CPPDiesel Reviews 350

I placed an order on Dec. 19 and I paid 3 days rush delivery. I sent them an email and they said that the part was not in stuck and some more bs. Anyways, they said the part was not going to be able until mid January. Now, is it logical or ethical to sell something you DONT HAVE and offer 3 days shipping for an extra cost?? I have been communicating with them back and forward for a month now!. On January 10th, I ask them to cancel my order and refund me. Until this day 01/25/2019, they have not refund me. According to them, the order still open and they cannot refund me. WTH is this? I had to call my back and open a charge back. This is ridiculous and unacceptable. The order was for $2000. I will never, ever, ever, do business with them again. I do not recommend this company. By the way, they have 21 complaints with the BBB. You can search it online. I tried to post the link, but this website did not let me.

Advertises a crankshaft as fitting a 24v 5.9 Cummins Common Rail. The part they sell you is actually for a 12v Cummins.

Company wanted me to pay to ship it back, pay to restock it, then pay to have the correct crankshaft sent back to me. Ya, that would actually DOUBLE the cost of the crankshaft.

Worse still, they changed the product page after I began to complain about the advertising and then implied that I should have known that modifications were required for it to fit. Luckily, I had archived the original product page.

The worst, though, is that the modifications they want you to make to this crankshaft for it to fit the 24v 5.9 Cummins Common Rail are dangerous. According to both Cummins and Mahle, these modifications should NEVER be made by the consumer for any reason.

Check the reply for yourself, people.
They advertise something incorrectly. They tell people to modify it in ways that are dangerous and against manufacturer advice. They want to charge consumers a mountain of cash to fix their advertising mistake, and claim the consumer isn't very understanding for not wanting to pay that mountain of cash, not wanting them to dodge responsibility, or wanting to wait additional time for people not involved. .. all to fix their mistake.

Right.

Ordered a part on Saturday that I needed ASAP. Paid for express shipping to get it Sunday. Didn’t come Sunday. They are not open on the weekend, (but yet they still kept the extra $40 for express shipping). I emailed them Sunday night to CANCEL the order. I get an email the next morning that said that I couldn’t cancel it because it had already been processed. I don’t know how it had been processed, because they were closed all weekend. They emailed me at 8:18 am on Monday morning. They said it would be a 20% cancellation fee and to let them know if I still wanted to cancel it. I emailed them back and said to CANCEL IT. They sent it anyways. When I request to return it, they said they don’t take returns on electronic parts. SCREWED OUT OF $165 + $40 shipping. And they didn’t even send what I ordered. I needed a sensor for an ‘04 Dodge and the package, (that I never opened), says it’s for ‘98-‘02. Buyers beware. They’ll go out of their way to screw you out of your money.

Edited in response to CCP Diesel reply:
You are missing the point, I told you to CANCEL the order in plenty of time for it to have not been shipped out. I would have rather been out $32 than $160. You shipped it anyways. And now you won’t take it back and refund my money. But CPP You have taught me a good lesson. I, like most people, do not read the Cancellation, Shipping and Return Policies on the websites I shop at before pushing the pay button. You have so many things you don’t take back (and the fact you aren’t open on the weekend), that it should be on posted the Home Page of your website. I will definitely be doing that from now on. Expensive lesson learned.
Judging from your ratings, it looks like I’m just another victim, so I, too, have shared my experience with the world so you may lose more business than the $160 I lost.

I ordered parts from cpp only to get a three month runaround....and no refund....dont use them dont trust them and dont believe a word of what jessica might tell you...all lies...

I DID NOT RECEIVE WHAT I WAS TOLD I WAS BUYING AFTER VERY LONG TIME DELAY, A VERY BAD EXPERIENCE

Do not buy from this place more so when needing cummins parts! They do not stock them!
When you talk to the parts people they will tell you they can get the parts to you in a week or two then they will send you a email stating your parts are a month out and are on back order!
When you call back the next day to cache you order they will tell you all cummins parts are non returnible even if you have not gotten your parts yet!!!
They will tell you it says on there Web site all cummins parts are none returnible. There parts department well tell you one thing to get you to order from them then after you pay you get an email stating you can not get your parts for more then a month or more!!!
Best to buy your cummins parts from China then this place!!!!! I guess suckers like me keep this places in business
Bill

Having spoke with the girls and Jamie the owner of CPP I can assure you they are lying, cheating, stealing people. They took my money, shipped my product somewhere else other than my address and now ignore all my calls and emails. I've never been treated so poorly. They have so many complaints I have since found out that even the Better Business Bureau themselves give them an F rating.

I am not even getting into the details of the awful experience I had with this company. Only thing I can pass along is make sure if you have any problems with this company after you receive your order, thst you keep all order dates and emails as well as any important documentation that pertains to your order (you’ll need it to protect yourself from getting taken advantage by this company). Lastly, make sure you pay with a bank or debit card if you can cause they are usually better and faster with giving you back your money if there is a problem with your order than most credit card companies are and there also isn’t as in detailed of a dispute process with the bank either. Reason I even mention it is if you are requesting a refund from CPP, whether it’s your fault or theirs, you’ll never see it! These guys are cheats and have the worst customer service I have ever seen! For your own piece of mind, STAY AWAY FROM THIS COMPANY!!!

I ordered a killer dowel pin repair kit that was incomplete so I emailed to have the problem resolved but was told that inventory was checked and it was sent out and that was that. I paid for something that I did not receive. CPP 👎

Part was fine, Red Head steering box, but it took 8 weeks for me to get my core refund back, this was after they had received it.
6 or 7 e-mails and 8 weeks later I finally have it back in my bank. Even though it's only $225, I think its very poor business for this to take so long. I will never buy from them again.

Great product and great people to work with they shipped it out right away. I will buy here again!

I’ve bought many of things from cpp and this last experience they kind of left me wondering if I was going to have my item by a certain day. Well I made sure to tell them if there was any issue that I would pay extra to have it overnighted and I never got any tracking number and had to call and make sure it was going to be on time. I received a call back a little while later that day and said it would be on time I never got my tracking so it still left me hanging. So it it arrive as she said thank god. I have no issue with Cpp and I’ll keep buying from them. Next time I’ll make sure I make it clear I need the tracking number and hopefully it won’t be such a close deadline. Still thanks Cpp. Chris.

Thanks for the Thanksgiving 10% discount and free shipping.

Paid for 2 day shipping took 3 days to get item. Ordered item fits perfect. Tech support was knowledgeable but a bit rude.

Came in fast and boxed great

horrible service sent wrong parts first time around went to ship right parts sent to wrong address then wont return calls when calling back to try to get information on the package wont be dealing with cpp any longer

I ordered parts on the. 5th and you just now send them out on that 8th that sucks.i could have gotten parts sooner

We ordered and paid in full for a motor and adaptor kit on Oct. 26th it was guaranteed to be delivered in 10 days. It has been 7 weeks we received the motor which has a broken part, and still no adaptor kit! Jamie has been extremely hard to get in touch with and is now telling us we have to call someone else pertaining to our kit that he was paid for in full. Communication skills with this company is more then lacking, and we would not recommend them for any reason.

Took multiple days to get simple part shiped out. Didn't have tracking on the part till it was half way to house. An having problems with FedEx to get part.

Definitely would do business with them again. Very knowledgeable and professional