Lovely quality card and love the witty coasters. They are perfect for stocking fillers for older children (32 years old!) Prompt service, great communication and speedy delivery. Items packaged well... See more
Company replied
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See what reviewers are saying
Being disorganized I left it last minute to send a card to my fave cousin, and I don't really like the printed moonpig kind of thing so I gave Creased Cards a try. They had a great selection to choose... See more
Lovely range of cards. The handwriting service at no extra cost was brilliant as well! Saved on paper and postage rather than having to send it to myself and then back out again. Browsing, ordering... See more
Good quality cards and arrived very quickly within 48 hours of placing the order. Great communication too as one of my selected cards wasn’t available. When they discovered they did actually have on... See more
Company replied
Company details
Written by the company
With a shop in Brighton's historic Lanes shopping area as well as a funky worldwide website, we are the UK's freshest and most exciting greeting card & gift retailer. Our speciality is humour (some pretty edgy - be warned!) as well as unique and handmade cards & gifts.
Contact info
10 Meeting House Lane, BN1 1HB, Brighton, United Kingdom
- 01273321718
- smile@creasedcards.co.uk
- creasedcards.com
4.7
Excellent
544 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Creased Cards dispatched my order…
Creased Cards dispatched my order incredibly quickly and efficiently with next day delivery. Great service and fantastic product range.
January 20, 2022
Great service and choice
January 9, 2022
Excellent, as always
Excellent customer service, as always. I need to make some changes to my order, and after a quick phone call to the Creased Cards team they had my order amended with no fuss. Even with the amendment my order was delivered within 2 days.
January 8, 2022
Excellent fast service every time I…
Excellent fast service every time I order
I fully recommend
Creased has great cards for all occasions
January 7, 2022
A great range of cards
A great range of cards. Lots of unusual ones and plenty to make you laugh out loud. Highly recommended.
January 3, 2022
Prompt service and cards were fab
Prompt service and cards were fab, amazing card shop!
December 13, 2021
Unique and individual cards
Unique and individual cards. Excellent service. Highly recommended
December 11, 2021
No problem with ordering or…
No problem with ordering or delivery..Will use creased cards again 👍👌
December 10, 2021
Card purchase
I have used this company a couple of times. It seems to be a relatively small company providing a personal service down to hand sddressing your purchase.
The range and quality of the card# is akin to what you would find in a high street card shop and while you may not find absolutely every possible style of card it provides a prompt, personal and convenient service which, as a customer you can feel comfortable with.
December 10, 2021
Very quick delivery of high quality…
Very quick delivery of high quality cards. Very pleased 😊
December 8, 2021
A great selection of cards
A great selection of cards for all occasions. There are some very funny and original cards. Highly recommended.
December 6, 2021
I would recommend Creased Cards to…
I would recommend Creased Cards to anyone who hasn’t used them yet. From choosing from a great selection of cards, ordering and receiving, the service was second to none.
December 3, 2021
Brilliant!
Brilliant card, service, speed of delivery, handwriting on the card....many thanks CC!
November 24, 2021
Choose something different
Always happy with the fast delivery, handwritten card service and unusual card choice. thank you!
November 21, 2021
Let down by online service
I've previously written 5 star reviews for creased as I've been a loyal customer for years but sadly their online service seems to have got out of hand for them. I ordered a birthday card for a colleague that their automated system processed with no hint of a problem, then the following day after receiving a second email saying the order was being prepared, I had an email to say the card was out of stock. I asked if they'd be getting more of that card and two days later was told no, so I requested a refund that a week later I'm still waiting for and have just had to chase. I don't like writing negative reviews but having recommended creased before I feel I need to redress that. If you're in Brighton pop in and browse, they do hold a great range of brilliant cards. But be very careful using their online ordering as they're obviously not fussed about service or loyalty. Very disappointing.
November 20, 2021
Unprompted review
Reply from Creased Cards
Hi Clara, as per my email to you, we were sorry to hear of the problem. You added this review soon after sending the email so at that point we hadn't had chance to address it.
As explained by email, we believe this is a technical work queue issue that meant until your email this morning, we did not realise the refund had not been made through the normal auto process. We'll look into the technical reasons for that and I have processed the refund today of course.
We process very few refunds at Creased in the normal process of business, so unfortunately it isn’t something that we would have become aware of until you’d let us know this morning.
Re your comments around comms, we did indeed wait the 2 days to see whether our suppliers order would arrive in time, in line with your instruction by email on the 10th, however on the 13th, we did not believe it would arrive by the Weds when you needed it for. We wanted to ensure you had time to buy elsewhere as the alternatives we offered were not suitable for you. It is at this point that the tech gremlin seems to have hit that I mentioned previously.
These types of issues are rare and I’m sorry if this one incident shakes your confidence in us but I do appreciate your past custom. We absolutely are fussed about customer service, as a small independent business operating in a tough retail environment, we have to be – I think the vast majority of our other Trustpilot reviews demonstrate that. Of course, it is entirely up to you whether you use us again, however we are here if you decide to. All the best.
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