Crate Club Reviews 807

Do NOT subscribe!! The company just plain sucks! Total sham disguised as a veteran run honorable company! Here is the story, order a year of subscription pro crates for like 600 bucks! first crate came in a looked like crap, two low quality little products thrown into a box and wrinkled bent up card giving me 15% off if i purchase (so basically an advertisement). I immediately called support appalled to cancel my subscription. They told me I could not cancel until after the year due to their policy, but they would send me a special gift for my trouble. Really just wanted my 600 dollars back but after a bunch of back and forth about their "hands being tied" I could not cancel so I acquiesced to just getting ripped off and at least the special gift was a Gerber tool they must. So i get a year worth of sub par crates, every product is china made and really quality is just crap. Out of the year of crates I kept 3-4 items. Then after a year they AUTO renew me for another year at almost 800 dollars! Called immediately fuming mad and there Rep "Desh" who Im sure is in the USA lol, stated due to their policy i never actually cancelled my subscription by email, even though i have all the emails and call logs complaining and wanting to cancel with them telling me I could not due to policy!! I get transferred to a manager again and wouldn't you know it their hands are tied even though they have not sent me a single item, I cannot unsubscribe and they try explain how I just have to deal with another year of unwanted products. This was unacceptable this time and I threatened to take them to small claims court. They FINALLY must have had a policy change because they approved my refund and told me that it would take up to 30 days. It has now been over 45 days and NOTHING. calling customer service ... HERE WE GO AGAIN!! STAY AWAY STAY AWAY!! FOR A COMPANY REPRESENTING VETERANS THEY SHOULD BE ASHAMED.

Excellent customer service. helped with everything i needed and was polite. great people great cause

Ordered a package for my son and in mistakenly put my address in for shipping. Contacted Crate Club through their chat and Cane took care of me in very short order, changing the delivery address to my son’s. I look forward to a continuing relationship with this fine organization!

haven’t gotten the box yet but had a question and problem that customer service resolved very quickly.

Great customer service, products are worth the price paid!

Was looking for a 3rd subscriptions for xmas. Seemed to have been lost in the system or other. A little panicky when you’ve paid 500$.
Bray was patient enough with me and thorough enough to find it. What a relief!! Thank you Bray!!

If Integrity could be defined by one single organization, crate club would set the benchmark. This veteran owned Organization has by far exceeded my expectations regarding quality of product, Their execution of core business values, and their unparalleled customer service. I speak from decades of experience within the Customer service industry and was completely blown away by one of their associates named Cane. You will not be Disappointed With any of their subscription options. But don't just take my word for it, experience it for yourself. God-bless America

Great support, quick and answered all my questions!

Cherry J in Customer Support was so helpful! I messed up my son’s name on the order. I emailed last night, knowing you were closed. Received a reply this morning that everything was fixed. Very happy with the help.
Mart Rini

Cherry J in customer chat support was helpful and looked into whether I'd get the crate I ordered (gift for the hubs) before Xmas! Thanks!!! Cant wait!!!

Needed help resetting my email address because my old one was no longer valid due to retirement. Cherry J fixed my problem in a few minutes with the Chat. Thank you Cherry J!

Excellent customer service! Wanted to upgrade our subscription and was reached out to right away. My husband loved his first crate!!!

Very responsive to a change order request

Great customer service! They were able to reactivate my membership without skipping a beat and allowed me to stay on the same shipping and renewal schedule

I will be cancelling my account at the first of the year mainly for the fact that they already pulled my payment for the December box....i have been with them for almost two years and just this year it has been slowly going down hill I have received the same items the last three months and then this month pushed me over the limit we pay 60 dollars for ONE FIRST AIDE KIT!!! One that I can get everything in there at walmart for less than 30 dollars..... Mind u it is the same first aide kit I got last month.....then the fact that I'm paying 60 dollars for ONE item and now its quarterly is ridiculous after the december box my friends and family will be taking our business else where....the only good thing about crate club is their customer service now seems like they are the ones that care a little bit.....good luck everyone that is staying I truly feel this new change they made is going to result in a lot of people leaving.

Prepare to be amazed...I rarely leave reviews, UNLESS I feel the company has exceeded my expectations or I had a really bad experience. In this case, I can honestly say that Crate Club definitely exceeded my expectations and my husband feels the same way. We have been receiving the monthly crates since 2017 and every crate has brought my husband something new and exciting with no repeat items. It has been my experience when you order something with multiple items in the container-usually there is at least one item (sometimes more) that isn't useful or you don't care for, but not this one. Every item is of the highest quality and every item is useful and amazing. I would highly recommend Crate Club to anyone who enjoys high quality items. This is money well spent!

Cherry read my note in chat and took care of everything. It didn’t require repeated explanation, just FIXED.
This is how HELP is supposed to work!
Thank you Cherry!!!
You are awesome!

February was an excellent help today. He resolved a discount issue for me on the spot. Great customer service!

Febray S. was a great help today! Saved a lot of money on my husband's Christmas gift, and Febray was fast and friendly. Thanks again!