 19, 2026
Reply from Copenhagen Trackers
Thank you very much for your feedback, Mr. Uttelbach!
We’re glad we could resolve the issue quickly and return the tracker free of charge. Providing fast and reliable service is very important to us. BG
Fast, Reliable, and Extremely Helpful Service
Copenhagen Trackers provides fast and reliable service with outstanding support. The team is extremely helpful, responsive, and professional throughout the entire process. Highly recommended for anyone who values efficiency and great customer care.
January 7, 2026
Reply from Copenhagen Trackers
Thank you very much for the great review!
We’re delighted to hear that you experienced our service as fast, reliable, and helpful. Providing responsive support and professional service is very important to us, so your feedback means a lot.
We truly appreciate the recommendation and look forward to helping you again in the future. BG
Reply from Copenhagen Trackers
Hi Jens
Thank you very much for your kind feedback! We’re delighted to hear that the new battery solved the issue and that everything is now working as it should. We truly appreciate your trust and are always happy to help if you need anything in the future. BG
Good service
December 2, 2025
Reply from Copenhagen Trackers
Dear Lotte,
Thank you for your kind feedback. We’re pleased to hear that you are satisfied with our service BG
Fast and efficient service.
December 2, 2025
Reply from Copenhagen Trackers
Dear Mads,
Thank you very much for your positive feedback. We’re glad to hear that you experienced fast and efficient service.
Please don’t hesitate to contact us. Bg
Reply from Copenhagen Trackers
Hi Kpar
Thanks for the kind words. We appreciate your feedback. BG
Yes they are perfect solution for…
Yes they are perfect solution for dealing with thieves, the only complain i have is i parked my vehicle indoor and because of poor signal or no signal the tracker kept finding signal and when i came back from one month vacation the battery was finished. Otherwise consider this 5 star from me. One feedback for company is please make the device to not keep constant searching for signals when it is indoor or not moving.
February 3, 2025
Reply from Copenhagen Trackers
Hej John
Tak for at dele din oplevelse med os. BG
Reply from Copenhagen Trackers
Hi Paul,
Thank you very much for your positive review. We're delighted to hear that you consider the product excellent and that the delivery was on time.
We truly appreciate your feedback and your trust in us. BG
Reply from Copenhagen Trackers
Hi Oskar
Thank you very much for this review of the service. BG
I cannit connect it with the App
I cannit connect it with the App. I need help. To ehom do I need to talk?
October 27, 2025
Reply from Copenhagen Trackers
Hello Michael,
Thank you for your message.
We are of course happy to help you get your device connected to the app.
However, it looks like you reached out to us through a review instead of contacting our support team directly.
To make sure you receive fast and accurate assistance, we kindly ask you to contact us through our official support channels. Our team will help you right away and make sure everything works correctly for you.
If you would like to remove or edit your review afterwards, we would truly appreciate it – especially once the issue has been resolved. It helps us a lot, and we want to make sure you have the best possible experience.
You can check our website. We have a support mail account.
We are ready to help you. BG
Reply from Copenhagen Trackers
Hi Mr. Galvin,
Thank you so much for your kind words!
We’re really happy to hear that you’re totally satisfied with the tracker and the app.
Your feedback means a lot to us. Bg
Still unsure about the product
Still unsure about the product.
The security bits they are marketing is just TS10.
There's no to very little adjustment in the bike version. Only place my bike could fit it was on the seat post.
The signal of the gps isn't very strong. I park the bike in a underground garage. And it have never managed to register when parked, but phones can easily get signal.
I would be much more inclined to pay for the premium if it included new batteries being automatically sent to your adress.
November 3, 2025
Reply from Copenhagen Trackers
Hi Lucas,
Thank you for your honest feedback — we’re sorry to hear that the tracker hasn’t fully met your expectations.
The GPS signal strength depends strongly on placement and network accessibility. In underground garages or areas without open sky, the tracker cannot send a position via GPS alone. However, with the Premium subscription, the tracker can also use Wi-Fi positioning, which helps it register a location even when GPS coverage is weak.
At the moment, Premium is the only subscription that includes additional features such as shared positions, extended history, Wi-Fi location, and the option to create your own tracking profile.
Regarding the security aspect, it’s important to note that — as with any physical device — a determined thief could remove it. The tracker’s main purpose is to locate and monitor movement.
We truly appreciate your feedback and will take your comments into account for future product improvements.
GPS signal: Determines where you are using satellites. Needs a clear view of the sky.
Cell signal (mobile network): Sends your location to the app. Works indoors but doesn’t determine your exact position. BG
Bad experience with Fedex.
Bad experience with Fedex.
To deliver 1 battery from Denmark to Sweden it takes a lot of time.
They went to my place... and they could have put it into my mailbox... I'm sure it's a very small package.
In the meantime I'm not able to use my cargobike... as my gps needs battery.
I get amazon orders from one day to another... how is this possible?!
October 30, 2025
Reply from Copenhagen Trackers
Hello Paulo,
Thank you again for your feedback. I truly understand your frustration with the delivery delay and I’m very sorry that this caused inconvenience for you, especially when you’re unable to use your cargo bike in the meantime.
The delivery itself is fully handled by FedEx, and unfortunately, we have no influence over their delivery process or timing. Your battery order was shipped from us on time, but the delay occurred during FedEx’s transport.
I completely understand that you were disappointed — anyone would be — but since the delay was caused by FedEx and not by CPH Trackers, I kindly wanted to ask if you would consider updating or removing your review on Trustpilot.Hopefully, your package will arrive very soon. BG
has no signal...
has no signal.... with this GPS I can not see where the trailer is. I am very sorry that I gave money. I do not recommend
October 31, 2025
Unprompted review
Reply from Copenhagen Trackers
Hi
I believe we’ve been in touch before through our support team. I’m sorry to hear that you can’t find your tracker or remember exactly where you placed it – it happens to all of us.
From what I can see, the tracker simply needs new batteries to start working again. As far as I recall, I previously offered to send you a new set. I’m of course happy to do so – please just confirm if you’d like me to send the batteries to you.
We’re sorry to hear you’ve had trouble locating your tracker, and we hope you’ll have it up and running again very soon.
If I’m mistaken, please don’t hesitate to reach out to our support team, and we’ll be happy to assist you further. Bg
Tracing is good
October 9, 2025
Reply from Copenhagen Trackers
Hi Ronny,
Thank you for your feedback!
We’re glad to hear that you’re satisfied with the tracking performance.
If you ever have any questions or need assistance, we’re always happy to help.BG
Very good after sales service!!!
October 6, 2025
Reply from Copenhagen Trackers
Hi Frank,
Thank you so much for your great feedback!
We really appreciate your kind words and are glad to hear that you’re satisfied with our after-sales service.
It’s always a pleasure to support you — don’t hesitate to reach out if you need anything in the future. BG
complicated
sometimes complicated to handl the tracker. To remove an old tracker you can do it by your own.
October 14, 2025
Reply from Copenhagen Trackers
Dear Schneider,
Thank you for taking the time to share your feedback.
We understand that handling the tracker can sometimes feel a bit complicated, especially when it comes to removing an old one. The sticker is suppose to sit firmly in place.
It is possible to remove an old tracker yourself, but if you ever need assistance, with advice don’t hesitate to contact us. We’ll be more than happy to helpout. BG
Reply from Copenhagen Trackers
Dear Gerd,
Thank you so much for your kind feedback!
We’re very happy to hear that your order arrived quickly and that the setup went smoothly.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always happy to help. BG
Reply from Copenhagen Trackers
Hi H. H.,
Thank you for your kind feedback!
We’re glad to hear that you continue to be satisfied with our service.
BG
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