CPPDiesel Reviews 350

If there was a "minus star...plural minus stars" thats what they would get...I ordered a part...never shipped...so I canceled the order what a joke...to date NO REFUND...and looking at others on line seems to be a pattern...I can't believe this company gets away with scamming people for their hard earned money! You can't call anyone only email...and it's excuse after pathetic excuse as to why no refund...STAY AWAY...Stay FAR FAR Away!!!!

We ordered a part from CPP Diesel back in December of 2020. As several weeks went by and we weren't getting any closer to receiving the part, we cancelled the order. To date 5/27/2021, we still have not received our refund. They do not answer the phone and they take several days to email back. When you do receive an email, you are told that the refund has been processed or that they will let accounting know. Do not order from this company.

Orderded a new motor, they took money immediately, said up to 6 weeks, that was feb. 3. Still no motor, cannot get ahold of anyone at this company, no will anyobe call ya back. They write emails saying there sending my message to mgmt. This company are scammers. Do not get involved. Total scam.

Do not buy from this company they are now taking your money and not sending you your parts or money

Worst company to deal with. Scam all the way. My son purchased gaskets from them in February 2021. After no show, we cancelled the order on March 6. Emailed for a refund, no refund issued. Numerous emails sent, negative results. Starting court proceedings after the demand letter. I will demand all court costs, attorneys fees, and I will place a lien on their corporate business. My attorney will also demand tax records and inventory records.

They are a joke. They will send you the wrong parts and then refuse a return request and even double charge you. STAY AWAY

DO NOT ORDER FROM THIS COMPANY! Check Google reviews and bbb.com reviews. Worst company every!!!!

Terrible at getting your core refund back to you in a timely manner. I have been waiting for over 7 months

Worst company ever, they lie cheat, steal and screw you ever way. They will also lie in court!
Visit this facebook group to hear lots more and join the fight.
Look the group up on Facevook and spread the word.
DIESELS trucks against CPP Diesel

They are by far the worst online parts company i have ever done business with. The order took 2 weeks to get to me because they said I typed in wrong address. They didn't bother to call me and tell me my part was still there and not shipped. Then I get the wrong part in, it was for a 2013, not 2012. Then they tell me that it was my fault for clicking on 2013 fuel rail sensor. THEN THEY TELL ME THAT ALL SALES ARE FINAL AND THEY WILL NOT TRADE OUT OR GIVE ME CREDIT. I WOULD NOT AND DO NOT RECOMMEND ANYONE DO BUSINESS WITH THIS COMPANY.

DO NOT PURCHASE from these guys. Been trying to get a core refund since February with many phone calls to them with the last ones for the last six weeks saying that the refund check was ready for supervisor signature. For SIX weeks! Still no check and now we cannot even get to them via phone. Do not use these guys!

I ordered a part from these guys and paid extra for 2nd business day delivery. Within 48 hours I got an email stating that my order was being processed. 3 days after that (the day after expected delivery) I got an email from them stating that this item is "out of stock with no ETA". Really???? 5 days to tell me its not available. I own a business consisting of 14 diesels and will take my business elsewhere.

I purchased a small adapter bracket for some mud flaps needed for a trip I was taking in a few days. The flaps were important to protect a new boat I'd bought.
I paid far more than the bracket was worth for 2nd day air but CPP Diesel shipped in UPS Ground instead and pocketed the difference and hasn't issued any refund. They are very difficult to contact and do not offer good customer service.

I ordered a Mahle gasket kit for a first gen cummins in Nov. 2019. After realizing that the kit was on back order by Mahle and no known date was confirmed when available I called CPP diesel and requested my money back on my Visa. After numerous emails/phone calls I am still waiting for my refund. We are in Aug 2020. Many times when I called nobody answers the phone. I was told that one time i was lucky to talk to someone that I will receive a check in the mail because of money transfer issue back to my Credit card. I am still waiting for my cheque.
I don’t understand who someone can do or stay in buisness with this type of garbage attitude.

I will begin the process of suing CCP in small claims court in PA for triple damages... 500$ for ceramic 7.3 up pipes and nothing from them but excuses

BBB has been Contacted and they Lied to them as well saying I would be Refunded... My Bank was notified as well. I actually look forward to calling a local Atty. In their Zip code after this Covid restriction business ends within the week..

See you folks in Court.. No checks will be accepted so bring 1500$ cash (Minimum)

😬👍

I ordered turbo studs, 4 ounces. Shipping was $12 so I figured it will get here fast. NOT !!!
They said 5-7 days, it finally shipped on the 7 day.
No refund on the shipping.
No excuses for service.

VERY DISAPPOINTED WITH THEIR CUSTOMER SERVICE, ORDERED HE WRONG PART ADMITTEDLY MY FAULT HEALTH ISSUE DELAYED INSTALLATION BARELY MISSED THE 30 DAY EXCHANGE, SPOKE WITH A REP. FROM PACBRAKE THEY SAID NO PROBLEM EXCHANGING FOR THEM BUT CPP WOULDNT EXCHANGE I EVEN OFFERED TO PAY A RESTOCK FEE, JUST NOT WILLING TO WORK WITH ME, NOT A VERY GOOD COMPANY TO DO BUSINESS WITH.

This company stole my core refund for a torque converter. The owner is a thief and a coward. I have sent so many emails asking when I will receive my core deposit and the only answer I get is the account manager is out of the office or we are working on it. I have asked for a contact for accounting department and their response is I’m only the tracking person all I can do is forward your request. Stall tactics! Scam!

DO NOT DO BUISNESS WITH CCP DIESEL! I ordered a Redhead steering gear box for my Dodge in November of 2018. I returned the core the same month. After waiting several weeks to have $225 for my core credited back to my card, I started calling CCP. I was directed to the person in charge of core refunds. Day after day I was told she hasn't made it to work yet, or she's out running errands. This went on for the month of December, January, and February. I was told on more than one occasion it's in the process. This was bull. I contacted Redhead directly and was told my core was received in November and CCP had been notified via email to refund my core charge. I forwarded those emails directly to CCP and was told this was the first time they had seen them. Again, bull. After threatening to take CCP to court I received my core refund in March of 2019. So if you want to do business with a piece of crap lying company, this is the one for you. Red head is awesome, great products and customer service. CCP Diesel, avoid like herpes. Jeff

Ordered a transfer case that was to be shipped out the following day. 3 weeks later still no transfer case.