Crate Club Reviews 807

Reached out on a request and they responded quickly. Very professional and personable.

I really enjoy my monthly packages and the surprise of opening it to reveal cool and useful items. One item I received was a double insulated water bottle. I had grown very attached to it and carried it everywhere; including to Mexico for a work trip.
Unfortunately, it got stolen while I was there. I searched on line and couldn’t find the exact brand to purchase another one. I contacted customer support and Cane did some digging, found they still had one in stock and immediately sent me another one. I am anxiously awaiting it’s delivery!

I am so pleased with the speedy response, customer service and personal attention that Cane provided. Thank you so much!!
Best,
Zahra

Great customer service, fast reply.

Great customer service is not only the title to my review, but a fact. One of the recent items I received from Crate Club was defective. I notified Crate Club of the problem and got an instant response that it would be replaced. Then I received another response apologizing to me that the defective item was out of stock and that it would be replaced with an item of equal or great value. What more could I ask for?

This company is great! My husband has loved all his products and any concerns I had were always quickly addressed and if anything needed to be fixed was done so immediately. This being said I had very little issues(maybe 2 in the whole year) and more than not it was a delivery driver issue not a company issue, but they still tried or did rectify it even though it was not their fault. I would highly recommend them and customer service is great!

Great customer service. Was able to immediately help me with my issue and get my information updated.

Problem solved! Costumer service was awesome and very prompt getting back to me. My issue was fixed within five minutes thanks! Definitely recommend create club

I recently had multiple problems logging into the SOFREP website as it was migrated to an entirely new system. I was contacted by Cherry J. at support@ crateclub. Over the course of the next 2 days, she worked relentlessly to help solve the problem, which was on my end. The problem was with my web browser yet she was finally able to detect and help me fix it. She is truly an asset to your company and it was a pleasure to work with her.

Great service
The items received are useful and valuable. I enjoy it and sometimes, I pass the items off to my sons.
B

Febray was prompt, helpful, and kind. Well done.

Febray, thank you for your help in rejoining. Was able to get straight back in.

After having a few issues trying to get my account working again I contacted the support chat. Three minutes later I was back in with a new password and good to go! Great customer service!

Responses are quick and they will answer any questions with straight answers. Great company

Crate Club is a great idea, and was a fun gift for a friend. I would say I was not quite overwhelmed by the value that he got in the crate, but again, I was using one of the more budget-friendly options (100 ish dollar range). There was one pretty useful item (flint/ceramic sharpener combo thing), one "fun" item (frog/fishing spear end), and a bit of odds and ends little things (bags, bottle opener necklace, ect...) overal a fun subscription if you can afford it.

Direct and quick help for my account problem

My dad loves this stuff and for his birthday this year I got him a premium subscription and I have never seen an old man lose hismind quite like he did when he knew he was a part of the club

I was working on trying to do an upgrade to my crate plan. The rep was super polite, and worked with me with all of my questions. After only a few moments, I had all of the information that I needed, and we went forward with the upgrade! The products I have received thus far have been exceptional

Amazing experience today with Febray! He helped me with my gift subscription for my son. I appreciate the time he took to help me out!

Crate club has an excellent staff they get to you really quick if you have any questions the products are outstanding and no work with you with just about anything I love crate club in the future I will continue to buy from crate club it's like Christmas every month I can't wait to buy the big crate