Craftyflair 

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Rated 2 out of 5 stars

Had to go to post office to pick up my order as they didn't pay enough postage, cost me an extra £7.50 for my order, contacted them and complained but didn't get reimbursed 😕

Rated 5 out of 5 stars

Fast and hassle free, I ordered a Tim Holtz stamping platform for my wife for her birthday, I have to admit, I was dubious after reading other reviews on here however decided to take the chance as the... See more

Rated 1 out of 5 stars

Ordered online on 22 July but my order has not arrived. Contacted via email and WhatsApp as per their telephone message answering request. I've had no response. On the invoice it states Royal Mail 48... See more

Rated 5 out of 5 stars

This company has an extensive range of products at competitive prices. I have so far placed two orders with them and on each occasion my order has been dealt with quickly, carefully packaged, clearl... See more

Company details

  1. Craft Store

Written by the company

We are a small independent online Craft Shop specialising in Paper-craft, family run by a husband & wife team which started selling on market stalls back in 2019. It all started as a bit of a hobby, an idea to be different, have a personal touch and to make crafting that little bit more affordable. What started as a hobby, continued in a similar manner for 12 months, moving from the market and going online where our popularity grew quickly, allowing us to run this full time from early 2020. We stock a huge number of products, from many of the UK's leading brands, with flexible payment options from PayPal, Klarna or Clearpay


Contact info

All reviews

(315)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Great prices and fantastic service. Wow heat gun cheaper than anywhere else and delivered quickly in perfect condition

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and hassle free

Fast and hassle free, I ordered a Tim Holtz stamping platform for my wife for her birthday, I have to admit, I was dubious after reading other reviews on here however decided to take the chance as they were the cheapest I could find. In hindsight I'm so glad I did, item ordered, payed for and delivered within 3 days. Thanks Crafty flair, keep up the good work guys 😎👌

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

A Good buying experience with Crafty Flair

I recently ordered some VersaFlair ink pads and Crafty Flair were the most competitively priced. They also offer free delivery when you spend over £25. Their communication was good and my order arrived on time and was well packaged. I almost didn't order from them because of some of the other more negative reviews on here but my experience of ordering from them was very good. I like to support smaller, UK based businesses when I can and I would definitely recommend using Crafty Flair. I have not used the ink pads yet but am looking forward to doing so very soon.

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Never again!

I'm glad so many customers seem to have had a good experience with this company. My experience has been abysmal - never again!

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Good product and great service

I only discovered this company when googling Luna Paste. Ordered 3 pots and they came with 2 days, well packaged. Lovely products and great service. Will be using them again. Good to support small businesses.....you also get more of a personal service than a major firm.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Crafty Flair…Good service from this small business

I have been ordering from Crafty Flair for many years now. I have never been disappointed with the service I have had over these years. The selection of items are very reasonably priced. The despatch time of my most recent order was quick and the goods were received within 48 hours. Keep up the good work for many years to come. I always try to help small businesses!

February 7, 2025
Unprompted review
Craftyflair logo

Reply from Craftyflair

Hi Diane, Thank you so much for your kind words and your continued support. We may not always get everything right and we might make the odd mistake here and there, we're only human after all, but we always try and give the best service at great prices. As we celebrate six years this weekend, lets hope there are many more years left!!

Rated 5 out of 5 stars

Great shop take a look

Wow orders tonic studios gaming controller die set on Tuesday it was dispatched same day and I received received it on Thursday. I cannot fault this business I was kept informed from purchase to delivery. I will definitely be buying again and recommend anyone to have a look at as prices are good.

January 28, 2025
Unprompted review
Craftyflair logo

Reply from Craftyflair

Hello Jackie, thanks for your comments and your custom.

Rated 5 out of 5 stars

Great Service and Great Prices!

I ordered some inks on Sunday and they were dispatched next day, I received them on Wednesday and all for the best price I've found!
Well done for the great service at great prices!

January 29, 2025
Unprompted review
Craftyflair logo

Reply from Craftyflair

Thank you Laurian for taking the time to leave us a review :)

Rated 5 out of 5 stars

Great value

Ordered early December for Christmas Delivery. Had a panic mid December having had no word or goods so reached out with trepidation having seen bad reviews. Paul came straight back assuring me the goods were despatched that day. I was sorry to hear they had been unwell and were catching up with things. Goods arrived as promised 2 days later. Great value, great customer service, great product. What more can you ask? Faster delivery maybe - but having been ill myself, I know that's not always possible and can forgive the delay. I will definitely use them again and would recommend them to my crafty friends.

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Not receiving goods and poor customer service

I placed an order with this company on the 10th December and still waiting on it being dispatched. I have emailed several times to ask if there is a problem to have no reply. They continue sending email flyers advertising new stock etc. yet are not sending out orders. I wouldn’t mind if there is a delay with my order as long as I was kept informed. This company has had my money for 11 days now and I doubt I am ever going to get my order now. It’s sad but they have now lost me as a customer as won’t order again from them even if my order finally does appear which I now doubt.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

Order not received

Order not received
Ver disappointed as I ordered 2tonic items on the 26 th July worth 83 pounds which haven’t arrived.Very little communication and the last email sent 2 weeks ago asking for a refund hasn’t been answered. Not Happy
Susan

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed to say the least

Disappointed to say the least, I try to support small businesses whenever I can but I don't think I will be using crafty flair again, I've emailed, called, what's apped more than once and have had zero response from any of them, I've now logged a dispute to get my money back, as I've not received my order! poor show crafty flair, you need to raise your customer service game!!

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous family company and 5⭐️ service

Fantastic customer service and communication! Would highly recommend Crafty Flair. Ordered my Tonic bauble set and was sent out and received in a few days. Great prices and lot to choose from and bow they have access to Tonics new stock without the 2 wk delay like before is even better!

October 22, 2024
Unprompted review

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