Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole... See more
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One day after I registrered a few missing items with the delivery, my new parcel with these items were on its way from Creative cable. Thanks to support staff Silvia Soldano who send my items strai... See more
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Great products and amazing customer service. I was already familiar with their products, so I felt very confident with my recent purchase. This time, there were delivery issues due to UPS, but Creat... See more
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Creative cables have such a fantastic range of contemporary products at very affordable prices. The delivery is fast and their after sales is great. As an architect I’m impressed and that’s saying som... See more
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Company details
About Creative Cables
Written by the company
Creative Cables: Creative and Accessible Lighting Solutions
Since 2013, Creative Cables has offered customizable lighting solutions, combining authentic Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it empowers customers and professionals to create unique, adaptable lamps for every space and style.
Discover how to bring light wherever you want, with our support at every step—from selection to realization.
Contact info
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italy
- customer.service@creative-cables.com
- www.creative-cables.com
4.6
Excellent
533 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product photos are misleading
The product photos are misleading. When ordering a product, pay close attention to ensure that not everything shown in the photo is delivered.
March 25, 2026
Unprompted review
Reply from Creative Cables
Dear Rosa,
thank you for taking the time to share your feedback. We are sorry to hear that you found the product photos misleading.
We would like to clarify that for each product we always include images that show exactly what is included. The same information is also clearly detailed in the product description, along with the relevant measurements.
In your specific case, since you purchased the ceiling rose kit, the cable is not included and is not mentioned in the listing. If it had been included, the description would have specified the color code, the type (2x0.75mm or 3x0.75mm), and the length.
We understand your concern and, for this reason, our team has already provided you with a return label. Your refund will be processed shortly.
Please do not hesitate to contact us if you need any further assistance.
Kind regards,
Creative Cables Team
Great company
Great company, very responsible and with excellent service. It’s a pleasure to work with such professionals. Highly recommended.
March 4, 2026
Unprompted review
Reply from Creative Cables
Dear Miriam,
thank you very much for your kind words and positive feedback. We are truly pleased to hear that you had a great experience with our company and appreciated our service.
It is always a pleasure to work with customers like you, and your recommendation means a lot to us.
We look forward to assisting you again in the future.
Kind regards.
Reply from Creative Cables
Dear Georgios,
Thank you very much for your review!
We’re delighted to hear that the product met your expectations and that everything was as described. It’s always a pleasure to know our customers are satisfied and had a smooth experience.
If you ever need any assistance or have questions about future projects, we’re always here to help.
Kind regards,
Creative-Cables
Buying things online can be tricky when…
Buying things online can be tricky when it is something complex like electrical components. Creative Cables has excellent customer service and have really got their systems in place to make the whole process seamless. We had one small problem which was fixed in no time, and with terrific support. Can’t praise them enough.
February 20, 2026
Unprompted review
Reply from Creative Cables
Hi Max,
Thank you so much for your thoughtful review! We are very happy to hear about the postive experience you've had with us and our customer support.
We look forward to helping you again in the future.
Best regards,
Creative-Cables
Creative cables have such a fantastic…
Creative cables have such a fantastic range of contemporary products at very affordable prices. The delivery is fast and their after sales is great. As an architect I’m impressed and that’s saying something since I deal with fixture and fitting suppliers daily
January 26, 2026
Unprompted review
Reply from Creative Cables
Dear Claire,
Thank you very much for your review!
We truly appreciate your feedback and we’re glad you value both our product range and pricing, and that your experience with delivery and after-sales support met your expectations.
Thank you again for your trust and support. We look forward to assisting you with future projects!
Best regards,
Creative-Cables
Great products and amazing customer service
Great products and amazing customer service.
I was already familiar with their products, so I felt very confident with my recent purchase.
This time, there were delivery issues due to UPS, but Creative Cables’ customer service was impeccable in both tone and action. They personally chased the courier, kept me well informed throughout the process, and promptly sent replacement items at no cost. What could have been a stressful situation was completely hassle-free.
January 20, 2026
Unprompted review
Reply from Creative Cables
Dear Silvia,
Thank you so much for your kind words! We’re happy to hear that you were satisfied with both our products and customer service. We always aim to make any delivery hiccups as smooth as possible, so it’s wonderful to know we could turn a potentially stressful situation into a hassle-free experience.
We really appreciate your trust and recommendation!
Kind regards,
Creative-Cables
Reply from Creative Cables
Dear James,
Thank you so much for your continued trust in us! We’re thrilled to hear that you’re happy with the quality, style, and value of our products. Your support means a lot, and we look forward to helping with many more orders in the future.
Kind regards,
Creative-Cables
excellent company and product....
This is an exceptional company to deal with.... highly recommend.
December 12, 2025
Unprompted review
Reply from Creative Cables
Dear Ted,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our company and products. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Creative-Cables
Good quality products delivered quickly.
October 7, 2025
Reply from Creative Cables
Hello Aref,
Thank you very much for your feedback! We’re glad to hear that you’re happy with the quality of our products and the fast delivery. Your support is greatly appreciated!
Kind regards,
Creative-Cables
One day after I registrered a few…
One day after I registrered a few missing items with the delivery, my new parcel with these items were on its way from Creative cable.
Thanks to support staff Silvia Soldano who send my items straight away - Thanks for this excellent service. Jesper
October 10, 2025
Reply from Creative Cables
Dear Jesper,
Thank you so much for your kind words, Jesper! We’re delighted to hear that your missing items arrived quickly and that we were able to assist you. We really appreciate your feedback and are happy you’re satisfied with our service.
Kind regards,
Creative-Cables
Not for the first time!
October 2, 2025
Outstanding gap-filler portfolio
Outstanding gap-filler portfolio, straightforward webshop, smooth administration and delivery.
October 1, 2025
Reply from Creative Cables
Dear Gergely,
Thank you for your kind words! We’re delighted to hear that you found our webshop easy to use and that the administration and delivery went smoothly. We really appreciate your feedback and support!
Kind regards,
Creative-Cables
This is just a piece of metal
This is just a piece of metal. No wireconnection inside!
September 29, 2025
Reply from Creative Cables
Hello Per,
Thank you for taking the time to leave a review.
We are sorry to hear that the product did not meet your expectations. If you believe there is an issue with your order or if something is missing, we kindly invite you to contact our customer service team via the “Contact Us” section on our website. This will allow us to review your order details and provide you with the appropriate assistance.
Our team will be happy to help clarify the product specifications or resolve any potential problem.
Kind regards,
Creative Cables Customer Support
Fast delivery and great quality of the…
Fast delivery and great quality of the bulb. It gives a lovely warm glow. Thanks
September 26, 2025
Reply from Creative Cables
Hi Michaela,
Thank you for your lovely feedback! We’re thrilled to hear that you’re enjoying the warm glow of your bulb and that everything arrived quickly. We really appreciate your support!
Kind regards,
Creative-Cables
Great after service support
Great after service support. I have flagged an incongruency in the displaying of a product claim which leaded to a false rappresentation of the product I bought. This was handled rapidly and in a very pleasant way. I am more than impressed by the company values and attitude! Thanks
September 24, 2025
Reply from Creative Cables
Dear Eleonora,
Thank you so much for your kind words! We’re delighted to hear that our team could quickly and pleasantly resolve the issue, and that our company values and approach left a positive impression. We truly appreciate your support!
Warm regards,
Creative-Cables
Reply from Creative Cables
Dear Yana,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the quality and look of our products. Your support means a lot to us!
Kind regards,
Creative-Cables
Reply from Creative Cables
Hi Emilie,
Thank you for your order and for sharing your feedback. We’re very sorry to hear that not everything you purchased arrived in the parcel. We’re already in contact with you to resolve the matter, and of course you will receive everything you ordered.
If you ever need further assistance, please don’t hesitate to reach us via the contact information on our website.
Best regards,
Creative-Cables Support
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