Craft & Berry Ltd Reviews 303

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Upon 1st walking into this place it just seemed like another "sports bar/pub". Mostly men, football all over on large tvs, and nobody eating. Anyway, the majority of people there soon dispursed, short... See more

Rated 5 out of 5 stars

Ordered the Hawkstone Black for my husband as it was sold out in our local store. Came really quick. He thoroughly enjoyed it.

Company replied

Rated 5 out of 5 stars

Second year that I have ordered the advent beer box for my husband. Brilliant selection of beers 5* . Great service and will definitely be ordering again next year. Have also ordered during the ye... See more

Company replied

Rated 5 out of 5 stars

Website was easy to use and had some good recommendations. Shipping was great - I knew when to expect the package and got accurate tracking information. The bottles and cans were really well boxed... See more

Company replied

Company details

  1. Alcohol Store

Written by the company

Sheffield based Bottle Shop and Gin Emporium, stocking over 300 of the best Craft Beers and Real Ales as well as over 100 different Artisan Gins. Visit our beautiful shop on Ecclesall Road, Sheffield or visit our online store.


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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Rated 5 out of 5 stars

Will definitely use again

Will definitely use again, beers arrived 24 hours after ordering. Exceptional service and quality craft beers.

September 30, 2021
Unprompted review
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Reply from Craft & Berry Ltd

Cheers Michael

Rated 5 out of 5 stars

Fantastic find

Fantastic find! Huge selection of beers, ales and gins. We bought a mixed box and the variety was fantastic. Delivered when they said they would and rang an hour before to say they were on their way. Will definitely be buying from them again

September 26, 2021
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Reply from Craft & Berry Ltd

Cheers Ellen

Rated 5 out of 5 stars

Beer delivery

Opened a recent delivery, which I’d delayed opening as it was a present for the beer drinker! Unfortunately the wrong thing was packed, I emailed to explain and craft and Berry got back to me within a couple of hours and arranged to send a replacement, excellent service, thank you

August 9, 2021
Rated 5 out of 5 stars

Excellent service and products

Bought mixed case as present for daughter’s partner. Excellent service and good selection of options. Kept up to date with delivery. All great - thanks. I will probably pop in when I’m next visiting her in Sheffield.

June 25, 2021
Rated 2 out of 5 stars

Wide selection of beer for sale and delivery…….just as long as you don’t buy bottles

This was the second time that I placed an order. The first time I bought a selection of bottled and canned beer, which was delivered quickly with all products intact and no breakages. I live in Croydon so delivery was via courier. So far so good.

Last week I went onto Craft n Berry’s web site, to place another order. This time mainly bottled beer from Yorkshire breweries (Chantry, Bradfield, Gorilla) that I couldn’t source from other suppliers. Placed the order no problem. I was somewhat surprised then to find out that my order was cancelled by the shop a few moments later. I received an e mail from Craft n Berry to explain that it basically wasn’t worth their while to ship bottled beer due to breakages etc. and issues with couriers. Yet the same company had successfully despatched an order to me a few weeks earlier, which contained a number of them. In reply I suggested that the shop make this “no bottle” nationwide delivery policy much more clearer on their website and they might want to look at the courier companies they use if damage was a regular issue. I got no reply to this.

This is the first time I’ve come across a company that has cancelled an order because it contained bottles! A couple of days later I received a shipment from Chantry Brewery in Rotherham for 24 bottles. No fuss - all arrived intact with not so much as a crack. I’ve ordered beer from all over the country and also from overseas and not one brewery or company has come back to me to say they won’t ship bottles. I don’t think I’ll be ordering from Craft N Berry again, which is a shame because they do have a good selection of beers…..just don’t order any bottles!

June 17, 2021
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Reply from Craft & Berry Ltd

Thanks so much for your 2 star review Andrew, it’s great that at such a difficult time for all small business you take out the time to publicly rubbish a small business! We explained the issues we have had with couriers, and explained this issue is with various couriers unfortunately as a tiny little family business we simply cannot continue to ship bottles and make a loss based on the damages by couriers that they will not insure and that become our responsibility to refund or replace. At no point did we say it wasn’t worth our while we explained that it is no longer financially viable as the number of breakages means we ultimately lose money, we did highlight that our shipping policy explains this. Unfortunately again as a small independent business we don’t have the funds to spend thousands of pounds on an all singing all dancing website that can deal with every circumstance and we use a platform that doesn’t provide the ability to restrict shipping of just a selection of products. While I understand you feel disappointed that you didn’t get the beers you ordered, you received a full refund within seconds, along with an explanation why we couldn’t fulfil the order, I’m not really sure what more we could have done.

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