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Credit Acceptance for Dealers Reviews 

612
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, describing them as helpful, knowledgeable, and readily available. The service is frequently highlighted for its efficiency and ease of use, with many appreciating the streamlined processes and quick funding. Reviewers also value the company's commitment to helping grow their business and providing a positive overall experience. However, some customers also noted challenges with the approval process, finding it difficult to get customers approved or facing high payments and limited financing options, sometimes requiring specific service contracts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease and speed of processes like... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and availability... See more

User experience

Customers had positive experiences with user experience, consistently praising the ease of use and... See more

Payment

Customers consistently note ambiguous experiences with payment, with many praising the fast approval and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Credit Acceptance has taken my dealership to the next level. Mostly, by being able to approve more clients than any other bank. Also, because of the level of ease it is to upload stips and get respons... See more

Rated 5 out of 5 stars

Credit Acceptance has allowed me to take BHPH to a higher level. There are some things I see coming that I’m in disagreement with… The ability for customers to use CA portal and get approved is not... See more

Rated 5 out of 5 stars

The regional rep and VP are awesome! They're very in tune with our dealership and inventory. They are very constructive on helping grow our business. They're definitely an asset to your company. A... See more

Rated 5 out of 5 stars

Great company to do business with top to bottom. Great people who are there to help. No bank does a better job utilizing their own data to create better products and policies than Credit Acceptance.


Company details

  1. Non-Bank Financial Service

Written by the company

At Credit Acceptance, we believe in driving possibility for everyone. We were founded by a dealer for dealers, and our mission is to help independent and franchise dealers say yes to every customer. We do that by providing financing solutions that allow dealers to sell more vehicles, regardless of a customer’s credit history. As a leading subprime indirect auto financer, we empower dealers to offer financing to credit-challenged customers while expanding their business opportunities. We understand the challenges dealerships face in securing subprime auto financing, which is why we offer one of the best financing options for independent car dealerships. With fast approvals in 30 seconds or less, same-day funding, and full-spectrum financing options, we make it easier for dealers to secure financing for all types of customers while improving cash flow and operations. Our program helps dealers attract more subprime auto customers, generate repeat and referral business, and strengthen their bottom line. We also report to all three major credit bureaus, giving customers a chance to improve their credit while driving dealership success. Join the Credit Acceptance network today and unlock more financing opportunities for your dealership!


Contact info

Promotion box for Credit Acceptance for Dealers

Say "Yes" to Every Customer

We offer programs to help you aprove every customer!

4.6

Excellent

TrustScore 4.5 out of 5

612 reviews

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4.6

All reviews

(612)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our CAC rep is the best one we have …

Our CAC rep is the best one we have readily avilble takes every call fixes whatever my problem is i think besides the program wich is very user friendly that the speed and attention we recieve from the rep is what makes the company fantastic

April 28, 2026
Rated 5 out of 5 stars

Real honest dealer experience

Caps is a very easy tool to use for a particular range of vehicles and a particular customer base. I love the option to be able to pick and choose our numbers based on customer ability to pay. Wish we could get more deals through Credit Acceptance.

April 26, 2026
Rated 4 out of 5 stars

CAPS program is extremely easy to use

CAPS program is extremely easy to use, verifications are quick and funding is fast. Great option for less than perfect credit all the way down to deep subprime. However also can be utilized for good credit customers with multiple open auto / DTI issues / and several other situations.

April 14, 2026

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