Crate Hire UK Reviews 

476
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had a wonderful experience with their customer service which is excellent. I highly recommend this company for great customer service and their crates are strong and sturdy. Will use them again in fut... See more

Rated 5 out of 5 stars

Great experience, I made a mistake and selected the wrong week, after a short phone call they delivered the next day, both the gents that dropped off and picked up the crates were lovely and really he... See more

Rated 5 out of 5 stars

I ordered crates from Crate Hire UK to store furnishings for our glamping tents over winter, and the experience was fantastic! Their team offered great advice on crate selection and packing tips. The... See more

Rated 5 out of 5 stars

Amazing service! I've never organised office move before and they were so helpful and gave me few good advices which made the whole process stress free. We used their crates, screen protectors and tro... See more

Company replied

Company details

  1. Packaging Supply Store

Written by the company

The Nation's favourite crate hire and rental service to help you move your office and home easily.

Crate Hire UK

Written by the company

Fast Next Day Delivery
Fast next day delivery as standard to anywhere in the UK.
Easy Online Ordering
Fast and easy online booking to help you move your office and home.
100% UK Coverage
Nationwide crate rental services at affordable prices.
Largest Range of Equipment
You have the largest range of equipment to choose from in the UK.
Multiple Depot Locations
Nationwide crate rental depots to ensure great service quickly.
Timed Deliveries
Need your delivery at a certain time? We can deliver at a time that suits you. (Mon-Fri 9-5)

Contact info

4.8

Excellent

TrustScore 5 out of 5

476 reviews

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No recent history of asking for reviews

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4.8

All reviews

(476)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service

August 1, 2019
Unprompted review
Crate Hire UK logo

Reply from Crate Hire UK

Thanks John for your review. We are so pleased you found our service excellent.
We hope we can help you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

First time customer

It’s the first time I have used crate hire UK. I must say They were very efficient and very professional. I thank them for a smooth delivery and collection. Makes my job a lot easier.
Will be using them in the future.
“Roding Transit Man”

August 1, 2019
Unprompted review
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Reply from Crate Hire UK

Thanks so much Michael, for taking the time to leave us a top review for our crate rental services. We are so pleased we could help and look forward to helping you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

All straight forward

All straight forward. Delivered and picked up efficiently and the crates made moving simple and streamlined.

July 31, 2019
Unprompted review
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Reply from Crate Hire UK

Thanks David for leaving us a nice review for your crate services; we are so please we could help!
We look forward to helping you again.
The Crate Hire Team

Rated 5 out of 5 stars

Friendly, efficient service for a great product and fair pricing.

Really easy company to work with. Their excellent service was friendly and on time. Products were in great condition. I would recommend them and use them again personally without hesitation.

July 29, 2019
Unprompted review
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Reply from Crate Hire UK

Thanks for leaving a really lovely review for your crats, we are always really pleased that people take time out to leave us great reviews. We look forward to helping you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

amazing service!

July 23, 2019
Unprompted review
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Reply from Crate Hire UK

Thanks so much Neville for taking time out to leave us a five star review. We are so pleased we could help and look forward to helping you again in the future.
The Crate Hire Team

Rated 5 out of 5 stars

great company

great company, will always be my first choice for the services they provide.

June 17, 2019
Unprompted review
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Reply from Crate Hire UK

Thank you so much Cherelle for your amazing feedback. We cannot wait to help you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

Absolutely perfect service

Absolutely perfect service! Very easy to order online and very next day you have your crate on site. I used these guys twice on my last job. Always maximally helpful, on time delivered and collected. I do recommend this company 100%!!!

May 23, 2019
Unprompted review
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Reply from Crate Hire UK

Hi Stuart,
Thank you so much for leaving us such a great review, we are so pleased you found your crates ideal and the service received was helpful. We look forward to helping you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Delivered on time, removed on time. Communication was great

April 3, 2019
Unprompted review
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Reply from Crate Hire UK

Hi Doris,
Thank you so much for leaving us such a great review. We were so pleased we could help and look forward to helping you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

Best service ever

Best service ever. Very professional and comitted.

April 2, 2019
Unprompted review
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Reply from Crate Hire UK

Thank you so much Malik for the amazing review. We are so pleased we could help you and look forward to helping you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

Great service.

Great service.

Delivered and collected as arranged.

Friendly helpful staff when contacting by phone.

Would definitely use again.

April 1, 2019
Unprompted review
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Reply from Crate Hire UK

Thank you for the five stars review, we love to get great feedback from our customers. We look forward to helping you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

Just a good service both at site and…

Just a good service both at site and from office.

April 1, 2019
Unprompted review
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Reply from Crate Hire UK

Hi Nick,
Thank you so much for the great review, we are so pleased we could help. Look forward to helping you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

The service was great

The service was great. Delivery as promised and the driver was happy to deliver them right to where they were needed.

March 27, 2019
Unprompted review
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Reply from Crate Hire UK

Hi Phil, thank you so much for leaving us such a great review we are so pleased we could help you with your moving boxes.
The Crate Hire Team

Rated 5 out of 5 stars

Great price

Great price, with a great service from start to finish.

Will certainly use them again and highly recommend.

March 13, 2019
Unprompted review
Crate Hire UK logo

Reply from Crate Hire UK

Hi Tom,
Thank you so much for leaving us such a great review for your crate rental. We look forward to helping you again soon.
The Crate Hire Team

Rated 3 out of 5 stars

The crates were delivered and collected…

The crates were delivered and collected on time - however some of the crates we hired were very dirty, so we basically had to clean all of them before we were able to put our stuff in them.

March 11, 2019
Unprompted review
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Reply from Crate Hire UK

Hi Christian,
Thank you for taking the time to leave us a review, we really appreciate it. We are truly sorry that some of your crates were dirty and you had to clean them before using them. We are investigating the issue in more detail with a view to ensure this does not happen again and we always deliver clean crates. As you can imagine we have hired hundreds of thousands of crates to home and office users over the years and although we like to think our service is the best it can be, we know that we can always improve and welcome our customers feedback to help us achieve this.
The Crate Hire Team

Rated 5 out of 5 stars

Great service

Great service. Ordered very last minute, then I requested the crates to be collected early which wasn't a problem. I would use again.

March 7, 2019
Unprompted review
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Reply from Crate Hire UK

Thank you Angela for leaving us such a great review, we are so pleased we could help you with your move and look forward to helping you again.
The Crate Hire Team

Rated 5 out of 5 stars

Happy customer

Simple to order. Collected as arranged with no issues.

Easy to find and helpful staff members who are more than willing to help you load up!

Great stuff!

March 5, 2019
Unprompted review
Crate Hire UK logo

Reply from Crate Hire UK

Hi Bantan,
Thank you so much for leaving us a great review we are really pleased your moving crates helped and pleased you found us helpful when loading your crates into your vehicle.
The Crate Hire Team

Rated 5 out of 5 stars

Wonderful service!

March 1, 2019
Unprompted review
Crate Hire UK logo

Reply from Crate Hire UK

Thank you so much for leaving us such a great review, we really try hard to ensure all of our customers benefit from crates when moving home or office. Hope we can help you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, everything arrived and collected on time.

February 27, 2019
Unprompted review
Crate Hire UK logo

Reply from Crate Hire UK

Hi Lucy,
Thank you so much for leaving us a five star review, we are always thrilled to know our customers have found our crate hire services simple and easy.
Hope to help you again soon.
The Crate Hire Team

Rated 5 out of 5 stars

Great servie and flexible

Great servie and flexible.

February 11, 2019
Unprompted review
Crate Hire UK logo

Reply from Crate Hire UK

Hi Amanda,
Thank you so much for leaving us a top rated review for your roll cage hire. We are always happy to hear from you.
Take care and speak soon.
The Crate Hire Team

Rated 4 out of 5 stars

I would probably use Crate Hire UK again

I would definitely use Crate Hire UK again, the crates where perfect and the price was extremely reasonable. However, I do feel that there should be an option to see the actual address f the depot before placing the order as we didn't know where we would be collecting from and could not pre arrange. I was only able to access the address once I had placed my order and I was unable to find the address using a Google search. The address posted was also not very helpful as it literally just gave you the address of the industrial estate, which is very big. We spent quit a lot of time driving round looking and there isn't a phone number to call.

January 25, 2019
Unprompted review
Crate Hire UK logo

Reply from Crate Hire UK

Hi Foundation,
Thank you for leaving us a great review; your feedback was extremely useful. So much so that we are looking to implement a better way for our customers to find their local crate hire depot through our website and emailed order confirmations.
Watch this space!
The Crate Hire Team

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