Cracker Emporium Reviews 

257
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Very disappointing to go onto website and find that you can no longer order crackers online and receive them by post. Which I have been doing for several years, and now unless you live in or near Wood... See more

Rated 5 out of 5 stars

Looking for a more eco friendly Christmas cracker option online this year I came across this firm. Wow, what wonderful customer service. I received a lovely email on placing my order, which arrived wi... See more

Company replied

Rated 5 out of 5 stars

Beautiful crackers! They arrived well packaged and in mint condition. The contents won’t be viewed until Christmas but on the enclosed slip, showing choice of items, they looked original. I’d looked... See more

Company replied

Rated 5 out of 5 stars

This purchase was a pleasant experience from placing to receiving my order. Andrew promptly answered all questions asked and he kept me informed about delivery. My crackers arrived this week and they... See more

Company replied

Company details

  1. Christmas Store
  2. Christmas Market
  3. Outlet Mall

Written by the company

We design and handcraft beautiful and unique Christmas Crackers. We're eco-friendly, making Christmas Crackers that are recyclable, or made from seed paper so you can grow them after you pull them! You choose the gifts that go inside, and to avoid waste you only need to buy the exact quantity you need.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

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4.5

All reviews

(257)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent Quality & Customer Service

They are beautiful and the customer service has been my best experience yet. Many many thanks for being so accommodating.

November 11, 2022
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Reply from Cracker Emporium

It was a pleasure, thank you for valued custom and for such lovely comments about our service, have a lovely Christmas, Andrew

Rated 5 out of 5 stars

Packed with pride

Good packing, crackers displayed nicely. Packed with pride, just hope the chocs are nice. Almost a shame to pull them

November 11, 2022
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Reply from Cracker Emporium

Thank you Gill, I know what you mean, they look so good it does seem a shame to pull them. The chocolates are very tasty :) Andrew

Rated 5 out of 5 stars

Don't hesitate to place your order!

This purchase was a pleasant experience from placing to receiving my order. Andrew promptly answered all questions asked and he kept me informed about delivery. My crackers arrived this week and they are lovely, each one unique. I'm very much looking forward to my guests pulling them on Christmas Day.

November 7, 2022
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Reply from Cracker Emporium

Thank you Caroline, it was a pleasure making your Christmas Crackers, enjoy pulling them on the big day, Andrew

Rated 5 out of 5 stars

Great Quality and Service

As always, the crackers are beautiful; well made, decorative and just as advertised. Having the choice of open-ended (to put in your own gifts) or choosing specific gifts is a bonus. As I have been ordering these crackers for a few years, it would be even better if the little gifts could be changed periodically. Having said that though, I highly recommend both for quality of crackers and their content and for the reliable, friendly and helpful service.

November 5, 2022
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Reply from Cracker Emporium

Thanks Jill, always lovely to handmake your Christmas Crackers for you, have a wonderful Christmas and enjoy pulling them on the big day, Andrew

Rated 5 out of 5 stars

Cracking Crackers!

This is the 3rd year I have used Cracker Emporium. I love the retro ones! They certainly bring back memories for me. The gifts are good quality and not the usual cheap throwaway items that you get in other crackers. I have opted for chocolates this year.
I don’t think I would buy crackers from anywhere else now. Andrew keeps you informed on the order and always makes me feel like my business is appreciated, even though I just buy 1 box.

November 4, 2022
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Reply from Cracker Emporium

Thank you Dawn, it's always a pleasure to handmake your retro christmas crackers, enjoy the chocolates when you get to pull the crackers on the big day, Andrew

Rated 5 out of 5 stars

Beautiful and eco crackers

I was delighted to find details of these crackers online and the makers quickly answered a brief query I had.
They look lovely. I am saving for Christmas but the gifts look great in the picture and we are looking forward to pulling them.
Not overpriced and truly unique.

November 3, 2022
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Reply from Cracker Emporium

Thank you Susan, it was a pleasure to handmake your Christmas Crackers, enjoy them on the big day, have a wonderful Christmas, Andrew.

Rated 5 out of 5 stars

Best crackers ever

Beautifully made crackers with worthwhile gifts inside. Also, the company kept in touch well, giving honest production and delivery updates. We will most certainly be using them again.

November 1, 2022
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Reply from Cracker Emporium

Thank you for the lovely feedback Sue, we'd love to make your Christmas Crackers again, have a lovely Christmas, Andrew.

Rated 5 out of 5 stars

Beautiful crackers made in the U.K…

I wanted crackers made in the U.K .I found these and am delighted with my purchase. They are even nicer than I had anticipated, delivery was very quick and ordering was straightforward. I shall definitely recommend to others. I had previously ordered from another company but when they arrived they were not made in the U.K. so I returned them.

October 26, 2022
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Reply from Cracker Emporium

We're delighted you found us Gillian, and great to hear how much you liked your handmade Christmas Crackers. Thank you for supporting us, and our UK small business friends who supply the gifts inside.

Rated 5 out of 5 stars

I love these christmas crackers

I love these christmas crackers. Made in the UK and contents come from other small businesses in the UK. No plastic tat, quality contents and things you can actually use. They are also beautiful. Lovely crackers, lovely company. We all need to support small UK businesses.

October 14, 2022
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Reply from Cracker Emporium

Thank you Garry for lovely feedback, we agree, it's so important to support UK small business. Enjoy your handcrafted Christmas Crackers.

Rated 5 out of 5 stars

Highly Recommend

Really good communication, lovely products and thoughtful packaging.
What a lovely idea and wonderful customer service.

October 13, 2022
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Reply from Cracker Emporium

Thank you Helena, enjoy your handcrafted Christmas Crackers.

Rated 5 out of 5 stars

Absolutely fabulous crackers and…

Absolutely fabulous crackers and customer service excellent too! Kept of informed of every step of the supply and delivery process. Merry Christmas to you Cracker Emporium!

December 20, 2021
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Reply from Cracker Emporium

Thank you Joanna, have a wonderful Christmas, Andrew.

Rated 5 out of 5 stars

Lovely crackers

Lovely crackers, beautifully made. Also excellent communication too when I needed help. Delicious chocolate and fudge (tho didnt realise they have coffee and alcohol in some so not suitable for children 😂). Thank you.

December 15, 2021
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Reply from Cracker Emporium

Thank you for the lovely feedback Camilla, enjoy the fudge and chocs in your handmade Christmas Crackers. Andrew

Rated 5 out of 5 stars

Excellent Product and Service

Fast creation and dispatch, brilliant customer service, fast to respond, the crackers are lovely and we're looking forward to pulling them on Christmas Day. Have used before, would use again. Thank you.

December 13, 2021
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Reply from Cracker Emporium

Thank you Clare, enjoy pulling them on the big day, Andrew.

Rated 5 out of 5 stars

Excellent service

Excellent service, delivery was fast and the crackers are absolutely lovely. I will without a doubt order from the Cracker emporium again.

December 13, 2021
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Reply from Cracker Emporium

Thank you Hilary, I'd love to handmake your Christmas Crackers next year, have a wonderful Christmas. Andrew

Rated 5 out of 5 stars

Lovely crackers. Superb service and attention to detail

This is the second time I have ordered from thecCracker Emporium.
Beautiful crackers with unusual small gifts inside. Secomd to none with communication and personal service

December 12, 2021
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Reply from Cracker Emporium

Thank you Rosemary it was lovely to handmake your Christmas Crackers for you once again. Andrew

Rated 5 out of 5 stars

Excellent Christmas crackers

Great personal service from Andrew and the eco friendly crackers are very pretty and just what I was looking for i.e. no rubbish gifts, no plastic anywhere (even the boxes they're packed in are just plain cardboard) and best of all they're made in the UK. Brilliant!

December 9, 2021
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Reply from Cracker Emporium

Thank you Christine, glad you get what we're doing, and appreciate our cardboard and tissue paper packaging, have a lovely Christmas. Andrew

Rated 5 out of 5 stars

Wonderful product and exceptional…

Wonderful product and exceptional communication and customer service. The seller provided a first class service and was very accommodating regarding my specific requests. I can't imagine ever buying crackers from anyone else in the future. Thank you Andrew.

December 8, 2021
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Reply from Cracker Emporium

It was a pleasure to make your Christmas Crackers Paul, enjoy them and have a lovely Christmas, Andrew.

Rated 5 out of 5 stars

Cracking crackers.

Friendly and efficient service and the crackers look great. Looking forward to Christmas Day.

December 5, 2021
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Reply from Cracker Emporium

Thank you Peter.

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