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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professional demeanor, highlighting their ability to provide clear advice and efficient service. Many people appreciate the quick repair times for phones and other devices, often noting that their items were returned looking brand new. The customer service is frequently described as outstanding, with consumers feeling valued and well-cared for. Some people also felt that the retail experience was ambiguous, though specific details about this sentiment were not consistently provided.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the friendly, professional,... See more

Product

Consumers find the products and services to be positive. Many reviewers praise the quality of repairs, such... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the friendly,... See more

Retail

Clients share ambiguous opinions on retail. Many customers had positive experiences, highlighting the... See more

Based on these reviews

Rated 5 out of 5 stars

I have dropped my phone twice in 2 months now and had it repaired both times now in pocket geek glasgow. Services was fabulous, staff were exceptionally courteous, particularly Ali who was so polite... See more

Rated 5 out of 5 stars

The service in Pocket Geek is spectacular from Ali. I have purchased two devices in here which were iPhone 14 Pro Max and iPhone 15 Pro Max and Ali has steered me in the right direction with phone c... See more

Rated 5 out of 5 stars

Had booked an appointment for my daughter's phone to be repaired at the Glasgow store in the St Enoch centre. Ali was so helpful, courteous and friendly. Repair was completed on time and he offered gr... See more

Rated 5 out of 5 stars

Went in to see Ali in the glasgow store. Had a brilliant experience and would highly recommend anyone coming to him for your screen protector or phone case. My partner also swears by them as he got hi... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Accessory Store
  3. Cell Phone Store
  4. Phone Repair Service

Written by the company

For over a decade, CrC (London) Limited has been a leading provider of tech repair and refurbishment services. Our journey began in 2012 as a Samsung Support Centre, where we built a strong foundation of expertise in repairing mobiles. Now, we service a wide range of devices including computers, mobiles, tablets, and wearables across major brands. We consistently deliver high-quality services, adhering to Level 2.5 repair standards. At CrC, we are passionate about providing exceptional customer service and delivering high-quality repair and refurbishment solutions,alongside Refurbished Handset provision and Trade-in/Trade-up solutions. Whether you’re an individual looking for a quick fix or a business seekingcomprehensive device management, we are your trusted partner in the tech world. If you have got any question please contact us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

117 reviews

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Rated 5 out of 5 stars

We received Stellar service

We received a warm welcome. friendly and professional service. Frank discussion after evaluation. James discussed options to correction of fault, no jargons or pressure. This is my second visit here. I received excellent service and got my phone functioning.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Phone repair at P Geek

It went very well easier than expected very highly professional my phone was repaired in such a quick time and i could not tell that my phone as a cracking screen before. just went for a walk and back and its was done and looking like its was new from when i just got it. Thanks mo , at pocket Geek farringdon.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Glasgow Branch in St Enoch’s

Glasgow Branch in St Enoch’s. My iPhone was not charging and reported it through my insurance. Got told to take it into local shop for repair. Lots of emails indicating a suitable time for the shop. Whas told an hour to fix and when returned phone fully working and charging. Two weeks later informed them that the loudness has gone. After returning to shop informed that the loudness was not to do with earlier repair but would fix any way. Great customer service, friendly and helpful staff. Thanks

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Ali is absolutely incredible

Ali is absolutely incredible. After getting a ridiculous quote to get my phone repaired by EE (even though it's still in warranty with Three) Ali repaired it in 20 minutes and it's like brand new....and it didn't break the bank.....I'll be coming here for everything in future 🙃

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have dropped my phone twice in 2 months now and had it repaired both times now in pocket geek glasgow. Services was fabulous, staff were exceptionally courteous, particularly Ali who was so polite and friendly. My phone was also repaired really quickly. I'd highly recommend them.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service, had my Samsung Flip 4 screen fixed professionally at Glasgow.
Will definitely recommend the friendly service by the man.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, I had a very stubborn virus on my new Samsung handset which no one could remove, I was recommended by EE to visit the one and only special Ali.
Ali had a look at my phone and fixed it while I stood there.
Very every good service and very friendly and knowledgeable.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience getting my phone…

Great experience getting my phone fixed. Member of staff Ali was fantastic at his job, very informative and helpful. He applied a new screen protected for myself ensuring my phone is kept safe ! Thank you Ali !

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of visiting Pocket…

I had the pleasure of visiting Pocket Geek today after being recommended to fix my faulty phone, and I’m so glad I did! From the moment I walked in, I was warmly greeted by Ali, who was incredibly friendly and professional. I explained the issues I was facing with my phone, and Ali took the time to listen carefully, offering clear and helpful advice. He worked quickly and efficiently to fix my phone, and the service was just outstanding. I couldn’t be happier with the result!

I’ll definitely be recommending Pocket Geek to friends and family. Thanks a million, Ali, for your excellent service!

July 8, 2025
Unprompted review

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