I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more
Company replied
Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more
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If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more
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Company details
- #5 of 6 best companies in Credit Counseling Service
About Credit Canada
Written by the company
For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.
Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.
Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.
Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.
Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.
Contact info
90 Sheppard Ave East, Suite 304, M2N3A1, Toronto, Canada
- 18002672272
- info@creditcanada.com
- creditcanada.com
4.9
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and supportive
Honestly the service was amazing and really made me feel like I can do this even when it’s been so hard!
January 22, 2025
Reply from Credit Canada
Hi Allan, thank you for taking the time to provide a review. We are pleased that you had an amazing experience with your counsellor.
Kelly was extremely helpful!
I called in for some guidance and general information and Kelly was so gracious with her time. She was knowledgeable, empathetic, and considerate.
I am grateful for the conversation and couldn't recommend her enough.
Thank you Kelly!
January 22, 2025
Reply from Credit Canada
Hi Allan, thank you for the review. We are pleased to hear that you had a great client experience with Kelly and that she was helpful.
I requested an appointment online The…
I requested an appointment online The night before and I received a call the next day. The conversation i had with Randolph was 100% in a very polite and professional manner. He explained everything in great details. After my conversation with him, I feel more relief.
January 16, 2025
Unprompted review
Reply from Credit Canada
Hi Jeff, thanks for the review. We are pleased to hear that your session with Randolph went well and that he was able to provide you relief during your conversations. Credit Canada
I want to express my gratitude to Cathy…
I want to express my gratitude to Cathy Plowman for her excellent credit counselling. She took the time to thoroughly explain the details of my budget plan, making it clear and easy to understand. Her guidance has given me a better understanding of my finances and how to manage them effectively. Thank you, Cathy, for your patience and professionalism—it was a great help!
January 10, 2025
Reply from Credit Canada
Hi Naveen, we are so pleased to hear how impactful your counselling appointment with Cathy was for you. Thanks for the beautiful review. Credit Canada
Far exceeded expectations! and FREE!
I spoke with Randolph completely out of the blue. I thought about finding help to review, understand and fix my credit rating that had been steadily decreasing and I didn't know why. I reached out to Credit Canada because ChatGPT had them listed as a top resource. Randolph called me less than 24 hours later and spent almost an hour and a half on the phone with me explaining the company, how they're funded by banks etc, and then walking me through every page of my 100+ page credit report. I thoroughly enjoyed the call and I walked away feeling so much better. Thank you Randolph and Credit Canada!
January 8, 2025
Unprompted review
Reply from Credit Canada
Hi Thomas, we are so pleased to hear how impactful your conversation with Randolph was. Having someone review their credit report is very common and it does provide a lot of clarity to know how to move forward and improve. Overall, we are happy that you gave us a call and that we were able to help make you feel better. Credit Canada
Saj is great
Saj is great. I can tell that Saj is a very busy individual, but even calls at the end of his day, Saj still maintains his great customer service skills and professionalism.
I appreciate his help and service.
January 7, 2025
Reply from Credit Canada
Hi ZZZ, thanks for the nice review about Saj. He is a great counsellor and provides a great client experience. I am pleased you agree. Credit Canada
Reply from Credit Canada
Hi Howard, thank you for the review and we will let Saj know how great he did. Thanks, Credit Canada
Easy to talk to
December 18, 2024
Reply from Credit Canada
Hi Mae, thanks for the review. We are pleased to hear that your counsellor was easy to talk to. Take Care, Credit Canada
Fast quick response.easy to talk to
Fast quick response.easy to talk to. Answered my questions in an easy way to understand
January 7, 2025
Reply from Credit Canada
Hi Derek, thanks for the review. We are pleased to hear that the counsellor who spoke to you was quick to get back to you, easy to talk to, and answered all your questions in an easy way for you to understand. Credit Canada
My experience was great they help me…
My experience was great they help me see that there is solution to my debt and took a lot of stress away the person I talked to was understanding and so helpful I would recommend them to anyone who is struggling with debt
January 2, 2025
Reply from Credit Canada
Hi Jocelyn, we are so pleased to hear that your appointment with your counsellor went well. Providing solutions on how to handle your debt, and reducing stress is what we do best. Take care, and thanks for the review. Credit Canada
Reply from Credit Canada
Hi Japheth, thanks for the review. Credit Canada
Excellent!! Very helpful!! :)
Excellent service, very knowledgeable and informative; Eager to help with understanding the process, and to provide additional resources as a learning aid. Motivates and gives confidence to work towards having better financial habits, and taking the best steps to living the debt-free life!
December 27, 2024
Reply from Credit Canada
Hi Josh, thank you for the nice review. Our Certified Counsellor's are all very knowledgeable and provide resources for all who need them. We are happy to hear that you feel confident moving forward. Credit Canada.
It was a very informative conversation
It was a very informative conversation. Cathy was very nice to talk too and very helpful.
December 21, 2024
Reply from Credit Canada
Hi Sarah, we are pleased to hear that your conversation with Cathy was informative and helpful. Happy Holidays, Credit Canada
Reply from Credit Canada
Hi Ron, thanks for your 5 star review. We are pleased your time spent with us was informative. Credit Canada
Reply from Credit Canada
Hi Johan, thank you for the review. We are pleased to hear that you had a great expereince with Saj. Credit Canada
Great Service
Saj - Excellent Service! he was so patient, and answered my questions and his information was clear and understanding.
December 11, 2024
Reply from Credit Canada
Hi Elias, we are pleased to hear that you had an excellent experience with your counsellor and that he was patient, clear, and understanding. Thanks for the review, Credit Canada
Saj Khimji
Saj Khimji Was very clear with suggesting different options, professional and helpful.
December 6, 2024
Reply from Credit Canada
Hi Lisa, thank you for the review. It is nice to hear that people are receiving clear and professional guidance on their options. Credit Canada
Wonderful experience
Wonderful experience! Saj was so understanding and genuine! I would recommend him to anyone going through struggles as he eased the stress ten fold!! Thank you Saj,
December 5, 2024
Reply from Credit Canada
Hi Dustin, thank you for taking the time to provide your feedback. Having a wonderful experience and hearing that your stress was eased is why we are in business. Take care, Credit Canada
That you can get help
The lady was very helpful and i didn’t feel bad about talking about money and it made my experience a lot better
December 3, 2024
Reply from Credit Canada
Hi Valerie, we are pleased to hear that your experience with Cathy was helpful. Thanks for the review, Credit Canada
Excellent
Excellent all the agent that I talk are very nice talk clearly and patiently talk to me
November 20, 2024
Reply from Credit Canada
Hi Maritess, we are pleased that your experience with our agents have been great. Thanks, Credit Canada
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