CPX Research Reviews 2,582

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly. Many people highlight the staff's dedication and positive attitude, noting their attentiveness and willingness to assist. The prompt response times are frequently mentioned, with many users receiving replies within minutes or hours, which greatly impresses them. However, some customers have expressed dissatisfaction with the user experience and website. These individuals occasionally encounter technical errors that prevent them from receiving rewards after completing surveys. Others report being disqualified from surveys after investing significant time, or finding that survey questions are repetitive or overly complex.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the support team's quick... See more

Response time

People report positive experiences with response time. Many customers appreciate the quick and helpful... See more

Staff

Consumers find staff to be positive, helpful, and efficient. Many reviewers praise the support team for being... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the smooth... See more

Website

Reviewers highlight ambiguous aspects of the website. Some customers praise it as a great site, even calling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The platform is helping us out of many way which most of us can't get to notice, let's learn more while earning our rewards and more by the terms and policies. This also gives us opportunities to... See more

Rated 4 out of 5 stars

CPX surveys work well and track correctly. However, a partner app using CPX surveys — GREWARD (DCD Media) — completely stopped paying users, including my own pending $70 payout. This reflects... See more

Rated 5 out of 5 stars

The "CPX Research Customer Happiness Team" member gave me the credit I should have received if the alchemer.eu survey system had worked properly. There’s room for improvement, but I’m giving five star... See more

Rated 5 out of 5 stars

The surveys are high quality, functional, and rewarding. Payouts are fast. Check under PROMOTIONS, in your email, if you can't find your PayPal rewards. Fast and easy, after typing, verifying, your P... See more


Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love Bit_Labs !!!

There surveys are always great and always run smoothly. No technical issues and customer support is retop notch.

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

Please know your value...

Although this may be an unpopular opinion, it is an honest one. I am not trying to influence anyone. I simply want others to be informed and cautious.

In my experience, CPX Research appears to abuse its position. Most of their surveys are offered through third-party platforms such as Clickworker and Paidwork. While a payment is promised upfront, participants are frequently screened out midway through or even at the very end of a survey for so-called “quality reasons.” Despite this, it seems that the data collected is still used.

The compensation is extremely low, usually just a few cents. While CPX Research appears to keep the majority of what they receive from their clients (often marketing agencies). Even more concerning is that, after payment has been made, they can and will reclaim these small amounts at any time, even when the survey was completed honestly and in full. Some surveys do not pay at all, regardless of the time invested.

Additionally, certain surveys request personal information such as an email address. After participating, I noticed a sharp increase in spam emails and targeted advertisements on my social media accounts that directly related to the surveys I had completed.

I am not telling anyone what to do, but I strongly advise being cautious with the data you share with CPX Research. Some surveys even ask for voice and/or camera recordings. I would be especially careful with those. Attempts to contact their support team have gone unanswered, which, in my opinion, reflects poorly on how they value the people completing their surveys.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

They were so quick and so genuine and…

They were so quick and so genuine and nice. They fixed my problem to he best of their ability which to me gives me much more trust for this site and doing business with them in the future. Definitely. Thank you!!¡! Im 😌

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

My points weren't credited for more…

My points weren't credited for more than a day. I contacted the survey team. The rectified the situation and credited the points really quick. They were fast, efficient and responsible. I would to thank them again for their assistance.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fast friendly service

My rating is solely based on customer service. I submitted a needs help message. I was given the standard "may take a few days to response." My response was just under 2 hours. I was blown away, due to the horror stories I have dealing with other companies.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

NO Hassles!

NO Hassles! I had a problem with a Survey which I completed, I contacted support through a ticket system. In 3 minutes, the problem was solved and I received my reward, as advertised. Thank you CPX Research, keep going!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Problem resolution | Satisfied experience!

I appreciate the prompt assistance that I received; the crediting problem that I was experiencing was attended to in a quick, professional, and friendly manner. Many thanks for your time and assistance, I appreciate it!

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

P2e projects

The survey in SPX is one of the daily tasks in my app, SPX stopped giving tasks, explaining that the reason was either the region or cooperation with TokenStorm., it simply ruined my efforts.

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic

Pathetic. Don’t waste your time. Never give the rewards promised.

December 29, 2025
Unprompted review

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