CrazySales.com.au Reviews 276

I have just read some reviews which I wish I'd done before. This is without doubt my worst experience in online buying. Not only was the product inadequate for the purpose, and of very poor quality, but it took 5 weeks to arrive and communication from the seller was abysmal. I now realise that I have no other avenue to pursue and urge people not to buy from this dodgy company. I paid using PayPal and now realise that they are as much to blame for not looking after their customers. These people are exploitative and should be ashamed of their business record. Read the reviews and buy from them at your own peril! Not happy - never again!

Had an initial issue with a product and service, However was rectified quickly and a refund was arranged. Good experience in the end.

Buyer beware.....I am totally appalled by the manner in which this organisation does not offer any after sales service at all on a product they promote and sell that is totally dangerous to use.
I purchased a Homasa massage chair that obviously does not live up to what it claims to being as in its therapeutic and healthy massage modes, the modes are all the same, excessively hard and painful. I am not a fragile person at all and used to sports medicine massage and manipulation but this machine is on another end of the scale. I complained and asked for a service person to come and experience the modes of massage, but their answer was "their technical team state nothing is wrong" and yet they have not even looked at the machine. Paypal Have adopted the same attitude without the seller not even having to do a thing to rectify and correct the machine. This machine is dangerous and I now have to find a way of moving it out of my house, just in case somebody (grandchild or friend) should use it without my knowledge.

Product arrived damaged. Not sufficent packaging for such a heavy unit. Sent photos of both unit and packaging. Just wanted some advice on a solution but all I got was send a video. Dissatisfied

FALSE AND MISLEADING ADVERTISIGN. DO NOT BUY FROM THIS COMPANY!!!
Terrible customer experience. I ordered a lovely baby blue playmat with an alphabet lettering pattern and what was delivered was a horrible yellow mat with zoo animals and strange writing "ABST PARK". WHAT DOES THAT MEAN????I emailed to advise I'd received wrong product and was asked to photograph the label and product. I did that and packed it up again and then received another email advising I had to photograph both sides of the product. I unpacked it all over again for the THIRD time and sent it through.

If I could give them minus 5 stars I would.
I had a spinal injury and desperately needed a above ground pool at my family home so I could continue rehab at home. So I ordered a pool, I paid $1230 and their site said I’d receive confirmation the moment it was collected by the courier. Thinking I must’ve missed the email, after a week with no email or any contact but expecting the delivery any day I thought I should make contact. After 24 hrs “Marv” kindly wrote back and said oh, last week it was damaged by the courier company so they brought it back to us so we won’t be delivering your item. Then I managed to get thru to Sam who advised me it had actually been damaged while being loaded onto the courier company at their warehouse so they had known for a week then they also said it has been “disposed of” out of safety issues so I couldn’t even get it repaired by the brand who was happy to help repair it. So I wouldn’t be receiving it an they didn’t bother notifying me. I then tried to purchase the same pool elsewhere cause I had seen it cheaper from another company and by that stage pools that size had sold out or was $2000+ everywhere it was still in stock at 1 or 2 places. Had Crazy Sales notified me I wouldn’t be receiving my item I would’ve had time to purchase it at the same price even $30 cheaper in fact and they didn’t bother, they waited for me to contact them!! Sam the manager promised me he would make it up to me and give me a big discount and make sure it was made right. So I asked them to cover the excess of what I had to pay else where. At that point, Tim an Marv both got in contact an were suddenly professional sprouting legalities of their responsibilities. DISGUSTING CUSTOMER SERVICE. UNRELIABLE. YOU WILL FIND THE SAME ITEM ELSEWHERE CHEAPER - KEEP GOOGLING!
Will NEVER USE CRAZY SALE AGAIN AN SUGGEST NO ONE ELSE DOES EITHER.

Expensive item lost by website after claiming it had been shipped. Item had not left sites warehouse at all. Took 3 months to arrive when est given was 3 weeks.
Item faulty and warranty refused. Screwed around for 8 weeks refusing to honour warrenty for rubbish arrived faulty item. Only offered $10 compensation on $400 unusable item and refused return and refund.
Giant scam. Will now have to put in a heavy complaint elsewhere to deal with this.
THEY WILL NOT HONOJR RETURNS OF FAULTY ITEMS OR WARRANTY OF ANY KIND!

1 star because I can’t leave none. Worst service ever. No updates on delivery, Chito the customer service representative was utterly useless, couldn’t tell me anything. Then the item arrives without warning when I asked for notice so I could ensure I was home. It was left on the driveway, in the rain, in full view of a busy road. Still no responsibility taken for their actions.
Do not buy from this company!

Worst service ever. Their servers were down this has been the 3rd time since being with crazy dumb domains. And this time through the down time. My website was some how complete destroyed. All the plugins in my website were disconnected. Some moron called Gary Wong as the level 2 support couldn't even be bothered to fix the problem and keeps telling me the website is back up and running. I had to email a dozen times advise them website though is up and running again, but all the plugins had errors see attached. I work in IT, and I swear do not use this business they are the absolute worst of the worst. Service is bad, tech is bad, everything about this business is just crap!!

Scammed by Crazy Sales who are also the same company as Ausway selling through Kogan and others. Same company, same scammers but different company names. I bought a stationary bike through Ausway via Kogan 6 Jan. It never arrived and was lost in transit according to Ausway. I got a refund via PayPal and then unfortunately bought the same bike through Crazy Sales early Feb, not knowing they are the same company. No surprise - no bike again. Apparently it's lost in transit with the same courier company Aramex ( very coincidental). It's the exact same situation I had with Ausway. I'm going to have to lodge another dispute via PayPal.

So bad, the purchased product was so poor in quality, nothing like the advertised item. They will not uphold 30 day change-of-mind policy of their own, will make excuses I had to lodge a dispute with Fair Trading

horrible experience with crazy sales.
item never arrived
what this guy do... is blaming their delivery company.
their investigation also fake.
they never provide you correct tracking no.
you will have to pay n wait n cheated by crazysales

Yeah ive had the same problem as everyone else.
Will be reporting them to the Accc. I will also be reporting afterpay for supporting such a scamming retailer

This is my parcel that has been going up and down the highway since the 20th Dec. Neither Crazy sales nor Startrack seem to know what to do?? D***HEADS

Details
Column header
Date & time

column details,
Transferred
GREENACRE NSW, 2190
column time and date,Thu 3 Feb • 10:34pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 3 Feb • 3:13pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 2 Feb • 1:49am
column details,
Arrived at facility late
WAGGA WAGGA NSW, 2650
column time and date,Tue 1 Feb • 12:05pm
column details,
Item processed at facility
WAGGA WAGGA NSW, 2650
column time and date,Tue 1 Feb • 5:42am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 27 Jan • 10:29pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 27 Jan • 10:28pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Thu 27 Jan • 10:27pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Tue 25 Jan • 9:02am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Fri 21 Jan • 9:36am
column details,
Arrived at facility
MINCHINBURY NSW, 2770
column time and date,Wed 19 Jan • 8:52am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Tue 18 Jan • 4:33pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Tue 18 Jan • 4:32pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Mon 17 Jan • 5:44am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Fri 14 Jan • 8:39pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Thu 13 Jan • 12:23pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Thu 13 Jan • 12:21pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Tue 11 Jan • 10:13am
column details,
Customer enquiry lodged
MELBOURNE VIC, 3000
column time and date,Fri 7 Jan • 6:09pm
column details,
Arrived at facility
BEGA NSW, 2550
column time and date,Fri 7 Jan • 8:03am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 5 Jan • 6:03pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 5 Jan • 5:37pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 5 Jan • 5:36pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 5 Jan • 5:33pm
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 5 Jan • 4:09pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Tue 4 Jan • 9:14pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Tue 4 Jan • 8:52pm
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Tue 4 Jan • 12:16pm
column details,
Item processed at facility
SYDNEY NSW
column time and date,Fri 31 Dec • 9:55am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Fri 31 Dec • 9:51am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Fri 31 Dec • 9:49am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Thu 30 Dec • 11:23am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 29 Dec • 5:29am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Fri 24 Dec • 5:36pm
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Thu 23 Dec • 8:52am
column details,
Arrived at facility late
TULLAMARINE VIC, 3043
column time and date,Thu 23 Dec • 8:52am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 6:29am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 6:18am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 22 Dec • 6:17am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 12:05am
column details,
Item processed at facility
SYDNEY NSW
column time and date,Wed 22 Dec • 12:04am
column details,
Arrived at facility late
MINCHINBURY NSW, 2770
column time and date,Wed 22 Dec • 12:03am
column details,
Item processed at facility
MELBOURNE VIC
column time and date,Mon 20 Dec • 7:43pm
column details,
Received and ready for processing
TULLAMARINE VIC, 3043
column time and date,Mon 20 Dec • 7:13pm
column details,
Shipping information approved by Australia Post
column time and date,Mon 20 Dec • 5:55pm
column details,
Shipping information received by Australia Post
column time and date,Mon 20 Dec • 5:11pm
Service
eParcel
Tracking
34KJ35000351

Paid for my item a month ago and still waiting for delivery / refund. Get the run around and same response from Tin in customer service saying to just wait another 1-3 days. They also sell under the name Ausway on Catch and other bigger sites - do not use!!

You cannot unpack received product in order to check if it meets your expectations otherwise you loose "30 Day Change- of-Mind Policy".
It is really really disappointing.
Please double check the conditions "30 Day Change- of-Mind Policy".
The part of response "we suggest selling this item to other people" was very, very impolite.

Here is the answer from Customer Support

(...) Hi ....

Good day! Thank you for getting back to us.

We apologize for the inconvenience this may have caused. Unfortunately, this item is ineligible for return due it is already taken out from the original back.

In this case, we suggest selling this item to other people.

Thank you for your kind understanding and have a great day.

Should you need further assistance, please do not hesitate to contact us.

Best Regards,
.....
Customer Service
(...)

The review here are absolutely accurate. This company's products are of poor quality and it is then impossible to return anything. The return policy states it has to be in the original packaging which was a box in my case when you take the photo they say it has been opened and tell you the only option is to on sell it to family and friends. Like the others on here I will be reporting to the ACCC and reference this website as a evidence of the repeated poor service from this company.

I ordered a mirrored tv cabinet on the 8/12/2021.
The website clearly advertises fast delivery - this is deliberately dishonest and a lie.
refer to below comments from other people - having their Christmas gifts never arrive.
do not believe the lies re: delivery delays, I have received items from overseas faster than Crazy Sales.
asked for a refund so I can buy elsewhere was told there is a process for this. they will not issue an immediate refund, which I thought would be a consumer right.
asked to speak to a a manager and was told they are in a meeting - asked to speak to them after meeting, was denied.
Please can i ask if anyone has issues please lodge with the ACCC or relevant fair trading - this business should not be allowed to operate this way.

These clowns are terrible. Trying to chase up a table and chairs which was supposed to be delivered before xmas. Just getting the run around and they also tell me its the courier fault. Waiting on a call from a manager to sort out this debacle.

Bought an item at the start of December, it wasn’t dispatched until 14/12… it’s now 31/12. Courier says it’s still sitting on the dock in Melbourne. I called Crazysales and was told it was in transit and they wouldn’t refund. So more than 2 weeks on, no product and no refund. I was told they wouldn’t refund it until it eventually turns up and is sent back. This was a Christmas present which is now redundant. Customer service is abhorrent. Do not buy from these people. Worst sales experience ever by far. I only put one star because it wouldn’t let me put no stars and leave a review.