Cream Cornwall Reviews 194

We ordered an octopus blind from creamcornwall to match the lampshade. It’s beautiful and we get so many compliments about it. The quality is fantastic and the drs is so unique. The service has always been 1st class whenever we have placed an order. Moreover we were sent a beautiful apron for answering a very short survey as a thank you! It made my day!!

I was left disappointed with my order from Cream Cornwall, considering the prices they charge the service was not exactly great.
I visited their stores before and had a good experience, however, ordering from them is a different story.
I ordered a lampshade and some fabric samples, I was charged extra postage when I added the 'free' fabric samples to my basket. I thought this was okay as they would have added to the weight of the package. When I received my package the samples were tiny, they certainly didn't add to the weight as you could barely even see the design on them, certainly not big enough pieces to decide whether they would match your decor. So as you can imagine I was quite disappointed.

On top of that the lampshade I ordered was just in a plastic bag inside the box, no protective packaging at all, it's a miracle it made it us in one piece. The pattern on it was also slightly odd as the head of one of the sea creatures is slightly cut off. I understand you can't fit the whole creature on due to size but surely head is more important than tentacles.

It all just left me pretty disappointed, especially considering prices they charge.

What can I say about cream Cornwall , well their china is fantastic to look at and I do enjoy the pieces I have

My main quibble with them is that they advertise as free delivery to mainland uk The delivery which was meant to be free was but over charged at checkout , but the extra surcharge of £30 would have covered the whole shipping cost to my postcode in the highlands , no discount given , im pretty tired of this scenario and not at all interested in the generic reply I got after I contacted them

Well done cream Cornwall you just lost one of your biggest fans and a £300 order even though you offer free postage in the uk over £100
Your business makes no sense at all

I will take mine elsewhere

Their delivery services to France fell way short of what was required, in that their courier didnt even try to deliver to us, they simply said they couldnt find us. Cream then expected us to pay another charge to have it delivered again. No way. If they advertise a service that they can deliver to europe then they should fulfill that. They didnt. I cancelled the order and await a full refund.

Fantastic products - really good quality and quick delivery.

I am a regular online customer of Cream Cornwall, their products are unique and lovely. I am a fan of their Seahorse design. I have plates, nibble dishes, Expresso Cups and saucers, Tea Towel and Apron, to name but a few. On the odd occasion when I have had a problem, their customer service is excellent and I have been taken care of immediately. Would strongly recommend checking out their website.

We visited the Falmouth branch in September and bought online at Christmas. The staff were welcoming, friendly and helpful in branch and those we met went out of their way to help (and wrap). The online order missed Christmas thanks to late post office deliveries. But the customer service from Cream was outstanding. It had the feel of a company that not only cared about its products but also its customers.

Terrable customers service, owner very rude and has called me crazy and other things. Discrimination at its worse do not shop here ! The shop didn’t ask me to put a mask on and they didn’t ask me to leave. They was rude and harassing !

I placed an order on line Sunday evening and it arrived today, Tuesday, safely packaged and beautifully gift wrapped. An amazing service, especially in these times. Thank you Cream Cornwall. I would not hesitate to recommened your company

I ordered a cushion and mug from cream cornwall,and they have just arrived.I am absolutely delighted .

Excellent service with prompt delivery and ingenious packaging. The mugs are beautiful and beautifully wrapped. Thank you

I love Cream Cornwall, helpful staff, great products & incredibly efficient.

Very pleased, great quality

Fab products. Great service. Great staff. That's why we keep coming back. Thank you Ali & Rebecca

ordered 2 types of lampshade both beautiful , has transformed my lounge!

After part of my order arrived damaged I have been trying to make contact with the seller for over a week with emails ignored and phone calls not answered.

Service was fantastic. The product design is perfect but the quality of porcelain i thought would be as good as Spode. I would pay more for this product to have the designs on better quality porcelain. Thankyou and keep up ypur fantastic designs.

Brilliant quality items, well packaged and speedy delivery.
I have purchased items from in store in the past but their online shop and delivery service is fantastic.

Beautiful, high quality products. Sourced from Cornwall or the Uk - what could be better?

Beautiful dishes, great customer service.