Creative Cables Reviews 533

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their attractive designs and wide selection of colors and forms, which allows for great personalization. Many people also highlight the excellent service, including fast delivery and efficient after-sales support, with some appreciating the detailed order tracking and prompt resolution of issues. The user-friendly website and the helpfulness of the staff are also frequently mentioned as positive aspects of their experience. However, some customers also noted issues with orders, specifically receiving broken items due to inadequate packaging, particularly for porcelain products. A few other people also felt that the product photos could be misleading, and some experienced problems with the quality of certain components like electrical boxes or sockets.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the wide range of contemporary and unique designs... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Reviewers highlight positive aspects of quality, with many customers impressed by the high quality, stylish... See more

Order

Users describe ambiguous interactions with order, with some consumers having positive experiences, noting... See more

Service

Consumers find service to be positive, with many praising the excellent customer service and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole... See more

Company replied

Rated 5 out of 5 stars

One day after I registrered a few missing items with the delivery, my new parcel with these items were on its way from Creative cable. Thanks to support staff Silvia Soldano who send my items strai... See more

Company replied

Rated 5 out of 5 stars

Great products and amazing customer service. I was already familiar with their products, so I felt very confident with my recent purchase. This time, there were delivery issues due to UPS, but Creat... See more

Company replied

Rated 5 out of 5 stars

Creative cables have such a fantastic range of contemporary products at very affordable prices. The delivery is fast and their after sales is great. As an architect I’m impressed and that’s saying som... See more

Company replied


Company details

  1. Lighting Store
  2. Lighting Manufacturer

About Creative Cables

Written by the company

Creative Cables: Creative and Accessible Lighting Solutions

Since 2013, Creative Cables has offered customizable lighting solutions, combining authentic Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it empowers customers and professionals to create unique, adaptable lamps for every space and style.

Discover how to bring light wherever you want, with our support at every step—from selection to realization.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The product photos are misleading

The product photos are misleading. When ordering a product, pay close attention to ensure that not everything shown in the photo is delivered.

March 25, 2026
Unprompted review
Creative Cables logo

Reply from Creative Cables

Dear Rosa,

thank you for taking the time to share your feedback. We are sorry to hear that you found the product photos misleading.

We would like to clarify that for each product we always include images that show exactly what is included. The same information is also clearly detailed in the product description, along with the relevant measurements.

In your specific case, since you purchased the ceiling rose kit, the cable is not included and is not mentioned in the listing. If it had been included, the description would have specified the color code, the type (2x0.75mm or 3x0.75mm), and the length.

We understand your concern and, for this reason, our team has already provided you with a return label. Your refund will be processed shortly.

Please do not hesitate to contact us if you need any further assistance.

Kind regards,

Creative Cables Team

Rated 5 out of 5 stars

Great company

Great company, very responsible and with excellent service. It’s a pleasure to work with such professionals. Highly recommended.

March 4, 2026
Unprompted review
Creative Cables logo

Reply from Creative Cables

Dear Miriam,

thank you very much for your kind words and positive feedback. We are truly pleased to hear that you had a great experience with our company and appreciated our service.

It is always a pleasure to work with customers like you, and your recommendation means a lot to us.

We look forward to assisting you again in the future.

Kind regards.

Rated 5 out of 5 stars

Product as described

Product as described, no problems

April 10, 2025
Creative Cables logo

Reply from Creative Cables

Dear Georgios,

Thank you very much for your review!

We’re delighted to hear that the product met your expectations and that everything was as described. It’s always a pleasure to know our customers are satisfied and had a smooth experience.

If you ever need any assistance or have questions about future projects, we’re always here to help.

Kind regards,
Creative-Cables

Rated 5 out of 5 stars

Buying things online can be tricky when…

Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole process seamless. We had one small problem which was fixed in no time, and with terrific support. Can’t praise them enough.

February 20, 2026
Unprompted review
Creative Cables logo

Reply from Creative Cables

Hi Max,

Thank you so much for your thoughtful review! We are very happy to hear about the postive experience you've had with us and our customer support.

We look forward to helping you again in the future.


Best regards,
Creative-Cables

Rated 5 out of 5 stars

Creative cables have such a fantastic…

Creative cables have such a fantastic range of contemporary products at very affordable prices. The delivery is fast and their after sales is great. As an architect I’m impressed and that’s saying something since I deal with fixture and fitting suppliers daily

January 26, 2026
Unprompted review
Creative Cables logo

Reply from Creative Cables

Dear Claire,

Thank you very much for your review!
We truly appreciate your feedback and we’re glad you value both our product range and pricing, and that your experience with delivery and after-sales support met your expectations.

Thank you again for your trust and support. We look forward to assisting you with future projects!

Best regards,
Creative-Cables

Rated 5 out of 5 stars

Great products and amazing customer service

Great products and amazing customer service.
I was already familiar with their products, so I felt very confident with my recent purchase.
This time, there were delivery issues due to UPS, but Creative Cables’ customer service was impeccable in both tone and action. They personally chased the courier, kept me well informed throughout the process, and promptly sent replacement items at no cost. What could have been a stressful situation was completely hassle-free.

January 20, 2026
Unprompted review
Creative Cables logo

Reply from Creative Cables

Dear Silvia,

Thank you so much for your kind words! We’re happy to hear that you were satisfied with both our products and customer service. We always aim to make any delivery hiccups as smooth as possible, so it’s wonderful to know we could turn a potentially stressful situation into a hassle-free experience.

We really appreciate your trust and recommendation!

Kind regards,
Creative-Cables

Rated 5 out of 5 stars

Excellent company

Ordered many times - high quality, stylish, bargain

June 20, 2025
Creative Cables logo

Reply from Creative Cables

Dear James,

Thank you so much for your continued trust in us! We’re thrilled to hear that you’re happy with the quality, style, and value of our products. Your support means a lot, and we look forward to helping with many more orders in the future.

Kind regards,
Creative-Cables

Rated 5 out of 5 stars

excellent company and product....

This is an exceptional company to deal with.... highly recommend.

December 12, 2025
Unprompted review
Creative Cables logo

Reply from Creative Cables

Dear Ted,

Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our company and products. Your recommendation means a lot to us, and we look forward to assisting you again in the future.

Best regards,
Creative-Cables

Rated 5 out of 5 stars
Creative Cables logo

Reply from Creative Cables

Hello Aref,

Thank you very much for your feedback! We’re glad to hear that you’re happy with the quality of our products and the fast delivery. Your support is greatly appreciated!

Kind regards,
Creative-Cables

Rated 5 out of 5 stars

One day after I registrered a few…

One day after I registrered a few missing items with the delivery, my new parcel with these items were on its way from Creative cable.

Thanks to support staff Silvia Soldano who send my items straight away - Thanks for this excellent service. Jesper

October 10, 2025
Creative Cables logo

Reply from Creative Cables

Dear Jesper,

Thank you so much for your kind words, Jesper! We’re delighted to hear that your missing items arrived quickly and that we were able to assist you. We really appreciate your feedback and are happy you’re satisfied with our service.

Kind regards,
Creative-Cables

Rated 5 out of 5 stars

Outstanding gap-filler portfolio

Outstanding gap-filler portfolio, straightforward webshop, smooth administration and delivery.

October 1, 2025
Creative Cables logo

Reply from Creative Cables

Dear Gergely,

Thank you for your kind words! We’re delighted to hear that you found our webshop easy to use and that the administration and delivery went smoothly. We really appreciate your feedback and support!

Kind regards,
Creative-Cables

Rated 2 out of 5 stars

This is just a piece of metal

This is just a piece of metal. No wireconnection inside!

September 29, 2025
Creative Cables logo

Reply from Creative Cables

Hello Per,

Thank you for taking the time to leave a review.

We are sorry to hear that the product did not meet your expectations. If you believe there is an issue with your order or if something is missing, we kindly invite you to contact our customer service team via the “Contact Us” section on our website. This will allow us to review your order details and provide you with the appropriate assistance.

Our team will be happy to help clarify the product specifications or resolve any potential problem.

Kind regards,
Creative Cables Customer Support

Rated 5 out of 5 stars

Fast delivery and great quality of the…

Fast delivery and great quality of the bulb. It gives a lovely warm glow. Thanks

September 26, 2025
Creative Cables logo

Reply from Creative Cables

Hi Michaela,

Thank you for your lovely feedback! We’re thrilled to hear that you’re enjoying the warm glow of your bulb and that everything arrived quickly. We really appreciate your support!

Kind regards,
Creative-Cables

Rated 5 out of 5 stars

Great after service support

Great after service support. I have flagged an incongruency in the displaying of a product claim which leaded to a false rappresentation of the product I bought. This was handled rapidly and in a very pleasant way. I am more than impressed by the company values and attitude! Thanks

September 24, 2025
Creative Cables logo

Reply from Creative Cables

Dear Eleonora,

Thank you so much for your kind words! We’re delighted to hear that our team could quickly and pleasantly resolve the issue, and that our company values and approach left a positive impression. We truly appreciate your support!

Warm regards,
Creative-Cables

Rated 5 out of 5 stars

Great and beautiful products

Great and beautiful products! Very high quality

September 19, 2025
Creative Cables logo

Reply from Creative Cables

Dear Yana,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality and look of our products. Your support means a lot to us!

Kind regards,
Creative-Cables

Rated 1 out of 5 stars

Paid for 2 only get 1

Paid for 2 only get 1

September 15, 2025
Creative Cables logo

Reply from Creative Cables

Hi Emilie,

Thank you for your order and for sharing your feedback. We’re very sorry to hear that not everything you purchased arrived in the parcel. We’re already in contact with you to resolve the matter, and of course you will receive everything you ordered.

If you ever need further assistance, please don’t hesitate to reach us via the contact information on our website.

Best regards,
Creative-Cables Support

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