Creative Pet Alliance (UK) Ltd. Reviews 125

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had ordered wrong size, returned with no hassle. Correct size received, well made, works as designed. Much better than other aggressive looking ones. Using only when necessary to control exce... See more

Rated 5 out of 5 stars

I love the training collar and backpack by ceasar milan. Both great quality and effective. The collar can slide around a little but it's a small matter.when used properly for training its effective, I... See more

Rated 5 out of 5 stars

The iEnergy products are fantastic quality. The dog saddle bags are very adjustable and pockets expand as well as having various pockets. The zips look to be heavy duty. I also bought the waste pouch... See more

Rated 5 out of 5 stars

I ordered 2 collars from creative pet alliance. The package was shipped very quickly from Germany but ended up taking a bit of time in all of the postal transfer stations in the USA. I contacted CPA... See more

4.1

Great

TrustScore 4 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Purchased two dog harnesses

Purchased two dog harnesses. Didn't work as advertised. They did authorize the return. I followed their instructions as requested. Sending picture of harnesses and packaging to show there wasn't any damage. Was sent a return label. I repackaged with the label they supplied and sent back. After several months of emails back and forth, me asking if they had received and them saying no. I finally gave up in trying to get my refund. I've watched Caesar for years and never would of figured that someone identified with him would rip you off. Do not buy from this company.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

We were super surprised with how fast…

We were super surprised with how fast the order was processed and then shipped. Thank you for the quality promised!
We are very happy with the way the ienergy dog pack fits on Tasha. At 4 months she's happy to carry a load and it's a great way to help burn energy.

April 11, 2025
Rated 5 out of 5 stars

Great products and customer service

Very happy with the Cesar Milan products that we purchased. We purchased through a platform who’s tracking system didn’t work and the customer service representatives at Creative Pet Alliance we’re happy to address our query (live in Canada).
Very happy overall.

March 23, 2025
Rated 5 out of 5 stars

The training leash is nice and the…

The training leash is nice and the price is good too. The only problem was not being able to track my package. It said waiting to ship for 2 weeks, then I received it and had to go on the site to mark that I received it.

February 24, 2025
Rated 1 out of 5 stars

Order wrong twice now

I just received my second order and the size is still wrong. First time I ordered a medium and got a large, second time I ordered a medium and got a small. I wont be ordering again, dont want to waste my time and money. Bad service.

February 1, 2025
Rated 2 out of 5 stars

Uncomfortable grip

I am a huge fan of Cesar Millan so I ordered the training leash. Maybe it's just me but the material is uncomfortable against my fingers, I was hoping for something that wouldn't chafe. Also I assumed the large leash would be ok for dogs over 65 pounds but it wasn't clear from the listing. When I emailed I was told there is no return policy, so I guess I'll just wear gloves.

February 10, 2025
Rated 1 out of 5 stars

Unable to make a return

Customer service was wonderful, however, I was unable to return my product and obtain a refund. Now I wish I would have made my purchase on Amazon.

January 18, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look