This is such a super helpful company with lighting solutions that you can build yourself at top notch quality. Have been using Creative Caables for several years now. They are my first choice for crea... See more
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Review summary
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Great product excellent quality very well done no issues at all 👍
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Posting takes a bit of time. I have ordered from creative cables before and will do it again. I’m very happy with their selection
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Easy ordering process. Reasonable price. Relatively quick delivery. Ordered a rope style cable which looks great.
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Company details
About Creative Cables UK
Written by the company
Creative Cables: Creative and Accessible Lighting
Since 2013, Creative Cables has offered customizable lighting solutions, combining Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it allows customers and professionals to create unique lamps, adapting them to every space and taste.
Discover how to bring light where you want it, with our support at every step, from selection to realization.
Contact info
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italy
- customer.support@creative-cables.com
- creative-cables.co.uk
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Creative Cables UK
Hi Daniel,
Thank you so much! We’re delighted to hear that you had a great experience with our customer service team. We appreciate your support and are always here to help!
Best regards,
Creative-Cables Customer Service
Returning an item is very difficult
Returning an item is very difficult, and for an item of £45 I was outright refused. You also have to pay postage AND get charged an "administrative fee" for the privilege of making a return. Don't order something unless you are willing to keep it.
January 11, 2025
Unprompted review
Reply from Creative Cables UK
Hello Zoe,
We’re sorry to hear about your experience with our return process. We strive to be as transparent as possible about our policies, including return fees, which help cover processing costs.
We understand that returning an item should be straightforward, and we appreciate your feedback. We will definitely take your experience into account when working on optimizing our procedures.
If there’s anything we can do to assist you further, please reach out to our customer service team via customerservice.uk@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Reply from Creative Cables UK
Hi L. Mayer,
Thank you for your positive feedback! We’re glad to hear your experience was simple, efficient, and effective. We appreciate your support!
Best regards,
Creative-Cables Customer Service
Reply from Creative Cables UK
Hello CW,
Thank you for your review! We're happy to hear you’re satisfied with the product and quick delivery. Let us know if you need anything else in the future!
Best regards,
Creative-Cables Customer Service
Great service. Have used this product before
Great service, quality cable. Highly recommend
December 23, 2024
Reply from Creative Cables UK
Hi Matt,
Thank you for your kind words! It’s great to hear you’re happy with the quality of our cable and service. We truly appreciate your recommendation!
Best regards,
Creative-Cables Customer Service
Reply from Creative Cables UK
Hi,
Thank you for your feedback! We’re glad to hear your order arrived quickly and as expected. If you ever need anything else, we’re here to help!
Best regards,
Creative-Cables Customer Service
Terrible Return Policy and Misleading Product Descriptions
I’m deeply disappointed with my experience with Creative-Cables UK. After the holiday season, I attempted to return a product, only to find out their 14-day return policy counts as calendar days, not working days. They outright refused my return, even though the product description on their website was misleading.
The photos made it seem like I was buying a complete, ready-to-install stainless steel lamp holder, but in reality, it was just a decorative cover! To make matters worse, I was searching for a stainless steel lamp holder for a 200W bulb, and while the outer housing was steel, the internal components that directly contact the bulb were aluminum!
Even in their instructional video, a complete lamp holder was shown—not just the colored cover they sold me.
My complaint was dismissed, and now I’m out of pocket for a product that’s completely useless to me. Their customer service attitude leaves much to be desired. Avoid this company unless you want to risk throwing your money away.
P.S.
Well, it seems time is a relative concept for this company – I got a response to my review after a whole year ! That’s what they call ‘fast customer service’.
The company keeps referring to the 14-day withdrawal period, which applies only to returns without cause. My complaint concerns a product not as described, which falls under the Consumer Rights Act 2015 and gives consumers 30 days to reject goods and receive a full refund. Store policies and T&Cs cannot override statutory consumer rights.
January 2, 2025
Unprompted review
Reply from Creative Cables UK
Dear Elzbieta,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your disappointment and understand how frustrating this experience has been for you.
We would like to clarify that our return policy, including the 14-day withdrawal period calculated as calendar days, is outlined in our terms and conditions and follows applicable consumer regulations. We apply these policies consistently to ensure a fair and transparent service for all of our customers. Unfortunately, in this case, the return request was submitted outside the permitted timeframe, which did not allow us to authorize the return.
Regarding the product, we regret that it did not meet your expectations. Our product descriptions aim to be as clear and accurate as possible, specifying when an item is a decorative component rather than a complete lamp holder. We are sorry if the images or video content led to any misunderstanding, and your feedback has been noted so we can continue improving the clarity of our communication.
After reviewing your case and the previous correspondence with our customer service team, we can confirm that, despite being unable to process a return, we did attempt to support you by offering a discount as a gesture of goodwill, with the intention of reaching a fair and amicable solution.
We are truly sorry that we were unable to resolve this matter to your full satisfaction. Please know that we remain at your full disposal should you wish to contact us for any further clarification or assistance.
Kind regards,
Creative-Cables
Repeat order
I have placed several orders over the past 8 years and the products have all been as advertised, properly wrapped and speedily delivered.
December 18, 2024
Reply from Creative Cables UK
Hi Karen,
Thank you for being a loyal customer over the years! We’re happy to hear that you’ve consistently had a great experience with our products and delivery. Looking forward to serving you again in the future!
Best regards,
Creative-Cables Customer Service
Got what I wanted
I ordered and received what was selected. It was held up slightly but seems to come from Milan so it is understandable.
Good cable and good ceiling rose.
December 17, 2024
Reply from Creative Cables UK
Hello Matthew,
Thank you for your review! We appreciate your patience with the delivery and are glad you’re happy with the cable and ceiling rose. If you ever need anything else, we’re here to help!
Best regards,
Creative-Cables Customer Service
Everything as expected
Everything as expected, good communication, postage and product
December 16, 2024
Reply from Creative Cables UK
Hi Ariel,
We’re so glad to hear everything met your expectations! Thank you for your kind words about our communication, shipping, and products. Looking forward to assisting you again!
Best regards,
Creative-Cables Customer Service
Excellent custom made service
December 4, 2024
Reply from Creative Cables UK
Hi Ona,
Thank you for your kind words! We’re glad to hear you were satisfied with our service. Let us know if you need anything in the future!
Best regards,
Creative-Cables Customer Service
Very efficient service/sales.
Very efficient service/sales.
Good quality components. Well packaged. Arrived on time.
December 11, 2024
Reply from Creative Cables UK
Hello J M,
We’re happy to hear you had a great experience with our service and product quality! Thank you for your support.
Best regards,
Creative-Cables Customer Service
Reply from Creative Cables UK
Hi Jacqueline,
Thank you for your kind review! We’re glad to hear that our products and delivery met your expectations. We're looking forward to assisting you again!
Best regards,
Creative-Cables Customer Service
Great customer services
I got sent the wrong product which was irritating and time critical but customer services were brilliant and responsive and solved the problem well.
December 9, 2024
Reply from Creative Cables UK
Hello Joanna,
We apologize for the initial mix-up but are happy to hear that our customer service team was able to resolve the issue promptly. Thank you for your patience and for taking the time to leave this review!
Best regards,
Creative-Cables Customer Service
good quality products & service
good quality products & service - liked the paper packaging
November 29, 2024
Reply from Creative Cables UK
Hello Alasdair,
Thank you for your review! We’re happy to hear you liked both the quality of our products and paper packaging. Your support means a lot to us!
Best regards,
Creative-Cables Customer Service
The design is OK however the finish is…
The design is OK however the finish is not so good. Two plastic plugs and holed grommets are Supplied with cieling rose - there is no blank for the third hole which I guess its presumed this will be main light access - not in our case. Delivey messages were encouraging - however changed - bottom line it was 8 days to deliver
December 7, 2024
Reply from Creative Cables UK
Dear BGW,
Thank you for your feedback. We’re sorry to hear that the finish didn’t fully meet your expectations. We appreciate your input regarding the ceiling rose and will take it into consideration.
Regarding the delivery, we and the selected carrier strive to be as accurate as possible with estimates, and we regret that it took longer than expected.
If there’s anything we can assist with, please let us know! You can always reach us at customerservice.uk@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Wonderful product and service from Creative Cables…
Wonderful product and service from Fleur. So pleased with everything and absolutely love my kitchen light. Highly recommended
November 21, 2024
Reply from Creative Cables UK
Hi Carolyn,
We’re so happy to hear that you love your kitchen light! Thank you for your kind words about Fleur and for recommending us.
Best regards,
Creative-Cables Customer Service
Really helpful and responsive customer…
Really helpful and responsive customer service
November 26, 2024
Reply from Creative Cables UK
Hi Amanda,
Thank you for your feedback! We’re glad our customer service team was of good assistance to you. Let us know if you ever need anything else!
Best regards,
Creative-Cables Customer Service
Excellent customer service
Excellent customer service. Responsive and easy to communicate with - questions answered promptly and helpfully via chat. Lovely products of good quality. Great choice range.
November 27, 2024
Reply from Creative Cables UK
Hello Michelle,
We’re delighted to hear that you had a great experience with our customer service and products! Thank you for your support.
Best regards,
Creative-Cables Customer Service
Reply from Creative Cables UK
Hi Mo,
Thank you for your kind review! We’re glad you’re happy with the products and delivery speed! Please do not hestitate to reach out if we can be of any assistance in the future.
Best regards,
Creative-Cables Customer Service
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