I barely had submitted my order when I got a text from Craft-Hub, asking questions to give them information as to how they will make this product. Usually I get no texts and wind up getting a product... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first order was fast and convenient. The second order has been helped a lot by Sandra! She recommended items that my niece might like and helped me with a discount code. Awesome experience!
Your site was perfect. My mom's in a nursing home and needed gift ideas for friends. Your sun catchers puzzles were our pick. Jodi our representative was also amazing, from verify my address to making... See more
The puzzle arrived quickly in good shape. I was able to put the puzzle together fairly easily and it was beautiful. I had a little confusion about putting it together. I emailed Craft Hub Support. The... See more
Company details
- Craft Store
- also in
- Art Handcraft
Written by the company
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- support@craft-hub.com
- craft-hub.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Acrylic suncatchers
Great, Customer Service. Got just what I needed. Very very helpful. Sue
October 25, 2026
Unprompted review
Gabriella was awesome and helped me…
Gabriella was awesome and helped me through the process. Cant wait to see them when they get here.
October 26, 2026
Unprompted review
Kimberly went above and beyond customer…
Kimberly went above and beyond customer service! I highly recommend this company!
October 26, 2026
Unprompted review
CraftHub = Quality experience
Ive ordered from CraftHub twice now, as they have Wicked items. Absolutely love the selection and the products. After my next order, a real person (not bot) reached out to me to ask me to verify my address was correct. Impressed with the service and the products! Will be back.
October 26, 2026
Unprompted review
Such a cool idea!
Can't wait to get my products & get started! When the Craft-Hub link popped up on Facebook I decided to check it out... Glad I did! Great selection of affordable DIY acrylic suncatchers & 2D/3D wooden puzzles. Easy to navigate website, money-saving coupons & VERY helpful representatives! I only bought a few puzzles today for a Girls' Night but will be returning to grab some Christmas gifts soon! Thanks for all your help Gabriella! 😊
October 26, 2026
Unprompted review
Your site was perfect
Your site was perfect. My mom's in a nursing home and needed gift ideas for friends. Your sun catchers puzzles were our pick. Jodi our representative was also amazing, from verify my address to making suggestions to go with her order. Will definitely order again.😀❤️
October 26, 2026
Unprompted review
I’ve not received my product yet but…
I’ve not received my product yet but the personalized customer service has been top notch.
October 26, 2026
Unprompted review
The customer service and communication…
The customer service and communication was excellent upon order. Excited to gift the product.
October 26, 2026
Unprompted review
The company was very helpful with my…
The company was very helpful with my order and offering other ideas as well to make sure it fit my needs. Highly recommend!
October 25, 2026
Unprompted review
Easy to order
Easy to order, fair price, and great for Christmas gifts.
October 25, 2026
Unprompted review
Customer service was great!
October 25, 2026
Unprompted review
They were very helpful and seemed to…
They were very helpful and seemed to be right on the order. Love that and you don't usually get that❤️
October 25, 2026
Unprompted review
These are absolutely beautiful!
October 25, 2026
Unprompted review
Very customer service oriented
Very customer service oriented. Excellent personal touch.
October 25, 2026
Unprompted review
I was able to order two lovely wooden…
I was able to order two lovely wooden puzzles, then contacted by Gabrielle. She offered me that turtle stained glass puzzle. She was amazing and responded right away. I am looking forward to giving these and keeping the turtle one for myself. Thank you so much.
October 25, 2026
Unprompted review
Customer service is top notch
Customer service is top notch! Absolutely love this company.
October 25, 2026
Unprompted review
Communication is great
There has been great communication and quick response to my order.
October 25, 2026
Unprompted review
Very good
Very good. Gabreille contacted me reguarding order. Helped me sort thi gs out and made suggestions. In the end she gave me a free piece for myself.
Great company, will work with them again.
Melody
October 25, 2026
Unprompted review
Gabriella is a rock star
Gabriella is a rock star. She reached out to me to verify my mailing address before she processed the order. I will order from them again!
October 25, 2026
Unprompted review
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