CrazySales.com.au Reviews 276

I ordered a costume for my sons book week. I allowed 10 working days knowing delivery was anywhere between 4 - 12 working days. I always knew the refund policy so thought if I don't get the costume in time at least I can return it for a refund minus delivery charges and was comfortable with that. Unfortunately the costume do not come in time. It has now been nearly 2 weeks and 10 emails later, I still can not get any return details from crazy sales. In fact, the last email said my product does not have a return address. So at this stage I cant get a refund or return this item contrary to what the return policy states online.

Hi, i ordered a product from crazy sales to be delivered to QLD, i waited a week, unable to track my order, to find the status of the item was delivered, i (was home every day waiting) i asked the aust post office for help but they were unable to due to the tracking number not being correct, so i am going to wait a few weeks more, if i do not receive it i will just take it as a loss, and move on, and advise outhers

crazy sell is a lie ...i ask before i buy how long it take for delivery to my address...they said 2 to 3 day...i no longer can wait ...i ask to cancel the order...they don't except ...3 hours later they send me a tracking number ...i when online and check their is no parcel send under this tracking...few day later they send the item out ...i refuse to revive it they left at my front door and walk away... i send them more than 10 email ask them to take the item back ...they don't answer ,now i have to ask pay pal to step in to help me...

They use an unreliable courier service in Australia and I didn't receive the parcel.

The Razer Barracuda headphones I received are an ok copy, but ultimately not the real thing. Cheaper, but a bit fraudulent to advertise and pass off as Razer when they are not. The sound is tinny, the battery doesn't last as long, and they don't have the razer logo etched into the over-ears, so you know they're not real.

Contacted them for a specific product, got the details and set up account. Paid for the goods the next day then advised by email that the order was cancelled post paying for item.

So were going down the path of supply or be sued, its Trade Practice issues.

They sold me a phone with fake specs literally everything it said it was, was a lie! GT 10 PRO and the phone is hacked so it says the fake specs but I downloaded a hardware info app and showed the truth

Way too slow , tracking doesn’t ever work or update . No communication despite email.wish I could of had a refund weeks ago

We ordered a car navigation system but unfortunately it was faulty, this is no reflection on this company. We received a refund in full (including postage) so have no reson not to trust this company to do the right thing. Yes, we will be purchasing from them again, we have full confidence to do so.

ID 113850622
Do not buy anything electronic - there is NO biometrics security except a PIN..
In addition, the system is extremely slow, I think I'm back in 2010 when tablets first came out . I would not even buy this item for a toddler to use to play games on as it wouldn't handle the program.

On top of this, Crazy Sales are totally useless!!! Took them 3 weeks and 4 emails and 2 phone calls
16 April '25 First response - 3 - 5 business days email from Marvin
25 April '25 - sent chaser email to Marvin
28 April '25 After 12 days, I called their Customer Service, waited on the phone for 10 minutes, to be told that Marvin would be sending me via email that day a return address in VIC and once received I would receive a refund.
Marvin responded late that night and offered me a $76 refund and I could keep the item
29 April '25 - I responded that was not what I was advised on the phone by Customer Service - please send information to return the item for full refund
30 April '25 - still no Marvin who has since disappeared and I have never heard from him since.
30 April '25 - I called Customer Service again and was told she would ensure that Marvin sends me the information for the return.
02 May '25 - Now we have Richard who sends me a note, that their team is still working on my return
later that same day, Richard then emails me to tell me that it was my fault their product did not include a normal 2025 feature such as biometrics and basically too bad, there is now no refund!!! They will not accept my return and have told me, it's classed as a "change of mind return" and to sell it online to some other poor sucker!!!

Very bad experience, do not order anything from this website. Their "support" team take a long time to respond and very evasive. They shipped three items with different transport companies and of course one is going to go missing because they were separated. I am now left with one half of a box. They also use a company called Kinisi Transport for their deliveries who are impossible to contact as they are in liquidation.

Purchased a solar powered aerator for use in a pond. I have 2 others from another supplier with the same capacity panel (20W). They work.

This one will work if 100% sun. Any fraction of shade and it switches off. Totally hopeless and not functional.

It's so far taken over two weeks of discussions with them to get nowhere. Steer clear if possible. Or accept the risk if a product is poor you're unlikely to have a great refund or replacement experience.

I bought through their marketplace on Kogan.

UPDATE: they basically went silent and don't respond. Kogan has the same information and has provided the refund themselves. Crazysales are the definition of hopeless.

Scammers - BEWARE!! Took my 💰 for a mp3 player last month and it never arrived 😢

Scam company. Bought a TV remote 6 months ago. Never received the item. No correspondence.

Yep they are a scam tracking number doesn’t work. Have been waiting over a month now no communication user be ware.

NEVER BUY FROM THIS COMPANY, they are 100% dodgy, have a dispatch and delivery date on the website and the products arrived weeks after they promised, no tracking provided for over 2 weeks then the tracking didn't work. I asked them to cancel the order when it was still in China but they never responded to the emails. Shocking communication and terrible service. We now have products we don't even need or want. I tried to do a Paypal claim but because the items were delivered Paypal favored the seller I do not get that. Very disappointed please stay away from this company and never order from them. i will be spreading the word to the best of my ability.

SCAM!!!
Purchased a kids smartwatch from them. 1. delivery took 1 month to arrive where the ad said 4-12 working days. Absolutely false information given.
2. Smartwatch cannot be binded to the app provided. Reasons are: the smartwatch & the app are not compatible with Australia network. They are made for China & chinese data network.
3. All the functions that require the app control are not working, eg. GPS tracking, remote photo taking, DND setting.
4. Emailed to customer service x3, no reponses at all.

I ordered a fuel pump for transferring petroleum into a mower. When it arrived, and after reading the manual I realised it was not designed for petrol. I contacted CrazySales within their refund policy guidelines period to return it and get a refund. I was given the “run around” for nearly a month and eventually I gave up. They had no intention of ever giving me a refund. I have contacted PayPal and the ACCC of their misleading advertising and dodgy after sales service. NEVER AGAIN WILL I USE THEM!

I would give this a zero if I could.
I looked at a very small purchase, looked into crazy sales and it says they are located in Sprigvale. All LIES! 2 weeks have passed, I emeiled them with no return email, I called the “ local number” fake local number. It is a call centre in the Philippines. It said in the website that it would be leaving the Springvale warehouse is 2-3 days. The tracking number does not work and then they give me another sight to track the number, wwwsendfromchinacom. Another fake sight. It’s NOT Australian at all!!! It’s a huge scam. !!!

When my parcel didn't turn up I thought I would be yet another victim however I am delighted to say that my experience with crazy sales has been all good ! They responded to my email and informed me that my parcel was definitely on the way . Sure enough it turned up 2 days later in perfect condition. Thank you guys. I am happy to be able to give a 5 star review