Craftastik logo
Visit website

Craftastik Reviews 6,354

•
TrustScore 4.5 out of 5

4.3

Flavours, Fragrances and Aroma Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 588 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the quality of their products, especially the fragrance oils and waxes, for their strength and effectiveness. Customers consistently highlight the fast and reliable delivery service, noting that orders arrive quickly and are well-packaged. Many also commend the excellent overall service, finding the ordering process straightforward and the company a preferred supplier for their needs. However, some customers experienced issues with their orders, including items not being received, incorrect products sent, or problems with invoices and documentation. A few people also noted inconsistencies in fragrance oil color and strength, and some expressed dissatisfaction with the delivery couriers used, particularly DPD.

What people talk about most

Product

Consumers generally express high satisfaction with the products, particularly praising the quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and speedy delivery,... See more

Quality

People report positive experiences with product quality, consistently praising the high standard of fragrance... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing satisfaction with the... See more

Service

Users describe positive interactions with service, often highlighting it as excellent, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service when I requested something it was fullfilled. Purchased big bottles for a good value for money. The fragrance oils I picked are great for my candle making. However not sure if... See more

Rated 5 out of 5 stars

Oils are gorgeous and strong as always. Only problem is tried everything to contact you and nobody ever gets back. Seems nearly impossible to get to talk to someone from craftasik. This problem is cou... See more

Rated 5 out of 5 stars

I love this website. There's a great range of fragrance oils and other supplies and the prices are very reasonable. The delivery is quick I've seen some negative reviews regarding Customer services b... See more

Rated 5 out of 5 stars

Lots of amazing fragrance oils to choose from fast postage however it does seem less expensive than other Web sites but bear in mind once you add the vat it works out about the same price if not mor... See more

Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Home Fragrance Supplies, Candle Supplies at great prices!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quality products

Quality products. Loving the various scents i chose. Good time for delivery. Will purchase products in future. Thank you candle shack.

April 21, 2026
Rated 5 out of 5 stars

I absolutely love craftastik fragrance…

I absolutely love craftastik fragrance oils that have a super strong scent throw that lasts for days in my wax melts . A few of my favourites are
Baby powder
Black cherry
Bora board
Snow Angel
Clean cotton

Would 100 % recommend this company .

March 30, 2026
Rated 1 out of 5 stars

Had to get my legal team involved

Wax was sludgy and unusable, oils had to send back as can't use them, still awaiting a refund and customer service is rude and disrespectful I will never use this company again, phone number isn't registered with companies house. They are pathetic, and now I have my legal team involved!!!
Avoid this so called business!!!!!
Plenty others out there.

April 13, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look