Cracker Emporium Reviews 

257
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very disappointing to go onto website and find that you can no longer order crackers online and receive them by post. Which I have been doing for several years, and now unless you live in or near Wood... See more

Rated 5 out of 5 stars

Looking for a more eco friendly Christmas cracker option online this year I came across this firm. Wow, what wonderful customer service. I received a lovely email on placing my order, which arrived wi... See more

Company replied

Rated 5 out of 5 stars

Beautiful crackers! They arrived well packaged and in mint condition. The contents won’t be viewed until Christmas but on the enclosed slip, showing choice of items, they looked original. I’d looked... See more

Company replied

Rated 5 out of 5 stars

This purchase was a pleasant experience from placing to receiving my order. Andrew promptly answered all questions asked and he kept me informed about delivery. My crackers arrived this week and they... See more

Company replied

Company details

  1. Christmas Store
  2. Christmas Market
  3. Outlet Mall

Written by the company

We design and handcraft beautiful and unique Christmas Crackers. We're eco-friendly, making Christmas Crackers that are recyclable, or made from seed paper so you can grow them after you pull them! You choose the gifts that go inside, and to avoid waste you only need to buy the exact quantity you need.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(257)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was kept in the loop and knew what…

I was kept in the loop and knew what stage my order was up to. I haven’t used the Christmas crackers yet but they look great, very well put together. They arrived in good time and were very well packed

November 5, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Amanda, enjoy your Christmas crackers, Andrew.

Rated 5 out of 5 stars

Excellent service

Excellent service, communication was really good and they arrived beautifully packaged. I’m delighted with the crackers and it’s so nice to have something handmade and personal, rather than full of plastic and pointless gifts. I’d thoroughly recommend Cracker Emporium.

November 3, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Kate, enjoy your handmade Christmas crackers, Andrew.

Rated 5 out of 5 stars

Absolutely love my crackers!

Absolutely love my crackers!! They arrived beautifully wrapped, are well made and just like the photos on the website. My husband and I will probably be alone this year for Christmas and I wanted something special, made in the UK without all the throwaway items usually found in Christmas crackers ..... Thank you 🙂🎄

November 2, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you for your comments, how nice to treat yourself to some lovely crackers, enjoy them, Andrew.

Rated 5 out of 5 stars

Very prompt delivery and good…

Very prompt delivery and good communication. They were well packaged.

I am delighted with the crackers , but of course it isn't Christmas yet so I cant comment on the contents!

UPDATE............
The crackers were fabulous, beautifully made and the contents were wonderful. We had the fudge which was delicious and a good quantity. The hats were substantial not flimsy at all, and the jokes were suitably daft.
All in all I am well pleased and will be buying more for Christmas 2021. Thank you.

November 1, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you for feedback Alison, enjoy them on Christmas day, Andrew

Rated 5 out of 5 stars

5 star product, 5 star delivery and definitely 5 star service

This company is brilliant! Placed my order last Friday for 5 candy cane personalised crackers with a specific gift in each one and they arrived today (4 working days later). That’s what I call first class service. They are SO classy and arrived beautifully and sturdily packaged and I’m really, really pleased with them. The personal service from Andrew with his regular email updates is second to none. I’m really excited to dress my Christmas table with these crackers and would recommend them to anyone.

October 29, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you for the lovely feedback Sue, enjoy dressing your table with your Christmas crackers. Andrew

Rated 5 out of 5 stars

Beautiful crackers

Beautiful crackers. We can't wait to crack them !!

October 28, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Haha thanks Anne I see what you did there, enjoy cracking them! Andrew

Rated 5 out of 5 stars

Wow!!!

Wow!!!
Beautiful crackers,lovely writing,well presented.
Thankyou so much.
Will recommend to friends and family 100%

October 21, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Lynne, delighted you liked your crackers, Andrew.

Rated 5 out of 5 stars

Beautiful crackers

The crackers arrived quickly. They look beautiful and will look amazing on the Christmas dining table

October 16, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you Sue, glad you like your christmas crackers, Andrew.

Rated 5 out of 5 stars

Lovely blue crackers

Lovely blue crackers! I chose empty ones so i can fill them and am very pleased with them....good communication and quick delivery, would use again.

October 15, 2020
Unprompted review
Cracker Emporium logo

Reply from Cracker Emporium

Thanks Jane, the fill your own option is proving very popular, it's great that you can put your own treats inside. Andrew

Rated 5 out of 5 stars

Great packaging

Great packaging, swift delivery, easy to order and they look fantastic.

October 14, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thanks for your feedback Ruth, really pleased you like them. Andrew

Rated 5 out of 5 stars

Very happy with my crackers

Very happy with my crackers . Fabulous Retro vibe. Company kept me fully informed through out. Packaging was very good and quick delivery and at such a great price. Thank you

October 12, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thanks for your feedback, the retro christmas crackers have been so popular this year, glad you're happy with yours. Andrew

Rated 5 out of 5 stars

Ordered the candy cane fill your own…

Ordered the candy cane fill your own crackers , arrived safely well packaged and stunning crackers thank you

October 10, 2020
Cracker Emporium logo

Reply from Cracker Emporium

Thank you for your feedback, delighted you liked your candy cane crackers. Andrew

Rated 5 out of 5 stars

A repeat order

Have used these previously before but with their selction of gifts. This time we chose the self-fill option. Good quality crackers, nicely made which suit us exactly. The big advantage is that you can buy the exact number of crackers you need. Very good value for money.

December 22, 2019
Unprompted review
Cracker Emporium logo

Reply from Cracker Emporium

Thank you for sharing your feedback Neil, and for returning to us for your Christmas crackers.
Andrew

Rated 5 out of 5 stars

Quick delivery

Quick delivery - beautifully made.

December 14, 2019
Unprompted review
Cracker Emporium logo

Reply from Cracker Emporium

Hi Susanne,
Thank you for ordering your Christmas crackers from us and for sharing your feedback.
Andrew

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look