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Rated 1 out of 5 stars

Ordered a printer on January 14th, the only thing I got is a box with a metal sheet and some extruder tips. No signs of customer support, no answers, but a bot that says "Order not fulfilled yet". I c... See more

Company replied

Rated 1 out of 5 stars

Bought a Sermoon D1 printer that arrived damaged. Creality does not support their printers and customer service is awful. Have waited almost 3 months for replacement parts to even get the printer to... See more

Company replied

Rated 5 out of 5 stars

A faulty installation was received, with a non-standard fault. Support responded very quickly, although the cause of the failure was found only the third time, but all repair parts were sent without p... See more

Company replied

Rated 1 out of 5 stars

Awful ordered a 3d printer, it has never worked straight out the box. Companies return policy is non existent, have sent over 30 emails asking to return the printer. They just keep asking me unbox its... See more

Company details

  1. Business Services

Written by the company

This is our website: https://creality3d.shop/ All of our order numbers begin with CRD**** We are an official authorized dealer of the creality3d. We only sell it on Shopify and only responsible for the client who buys from us.


Contact info

1.9

Poor

TrustScore 2 out of 5

440 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ender 3 entry level

Ordered the Ender 3 entry level printer, on sale.
Three days from order to delivery (Tennessee), that's pretty good. Packaging was excellent, lots of molded foam and everything secure. All the parts were in the box plus the tools for assembly and a micro SD with an adapter, I did go to YouTube for assembly info, it helped big time. There is enough filament provided to print a very small model and it came out very well, this is my first 3D printer and I'm blown away with the results.
UPDATE I have had this printer for a little over a week now and I have learnt how important a level bed is, I thought the existing bed could be better so for under $20 I bought a Creality glass bed off Amazon, it has made a huge difference and I highly recommend it to anyone.

November 2, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction with our products and services !!!

For any more requests, please contact us via email at service@creality3d.shop
Yours
Creality3d

Rated 5 out of 5 stars

I bought an Ender 3 Pro a couple years…

I bought an Ender 3 Pro a couple years ago and it's still going strong. Recently I purchases some ABS and PLA+ from Creality and not only did it come fast, it prints beautifully. No clogs and great layer adhesion. My next printer will be one of theirs. It's a workhorse and creating some unique and beautiful things.

October 1, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 4 out of 5 stars

I’ve had my Ender 3v2 for about a year…

I’ve had my Ender 3v2 for about a year and a half now so I can give an in depth review. First off this printer comes in at a great budget friendly price THEREFORE you’ll deal with minor issues out the box. I was able to print straight out but dealt with layer shifts,Z height (bed level) for awhile. The printer sat for about 6 months (winter) and trying to do a printer afterwards looked even worse. .

Now I’ve upgraded (dual Z, X linear Rail, direct Drive extruder, all metal extruder, and different bed level knobs - springs, BLT)

Afterwards I’m printing perfect prints! It’s just now the total cost is around $400 from my $220 initial cost. BUT you’ll learn the inside and out of the machine and be able to diagnose any issues going forward.

All in all a great beginner printer but you’ll end up upgrading part’s frequently until you get to the end product and not have to.

August 10, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

Thanks Creality! ❤️

I own an Ender 3 v2 and a Cr10s and I love them both. Creality has introduced me to a new hobby that I never knew I was missing in life. Because of that I strongly recommend their products to anybody interested in getting started in the awesome world of 3d printing!

October 6, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

Good quality and very helpful

Creality has people who are willing to help with any questions you may have. The filament has always been good to use and does not fall apart like some other brands.

October 7, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 2 out of 5 stars

Bait and Switch scam

Printer is pretty good, but they advertise an additional Titan direct drive extruder that I didn’t get. Been trying for months to get this resolved. Even got assurances the ad would be changed, admission that I am owed the part, and a probable shipping date. Almost 2 weeks later, still no shipping number and they didn’t respond to my last email. Bait and Switch, arguing, delaying, and lies. It all started with “what is your order number “. Here it is. CRDP55152. Ordered 8/9/22.
Update 10/6/22 - Got a response from Creality telling me that the printer was delivered. Same way this whole thing started, "not understanding what I am saying". Got a request for more information, reference number which is the original order number in the complaint. A third message actually giving me a tracking number (finally) and advising me that it may take 30 business days or more to get it. All part of their pattern.

August 8, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Paul,
Thank you for your message.
I am so sorry to hear that and we have emailed you the tracking detail of your order, please check your inbox/spam of that, thanks.

Welcome to talk with us if you have any problems with our printer, we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always be here for you ~
Thank you and have a nice day.
Creality3d

Rated 1 out of 5 stars

Will NOT honor warranty

New 3d printer doesn't work. After two weeks of emailing, they sent me a replacement part and video (neither of which were for the model I own!!!). When I told them this, they send instructions on how to plug the cords of the machine into the control box. They refuse to even acknowledge my repeated requests for a refund and return. The customer service is abysmal.

DO NOT BUY - if something goes wrong, you're not going to receive any meaningful support (and at most, repeated frustration).

UPDATE: company contacted me after seeing this review to ask what went wrong. I told them... no response since. And THAT is why I say they have poor customer service.

UPDATE #2: 4 months into this experience and company still refuses to provide a refund. The machine has never worked. If you order from this company and get a defective printer, don't EVER expect a refund.

September 21, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Karl,
I am so sorry to hear about the problem.
May I know your order number?
You may also provide the email address you used for your order for double-checking.
Once I find your order on our system, I will try my best to help you move on to the next step.

Be safe!
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

Best Experience with Maximum Savings!

They offer out the best with the least amount of cash out of pocket..... thats of course if you buy a 3 D printer and keep it completely stock. The other hand this is the only company I've found that offers their product and encourages you to DIY any and everything possible you can think of without making you buy custom oem parts that only fit their machine. You can never go wrong when you choose Creality for your 3D printing devices!

November 14, 2021
Unprompted review
Creality3d logo

Reply from Creality3d

Toss,
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

Creality is hands down the best for hobbyists

I've had nothing but great products and service with Creality ever since I bought my Ender 3. I would highly recommend the company, as well as the printer, so any beginners out there. If you like to tinker, the Ender 3 is definitely for you . There is a HUGE community for the platform. I've had zero issues with my printer since I bought it two years ago.

September 12, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Micheal,
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

Excellent quality and service

I previously bought and Ender 3 during 2020 and it has been my most consistent printer. This year I tried the CR touch with my Ender 5 and have had no issues with set up of function.

January 4, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Chase,
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

A great tool for a hobbyist

Afer some research, I purchased a Creality Ender 3 Pro. It arrived on time and as expected. It works great. I've subsequently added jitter suppression a mod for the extruder motor, a raspberry pi running octoprint and a camera. I love this tool.

August 2, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Dear Customer
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

Sprite Extruder

Want to upgrade your printer to a direct drive. Look no further then the sprite extruder. Direct drive, 300C printing, plenty of force to extrude any filament you have. Best part was it came with instructions for E-steps. No calibration necessary just plug and play. 10/10

August 2, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Dear Customer
Thank you for sharing your experience with us !!
We are so grateful to get your big support and satisfaction to our services !!!
Really appreciated for your like to our printer ~

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

Bought a CR10 v5 and its great

June 15, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Dear Customer,
Thank you so much for your kind review and suggestions to other customer which is so helpful for us~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs working days here and try our best to support you~
Looking forward to seeing you again ~
Have a nice day.
Creality3d

Rated 3 out of 5 stars

Was excited to get the Ender S3 Pro

Was excited to get the Ender S3 Pro. I pre-ordered and waited. Finally got my order but they didn't include the sprite extruder in the box. I've now waited a month for the replace which they've assured me is now at their facility and will be shipped out ASAP but I have not received a tracking number and I got that notification a week ago after I inquired about the status. Product ordered in early May. Once I get to use the unit I'll update the score if it's worth it.

June 11, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Dear Customer,
May I know your order number?
Once I find your order on our system, I will try my best to help you move on to the next step.
Welcome to talk with us if you have any problems with our printer, we will get back to it in 24 hs working days here and try our best to support you~
Looking forward to seeing you again ~
Have a nice day.
Creality3d

Rated 5 out of 5 stars

This is my 3rd printer the first was a…

This is my 3rd printer the first was a CR6 and it wasn't a good printer it broke after just 3 weeks then I got the V2 and it is still going strong and I loved it but this S1 Pro has to be the best by far to date. Everything is top line with one exception, the SD Card mine did not work so I had to buy a new ine but with that problem fixed it is a "Perfect" printer, perfect in all ways I can not wait to get the laser cutter in it. So other than the SD Card I'm in love with it and oh yes the build plate which stop sticking after the 5th to 8th print I can not say enough good things on it

June 11, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Dear Customer,
Thank you so much for your kind review~
Really appreciated for your like to our printer , we also submit your suggestion to our techs too ,once you get the key to play this printer , believing you will enjoy the printing ~~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d

Rated 5 out of 5 stars

making creality a reality

I bought my first creality printer in 2019, what started out as a project has turned into a passion. creality allows me to create in a way I never thought possible. their printers are designed to last and are extremely easy to set up. the quality of their machines are only matched by the quality of the prints they are capable of making. their printers are designed for the user in mind. they have smaller printers for the hobbiest and they have industrial printers for people who have business in mind. the quality doesn't differ from each machine. and all their products scream quality. I absolutely love this company, I've tried other 3d printers but none can match the price or quality of creality.

June 11, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Dear customer

Nice to you see you again ~

So nice to get your satisfaction of our printer and service!

Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs during working days here and try our best to support you !!
Looking forward to seeing you again ~
We will always here for you ~
Thank you and have a nice day.
Creality3d

Rated 4 out of 5 stars

Great Printers forget about the acessiores and Fillament

2 months ago i Bought a Ender 3v2 it Said Eu shipment i was happy.

Then i Realized somehow i bought it from a diferent website, (.shop and not .oficial) got scared about scam and shipment not updating.

Website chat don't really work. Just drop then a e-mail até service@.

Anyway after the e-mail the tracking uptadet and the printer was already being deliverd that day.

The Printer is Amazing. Just see a good YouTube video about the assembly and everything Will bem great...

Now the trully bad part about the shop. Its the Fillament they say EU stock and you think it Will Come with the Printer, but Thats a lie.

Still didnt get my 2 Fillaments that i paid. O Asked for a Refund 3 Times, they still asking for more time.

Its crazy but simple ONLY buy the Printer Thays my recomendation... They are Amazing

June 11, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Dear Customer,
Thank you so much for your kind review and suggestions to other customer which is so helpful for us~
Welcome to talk with us if you have any problems with our printer , we will get back to it in 24 hs working days here and try our best to support you~
Looking forward to seeing you again ~
Have a nice day.
Creality3d

Rated 3 out of 5 stars

Closed source software??

The store itself is nice, but closed source software for a touch screen lcd? The stock firmware for the S1 Pro is missing a lotttt of features, (no option even for filament change?, And the m600 is not supported). Will be hard for us GitHub people to add what we want, with that extra hassle of closed source software for the screen

May 28, 2022
Creality3d logo

Reply from Creality3d

Dear Customer,
May I know your order number?
Once I find your order on our system, I will try my best to help you move on to the next step.
Welcome to talk with us if you have any problems with our printer, we will get back to it in 24 hs working days here and try our best to support you~
Looking forward to seeing you again ~
Have a nice day.
Creality3d

Rated 1 out of 5 stars

I wish I could enjoy your product.

I placed my order the 2nd week of February for a printer and 2 rolls of filament. I begged for an update in March and I was told to wait. We are almost in May, I get no update, and no response to my email. With constant emails of your promotional products...you want to ask me to review an item I never got? Please return my money so that I can continue on not being a customer.

April 29, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Hi dear~

Sorry if any make you unhappy.

Found your parcel has been delivered on 14-May, may I know have you got it?

You may track your parcel by the below link:
https://t.17track.net/en#nums=272834848870

We are checking with a shipping company for you now, would you please kindly check with your local FedEx, please kindly wait.
Kindly let us know if you still have any problems?

Looking forward to seeing you again and hope to get your kind reply here ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d

Rated 1 out of 5 stars

Horrible customer service never got my printer

After over a month of waiting and dealing with customer support I was forced to ask for a refund. My printer I bought was oversold and they told me there wouldn't be more. I'm not impressed with creality support....if u do buy one get it on Amazon or something whatever you do don't buy from the creality store. I have always recommended creality products and have gotten them some sales.....but thats not gonna happen anymore.

April 20, 2022
Unprompted review
Creality3d logo

Reply from Creality3d

Hi dear~

Sorry if any make you unhappy.

The model you purchased was obsolete by the factory, the factory will not be producing this model, we contacted you as soon as we were notified and have already refunded you

Looking forward to seeing you again and hope to get your kind reply here ~
We will always here for you ~
Be safe !
Thank you and have a nice day.
Creality3d

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