Shocking! Ordered something for over £500 and it said standard delivery. Been waiting since 2nd July. Called up last week and the lady on the phone said it’ll be with me the following week by Wednesda... See more
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See what reviewers are saying
The staff were very proactive with contacting me when items I had ordered were out of stock. They kept me updated regularly as well with progress updates and options with what the next steps could b... See more
Company replied
Initially, I noticed I hadn't received an email confirmation for my purchase of two fans intended for the recent heatwave. After waiting two weeks with no delivery, I attempted to track down my order.... See more
Craigmore's website was easy to order from and they appeared to have cheapest price for the pressure washer I wanted. The product was delivered to Wales in 5 days via DPD, quicker than the 7-10 days d... See more
Company replied
Company details
- Tool Store
- Cleaning Products Supplier
- Industrial Equipment Supplier
- Industrial Gas Supplier
- Safety Equipment Supplier
- Welding Supply Store
Written by the company
We have been established for over 25 years and are based in Northern Ireland. We are an Official Karcher Center, as well as approved stockists and resellers for 3M, Draper, Metabo, Sealey, Nielsen and SIP Industrial. We are the premier retailers in the UK and Ireland and have a wealth of product knowledge which means we are in the best place possible to ensure that you are buying the right product for the job, and you are getting the best deal!
Contact info
1-2 Diviny Drive, Carn Industrial Estate, BT63 5WE, Portadown, United Kingdom
- admin@craigmoreonline.co.uk
- craigmoreonline.co.uk
4.0
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Happy customer
The website is easy to use, customer services were great when i had a query, delivery was spot on, the product works fantastically, and very easy to set up the free extended warranty. Happy customer
April 22, 2024
Craigmore Online
Was looking for a Karcher K7 Smart Contol as I had seen the excellent reviews. An expensive item though so I did my research and found Craigmore Online to be the most competitive. I had not used or heard of them before so I did honestly have some reservations. However, I could not have been more pleased with the service received. Once ordered, it took about a week but was kept informed once it had been shipped and when I could track the order. Everything was good when received and it’s a terrific machine. I would not hesitate in using Craigmore again or recommending them.
April 22, 2024
First time ordering off Craigmore got…
First time ordering off Craigmore got karcher k7 super fast delivery definitely be ordering again
THANK YOU SO MUCH
April 25, 2024
Unprompted review
They kept us up to date on delivery…
They kept us up to date on delivery times. Product was priced competitively. They even made sure we registered for the extra five year warranty. I need some more bits for my Karcher and will definitely use them again.
April 3, 2024
Reply from Craigmore UK
Thank you for leaving us a review, Chris!
Excellent service and delivery.
April 3, 2024
Reply from Craigmore UK
Thank you for leaving us a review, Stephen!
You are a lying cheating Company
You are a lying cheating Company, and we request you remove all our details from your data base
April 2, 2024
Reply from Craigmore UK
Thank you for leaving us a review concerning not using your discount code before placing your order. We have removed your emails from our database, however, to provide a genuine experience for our customers we cannot remove emails from Trustpilot invitations to ensure all customers can provide a review. Let me assure you again we are are neither a lying nor a cheating company.
Price and availability where great
Price and availability where great. Product ships from Ireland so tracking doesn't work until it reaches mainland UK
April 3, 2024
Reply from Craigmore UK
Thank you for leaving us a review, Mike! For future orders you can track from DPD Ireland's website from the moment it is scanned at our depot.
Great company to order from.
Excellent price and because item was out of stock was kept informed every step of the way.
April 3, 2024
Reply from Craigmore UK
Thank you for leaving us a review, Lewis!
Quick service and easy to deal with
Quick service and easy to deal with. Easy to contact an actual person not just a machine. Went above and beyond to help us with external issues.
April 3, 2024
Reply from Craigmore UK
Thank you for leaving us a review, Carol!
Reply from Craigmore UK
Thank you for leaving us a review, Adrian!
Craigmore was great and love the karcher
Craigmore was great and love the Karcher, though was not at all impressed with Parcel Force as a delivery service.
April 16, 2024
Unprompted review
Reply from Craigmore UK
Thank you for leaving us a review, Chris. Have passed this onto delivery team.
Reply from Craigmore UK
Thank you for leaving us a review, Semra!
Delivery service has put me off further orders.
The online ordering experience was fine, I was pleased with the competitive pricing and my order arrived within a couple of days. Regrettably, the delivery experience was anything but satisfactory: the parcel was left outside the house in the pouring rain, no attempt was made to knock or let us know it was there - even though we were in and waiting for it. To make matters worse the box had been opened and the contents thoroughly explored even down to opening the small boxes/bags inside and the parcel was dumped open end down in a puddle and the instruction manual was floating in the same puddle having fallen out. The manual is fortunately available online so no big deal and it appears that everything has been delivered. I would have refused delivery if the courier had knocked but I opened the door just in time to see him drive off down the road. I would make a couple of suggestions:
1. Package the goods in something that obscures the nature of the contents: sending expensive items out in the original manufacturer's box is inviting investigation by the unscrupulous. A bit of brown paper and parcel tape won't break the bank and can be recycled with the cardboard box.
2. Use a courier that takes a bit more pride in their customer service.
In view of the recent bad weather I have not had the chance to use my purchase yet, but hopefully all will be complete and work satisfactorily when I do.
March 28, 2024
Reply from Craigmore UK
Hi Nigel, thank you for your feedback, we will pass this onto our delivery team.
Was great to deal with good offers and…
Was great to deal with good offers and very fast delivery
March 28, 2024
Reply from Craigmore UK
Thank you for leaving us a review, William!
I didn't have any problem with…
I didn't have any problem with Craigmore the only issue I had was with DPD no tra king available
March 28, 2024
Reply from Craigmore UK
Thank you for leaving us a review, Edith! In future please email us and we can help with tracking as you may have been using DPD UK instead of IE.
Reply from Craigmore UK
Thank you for leaving us a review!
Everything was so easy with a quick delivery!
Everything was so easy as well as a quick delivery. Ordered a Karcher K5 and it was delivered within 48 hours. Plus we got an additional guarantee period by purchasing from Craigmore
March 26, 2024
Reply from Craigmore UK
Thank you for leaving us a review, David!
AVOID AT ALL COSTS - Absolute Disaster of a Company.
Absolute Disaster of a company. Ordered a SIP fuel transfer pump as per the description on the website. The pump arrived with a shorter than advertised delivery hose. Despite numerous e-mails and much discussion and countless requests for a phone conversation which they point blank refuse to call anyone back - we are no further forward - they will not refund any cost towards a longer hose, they will not accept liability, they claim they are in the right when even SIP directly have said they are advertising old and out of date information. The pump was also due to arrive in 2-3 days and took over 10 days to arrive. Absolute disaster of a company - avoid at all costs for a simple hassle free life.....
March 25, 2024
Reply from Craigmore UK
Hi Brian, as discussed via email the information on our website was correct and we did not state hose length. We apologise again for any confusion caused with your order.
Reply from Craigmore UK
Thank you for leaving us a review, Nosheen!
I bit slow on replying
The company has been slow in replying and the courier number was wrong. Finally has been sorted
March 19, 2024
Reply from Craigmore UK
Hi Andrew, we apologise again for the delay on your order. As discussed on email your order was returned to us from DPD with no explanation. We are happy that this issue is now being resolved for you.
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