Craft Kitsune Reviews 370

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

The old owner was amazing, and kits were incredible. The new owner raiaed price without notification, used mass molds, then stopped deliverying product, but continues to take money from accounts signe... See more

Rated 5 out of 5 stars

Great products! Excellent customer service! Very well made molds! Super neat little "DIY complete kits" to experiment with. Fun miniatures for lots of projects! Can't wait to use everything I've recei... See more

Rated 4 out of 5 stars

The molds are cute and unique. But there is a problem with the ordering system. I placed an order but received no e-mail confirmation or shipping notice, so I figured my order didn't go through. I o... See more

Company replied

Rated 1 out of 5 stars

This company is an absolute scam. I don’t know how she’s able to keep functioning as a business. Last shipment I received was in February with CHRISTMAS themed bits… (Halloween’s came in Decembe... See more

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3.0

Average

TrustScore 3 out of 5

370 reviews

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Rated 5 out of 5 stars

always stellar service

always stellar service! She keeps us informed if our subscription box will be delayed (and why!) and is constantly getting our feedback on what we liked/disliked about that months box. She actually LISTENS to our feedback!!

January 6, 2023
Rated 5 out of 5 stars

Another enjoyable order !

No issues at all. I have had issues in past but company worked very hard and resolved everything for me. I wish shipping to Canada was lest exsensive but nothing to do with company! I yend to order once or twice a year, but would be monthly member if s&h qas $$$$! I ve enjoyed everything ive ordered. Keep up the good work.

December 14, 2022
Rated 5 out of 5 stars

Always a lovely experience with this…

Always a lovely experience with this company and Miss Liz! This time I ordered all four of the amazing mythical creatures coasters that her sibling designed! 🤩 I have always admired her style!! And I also got the pretty and simple cloche mold so I can try my hand at using some dried pressed flowers inside!! Very excited!! Thank you! I highly recommend their shop!

December 18, 2022
Rated 4 out of 5 stars

Oversold kit

I ordered a kit, that was oversold, disappointed not to get it. I did get a refund for it and still received the molds that would have come with it.

December 14, 2022
Rated 5 out of 5 stars

Wonderful company

Great customer service and beautiful product. The quality of their materials is very good and make beautiful resin pieces. Would 100% buy from them again just because their service is so well and very good quality for crafters.

November 10, 2022
Rated 1 out of 5 stars

Never got my order

November 1, 2022
Craft Kitsune logo

Reply from Craft Kitsune

Hi Susan,

Please check your email. I have been replying to your inquiries regarding your order. It has been delivered. Hoping to hear back from you soon.

-Liz
Owner
Craft Kitsune

Rated 5 out of 5 stars

Liz takes care of their subscribers

Liz takes care of their subscribers. I had an issue with an order and they took care of it and added extra things i didn't even ask for. It did make me feel valued...and a little bad, since it's quite a small business. Since it's in the US, the box ships quickly.

November 9, 2022
Rated 1 out of 5 stars

Waste of money.

I got this as a gift for my wife. Couldn't have gone worse. She was very excited about it, but was let down starting the very first month. Several, including the first, months kits came very late, like the next month.. Two kits molds came broken out of the twelve we got, so those months we didn't even get to do. I guess the only non-complaint is even the late stuff did eventually show up. Also, the Facebook page is ridiculous according to my wife. The lady running it gets super mad if you complain on there.

November 1, 2022
Craft Kitsune logo

Reply from Craft Kitsune

Hello,

I am sorry your experience was less than stellar. Prior to this review, I was unaware that your plan had any issues. Please email liz@craftkitsune.com so I can replace any faulty molds.

Regarding shipping delays-
Craft Kitsune features exclusive supplies. There can be unforeseen production delays. I do communicate these out via email. However, I know that these delays can be frustrating and I do apologize.

Regarding the broken molds-
please email in to let know which molds they are. I will replace any broken molds for free. Subscribers can email in after receiving their kit(s) if they need a replacement or have any issues. At any time, you can email in and I always do my best to deliver excellent customer support (sending replacements, reshipping lost packages, etc).

Regarding the Facebook group -
I am the only employee and owner of Craft Kitsune. As such, I also manage the private Facebook group. There are posts recently with criticisms about a particular mold, experience, etc. I let them stay and answer any questions as best as I can. Then, I use the feedback to improve. I am wondering if you wife is thinking about another Facebook group.


I truly believe in treating everyone with kindness. The most important thing in my business are my customers/subscribers. This business is not only my livelihood but an extension of myself.

Please let me know about the molds and if there is anything else I can clarify.

-Liz
Owner
Craft Kitsune

Rated 5 out of 5 stars

This is an excellent crafting service

This is an excellent crafting service. Highly recommended. They mostly do resin (which is why I joined), but have also, on occasion added other types of crafting. The materials provided are great, and worth the money.

November 1, 2022
Rated 4 out of 5 stars

Fantastic to work with!

The website is a little challenging to navigate at times, but the quality of service is excellent! I've emailed with questions and her response has always been quick and helpful! One of my favorite subscriptions

October 26, 2022
Rated 5 out of 5 stars

GREAT CRAFTING BOX

These kits will make a lovely gift for any crafter. It's free shipping in the US and it's an affordable kit with loads to do. I love that you can do a subscription and cancel anytime or buy certain items out a kit. 🥰🥰🥰

October 25, 2022

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