Craftyflair 

This company takes your money, £56.99 for the new Versafine Clair ink pads, fails to deliver or answer emails or phone calls. Their excuse is they are a small company and it was a bank holiday! I managed to get a refund via Paypal after 5.5 weeks. Don't shop there!! There are many independents who do care and have customer service second to none, CF is NOT one of them!!

Excellent customer service: Paul has kept me in the loop through the whole process, I also ordered on pre-order Versafine Clar Inks that everyone wanted and was told mid-May for delivery. I contacted Paul for an update and he's getting over 200 emails a day. I had replies after midnight on occasions, dedication when you're a small family-run business & no social media support. I fully understand everyone's frustration as I have seen so many sites advertise & be out of stock in minutes, especially when they are still packing orders even now. Please when we look at reviews let's be kind, even in bad situations, they are doing their best and it seems some people have had refunds but it was clear in the advertised wording when I placed my order the waiting time involved. So it is our choice if we pre-order or wait, but some of the reviews here are not kind or needed. Keep doing what you are doing Paul I'm happy with the service.

On 3/3/24 I pre-ordered some stamp pads for delivery by the end of March. On 3/4/24 I emailed asking where my order was. On the 4th I received an email saying there was a delay due to customs, they would be with Crafty Flair on the 5th. On the 10th emailed saying where's my order, no reply so tried phoning, recorded message "too busy to answer phones." On the 12th emailed to ask for my money back. On 13th received email saying that a mass mailer had been sent but some didn't arrive and that some of the stamp pads had been broken in transit. On 13th I asked when exactly I could expect delivery. On 16th received mass mailer saying orders from 1st to 4th of March have been processed in date order. On 16th emailed to say as my order was on the 3rd of March when would I receive it, otherwise could I have my money back. As I received no reply I realised that I was not going to get neither my order nor my money so on 18th I contacted Amazon Pay. On 25th I got a refund from Amazon Pay. Why does a company that prides itself on its customer care not be open and honest with its customers. Maybe they didn't get the amount of stock they'd ordered, maybe they'd taken too many orders, who knows? They do, and they should be frank and offer refunds if they mess up. Also, don't make claims you can't live up to.

I placed an order, I think, mid March. It didn't arrive. I had difficulty contacting the company. Eventually, they told me Royal Mail should have sent me a code to track. They didn't. They said they'd send another out, they didn't. Then they said the supplier had non in stock, could I wait? I asked for a refund. I was told this had been actioned and given a code. I'm still waiting. I emailed to find out why. They said that the email will have been processed through Stripe, and sometimes the banks won't accept it. They are contacting Stripe to see what's happened. I have informed them that they are Masters of Excuses. The order is over £50. Don't use this company.

The products I received were wonderful and an excellent quality and affordable.
They've certainly earned my trust for all my crafting needs, thanks to their speedy and reliable delivery. 🙂

I placed an order with this company. I got an email confirming that my order had been placed but I never got an email to say my order had been sent.

I waited but nothing arrived so I emailed them to ask when it would be delivered, but they didn't reply. I sent them several emails asking when my order would be delivered but still they didn't reply.

After I sent them one last exasperated email I finally got a rude reply saying they would "resend" my order using 24 hour delivery. Surprise surprise I have still not received my order.

I see that someone else has left a negative one-star review describing a near-identical experience.

BEWARE! I placed a large order at considerable cost with this website but never got my order. I sent them a lot of emails over several weeks and never got a reply to any of them. Their phone number doesn't work either. I don't think this is real. I think they are just people who have set up a website to take money and never send orders out. DO NOT BUY FROM THIS WEBSITE.

Ordered some self adhesive craft magnets, which arrived quickly and were brilliant for my needs. I thought I had placed a second order, but hadn’t. The person I spoke to couldn’t have been more helpful, very friendly. I would highly recommend this company, based on my experience

We recently received our first order with Crafty Flair which was promptly processed in a timely manner, packaged carefully and was excellent value for money.

They've certainly earned my trust for all my crafting needs, thanks to their speedy and reliable delivery.

Paul was very quick to call me back when I had a query. He realised I had, mistakenly, placed two separate orders so he combined the orders and adjusted the postage paid. Good service, good prices and, sometimes, they still have dies in stock that have sold out elsewhere.

Received my Tonight Studios order today and I can't believe how fast it got here!!
Thank you Paul for all your help, I will definitely be buying for you again!! 🙏

Great customer service and prompt response from Craftyflair. Had an issue with Royal Mail but was rectified the next day and a replacement sent out. Great Tonic Studios products at great prices. Have used several times and will definitely use again.

order placed and payed for, within minutes i had a reply
for receipt. the order was dispatched within 2 days and arrived the next day, faster than some big companies that take your money and you wait 10 to 14 days for your order

The service was excellent, prompt, well packed, Updated emails regarding when sent out and able to trace items. Thank you hope to shop with you again soon.

Able to get dies that I couldn’t get elsewhere, impressed with the fast delivery, dies were packaged so that they wouldn’t be damaged

fast delivery, good prices

I was really pleased I was able to buy a few Tonic Memory Book dies at a great price. My order was despatched really quickly and I'm really pleased I choose to purchase from Crafty Flair. I will buy from again.

27/5 Placed an order (online, inv. 015549) and got automated receipt.

- 10 working days of unnerving total silence from Crafty Flair -

08/06 Telephoned to see if I could get any information about where my order might be. Their telephone number is not answered but has a message directing customers to email or WhatsApp instead.

08/06 Duly emailed at 13:30 and had an automated reply to explain their lack of "immediate" reply is because they're "busy".

09/06 (10:28) I sent WhatsApp messages and had an automated reply which says they "may not reply instantly..." because "they're busy".

09/06 (18:30) Claimed refund via Paypal and wrote Trustpilot review.

10/06 (01:04) Received email apologising for not replying to my email due to "technical issue with the site that needed to be resolved".

10/06 (06:27) Received WhatsApp message apologising for not replying due to "family emergency".

Clearly overwhelmed and not coping very well. Whatever the truth (perhaps both are) customers just need to be kept informed and sadly, I wont be ordering from this business again. However, I do wish them well and hope they can get back on track.

If you're a crafter looking for inspiration and top-quality materials, look no further than this store. Their shelves are stocked with an impressive array of crafting supplies, including paints, glues, and embellishments. The prices are reasonable, and the customer service is exceptional.