Creased Cards Reviews 

544
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Lovely quality card and love the witty coasters. They are perfect for stocking fillers for older children (32 years old!) Prompt service, great communication and speedy delivery. Items packaged well... See more

Company replied

Rated 5 out of 5 stars

Being disorganized I left it last minute to send a card to my fave cousin, and I don't really like the printed moonpig kind of thing so I gave Creased Cards a try. They had a great selection to choose... See more

Rated 5 out of 5 stars

Lovely range of cards. The handwriting service at no extra cost was brilliant as well! Saved on paper and postage rather than having to send it to myself and then back out again. Browsing, ordering... See more

Rated 5 out of 5 stars

Good quality cards and arrived very quickly within 48 hours of placing the order. Great communication too as one of my selected cards wasn’t available. When they discovered they did actually have on... See more

Company replied

Company details

  1. Greeting Card Shop
  2. Gift Shop
  3. Gift Wrap Store

Written by the company

With a shop in Brighton's historic Lanes shopping area as well as a funky worldwide website, we are the UK's freshest and most exciting greeting card & gift retailer. Our speciality is humour (some pretty edgy - be warned!) as well as unique and handmade cards & gifts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

544 reviews

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No recent history of asking for reviews

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4.7

All reviews

(544)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for those with a good sense of humour!

Lovely quality card and love the witty coasters. They are perfect for stocking fillers for older children (32 years old!) Prompt service, great communication and speedy delivery. Items packaged well in recyclable wrapping. Would definitely buy from this company again.

November 19, 2021
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Reply from Creased Cards

Brilliant, will be great to have you as a regular customer Nigel. :-)

Rated 4 out of 5 stars

Perfect for the occasion.

November 17, 2021
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Reply from Creased Cards

Hey there, thanks for the review. What could we have done different or better to earn the 5th star? Thanks :-)

Rated 5 out of 5 stars

Really good service

Really good service, one of my cards differed in size to the one ordered and I received a text to inform me. We'll done.

November 17, 2021
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Reply from Creased Cards

Thanks for the review, Doug. All the best!

Rated 5 out of 5 stars

Perfect Cards would be a better company name

Good quality cards and arrived very quickly within 48 hours of placing the order. Great communication too as one of my selected cards wasn’t available. When they discovered they did actually have one in stock they duly sent it to me. Company name a bit strange as you kind of expect tatty crumpled cards but they’re all in perfect condition! Perfect Cards would be a better name.

November 13, 2021
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Reply from Creased Cards

Hey Gillian, thanks for your review! Really happy that you are pleased with the service. Our name comes from the fact we specialise in humour ('Creased' Up) but also that every one of our cards has a crease in it...right down the middle :-)

However, if you want to call us Perfect Cards, we're very happy with that too :-) All the best and take care.

Rated 5 out of 5 stars

Great selection of cards

Great selection of cards, brilliant writing service and posted quickly. My favourite online and real-life card shop.

November 6, 2021
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Reply from Creased Cards

Very happy we're you favourite Amy - thanks for leaving a review

Rated 1 out of 5 stars

Ordered 2 cards with plenty of time to…

Ordered 2 cards with plenty of time to spare for my partners birthday (5 working days) but did not arrive so the pricey cards will now be redundant when they eventually arrive. Waste of time and money and now I'm going to have to waste more time finding a card at the last minute.

November 5, 2021
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Reply from Creased Cards

Hi there, I've used your email address here to search for your order. I see that you have not contacted us directly about the non-arrival of your order. You ordered after the cut off on Monday 1st for dispatch that day (cut off is 4pm), so we dispatched at 12:37 on Tuesday 2nd. If you needed the cards for today, then that isn't 5 working days. We expect orders to arrive within 2-3 working days normally and often much quicker (see plenty of other reviews around our delivery service), however it's standard 1st class royal mail and is not guaranteed - we of course rely on Royal Mail doing there bit. If you'd have contacted us directly yesterday, we would have tried to find a solution for you. You can of course, once they arrive, return the items to us in saleable condition and we will refund, as per our terms viewable on the website.

Sorry they didn't get to you - we do our best to spread smiles rather than frowns, and we hope you manage to find something for your partner in time for their birthday. All the best, Paul

*Update 20-11-21, you still haven't been in touch with us in any way, so we cannot provide any further assistance*

Rated 5 out of 5 stars

Fast delivery

Ordered on Friday and delivered on Monday, great service and easy to use

November 4, 2021
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Reply from Creased Cards

Thank you! Good to know it arrived quickly. Thanks for leaving a review.

Rated 5 out of 5 stars

Great company, always use and would recommend

Lovely cards, great quality and design and a really good variety for all occasions. Constantly updating to stay relevant, current, and introduce new ideas

October 25, 2021
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Reply from Creased Cards

Really pleased you like the product Katie - all the best!

Rated 5 out of 5 stars

Fantastic

Fantastic choice and even better communication.
Visited the store in person a couple of years ago whilst on holiday, and been buying online since. Fantastic company

October 18, 2021
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Reply from Creased Cards

Thanks for your ongoing custom, Joanne - hopefully see you in Brighton again soon too!

Rated 5 out of 5 stars

Really pleased with the quality of the…

Really pleased with the quality of the card and the hand written content. Quick delivery. We will use again for sure

October 18, 2021
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Reply from Creased Cards

Very happy that you are happy Joanne - all the best and thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Brilliant!

A brilliant selection of cards! Easy process throughout and very fast delivery. Will definitely be a returning customer.

October 16, 2021
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Reply from Creased Cards

Brilliant, will be great to have you as a regular customer Gerry. :-)

Rated 5 out of 5 stars

Amazing Customer service

Amazing Customer service

They always check with you and in my case made errors so friendly nothing is to much trouble for them. Best service ever

October 16, 2021
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Reply from Creased Cards

Thanks for leaving us a review Robert, pleased you like the service - all the best!

Rated 5 out of 5 stars

100% Fantastic!

I am in Canada and am so happy to have found such a wonderfully creative and unique card shop (even though it’s all the way across the Atlantic)!!!
Their cards are high quality, the prices are very reasonable and the customer service is excellent, I will definitely order from Creased again!
The personal “thank you” from Ian is a lovely touch!

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great shop!

Great service, fantastic cards. My go to shop when sending cards to family in UK. Highly recommend

October 15, 2021

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