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Credit Canada Reviews 204

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and extensive knowledge, making them feel heard and understood. Many highlight the exceptional customer service, noting that interactions were compassionate, non-judgmental, and provided clear, detailed answers to their questions. The service offered is frequently described as excellent, with people appreciating the guidance and support received, which helped them feel relieved and hopeful about their financial situations. Reviewers also found it easy to contact the company, often receiving prompt assistance and feeling comfortable discussing their concerns. However, some people mentioned that they couldn't receive help due to residency restrictions, while a few others reported poor communication and a lack of follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the compassionate and... See more

Service

People report positive experiences with the service, expressing gratitude for the help received when facing... See more

Customer communications

Reviewers highlight positive aspects of contact, with many feeling relieved and less stressed after making a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more

Company replied

Rated 5 out of 5 stars

Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more

Company replied

Rated 5 out of 5 stars

If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more

Company replied


Company details

  1. #5 of 6 best companies in Credit Counseling Service

About Credit Canada

Written by the company

For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.

Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.

Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.

Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.

Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.

Speak to a Credit Counsellor Now

Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service

Your Employee Saj went over and above to help me , he was a true example of a great employee i would recommend your company to anyone based on the experience I had with them

November 26, 2024
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Reply from Credit Canada

Hi Timothy, thanks for such a nice review about Saj and the services that he provided. Credit Canada appreciates positive feedback and the experiences our clients are having. Thanks, Credit Canada

Rated 5 out of 5 stars

My credit counselor Saj was amazing !

After not having a great initial start with one councilor I called in and got a hold of another one named saj and he really took the time to listen and help me and my husband out !
He gave his best advice, tips and tricks at these tough times we are having.

We can not be more grateful for the help and getting a start on getting our life back on track !

I very recommend !

November 18, 2024
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Reply from Credit Canada

Hello, we're sorry to hear your first experience was not up to our standards. I assure you we will look into this. We're so glad you were open to reaching out again and that Saj was able to assist with getting you back to life! Thank you for the recommendation!

Rated 5 out of 5 stars

Light At The End Of The Tunnel

I had a wonderful experience chatting with Craig at Credit Canada about consolidating my debt, along with a couple other topics. I didn’t know what to expect, but I knew I needed help and Craig was very informative and a pleasure to talk to. I felt comfortable talking with him about a topic I am usually scared to talk about. He helped me see the light at the end of what felt like a very long dark tunnel. I’m excited to be working with them and plan on using some of their other services as well. Highly recommend!

November 13, 2024
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Reply from Credit Canada

Hi Victoria, we are so grateful that you took the time to share your experience with us. Having someone easy to talk to regarding hard topics, like money is important, and we are pleased Craig made it that way for you. Thanks again, Credit Canada

Rated 5 out of 5 stars

Solid advise & showed me options…

Saj gave me solid advise & showed me options I was not aware of. He was patient, kind & respectful, which is not always the case when dealing w/ money matters. Truly an excellent experience & much better than I was anticipating! Thanks so very much Saj!!

November 5, 2024
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Reply from Credit Canada

Thank you for such a great review about Saj and our services. We realize it is not easy to talk about money matters, but appreciate your trust in Credit Canada.

Rated 5 out of 5 stars

Very helpful

Very helpful. Loved working with them

November 9, 2024
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Reply from Credit Canada

Hi Nana, thank you for the review. We appreciate it. Credit Canada

Rated 5 out of 5 stars

Professional and friendly

Cathy was professional, patient and understanding. She laid out my options clearly and explained everything well.

October 31, 2024
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Reply from Credit Canada

Hi EM, thank you for such a nice review regarding Cathy and our services. We appreciate it. Credit Canada

Rated 5 out of 5 stars

Awesome

It’s was an awesome great service didn’t take long thank you very much

November 4, 2024
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Reply from Credit Canada

Hi Mike, thanks for the review and the opportunity to help you. Credit Canada

Rated 5 out of 5 stars

Easy and time saving in the busy world

Easy and time saving in the busy world

October 31, 2024
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Reply from Credit Canada

Hi Viknesh, thanks for the review. We are pleased our services were easy and time-saving for you. Take care, Credit Canada

Rated 5 out of 5 stars

The gentleman was very understanding &…

The gentleman was very understanding & made it easier for me to do this. He gave me other options that didn’t fit my criteria but I appreciate his help.

October 30, 2024
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Reply from Credit Canada

Hi Carole, thanks for the honest review. Not all of our clients feel what we offer is best for them. However, at least you felt the counsellor was understanding to your decision. Credit Canada

Rated 5 out of 5 stars

Saj was awesome

Saj was awesome ! Perfect customer service!

October 30, 2024
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Reply from Credit Canada

Hi John, thanks for the 5 star review and comment regarding your experience with Credit Canada. We appreciate it! Credit Canada

Rated 5 out of 5 stars

I felt less stressed after talking to Credit Canada

I was really worried about my credit score not going up and thought I was doing something wrong. Randolph took the time to look at my information and explain in detail how the credit works and the different options I had. He took a weight of my shoulders. He was really knowledgeable, friendly and profesional. I highly recommend Credit Canada. Thank you so much.

October 30, 2024
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Reply from Credit Canada

Hi Charlee, thank you for such a nice review. It is normal to feel the way you did, you are not alone. Take care, Credit Canada

Rated 5 out of 5 stars

Great Help!

Saj was very helpful with all my needs. 10/10 would recommend.

October 23, 2024
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Reply from Credit Canada

We're so happy to hear Saj was able to help you out. Thanks for recommending us!

Rated 5 out of 5 stars

Great customer service

Great customer service. Very knowlaheable representative and great communications. Answered all my questions and the program recommenced is perfect.

October 29, 2024
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Reply from Credit Canada

Thanks for the kind words, we're thrilled to hear we provided the program you needed.

Rated 5 out of 5 stars

I really appreciate all the help that…

I really appreciate all the help that Kelly gave me. She was kind, understanding, and incredibly helpful. I recommend that if people are going to use an agency, they use this one

October 28, 2024
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Reply from Credit Canada

Hi Philip, we're so glad to hear that Kelly was able to help. Thank you for the recommendation!

Rated 5 out of 5 stars

The agent was very helpful

The agent was very helpful, understanding and knowledgeable. Made an uncomfortable conversation very comfortable.

October 16, 2024
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Reply from Credit Canada

Hi Jean, we are pleased to hear your counsellor made an uncomfortable conversation very comfortable. Thanks, Credit Canada

Rated 5 out of 5 stars

I reached out to Credit Canada

I reached out to Credit Canada, for assistance. Their professionalism, the respect and courtesy they provided was beyond exceptional. My counsellor was open, responsive and very patient and most of all nonjudgmental of my situation. I recommend Credit Canada to anyone who could benefit from their services

October 23, 2024
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Reply from Credit Canada

Hi Nicole, thank you for such a beautiful review. We are pleased to hear that your appointment with your counsellor went beyond exceptional. Credit Canada

Rated 5 out of 5 stars

Thank you Saj

Saj was kind & informative - I was nervous to inquire about the debt I have but he made the experience actually pleasant.

I was at ease speaking about a topic I normally try to avoid so that was so refreshing, I feel so much better having come up with a solution for the debt and steps to build my credit and relationship with money.

Thank you Saj.

October 20, 2024
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Reply from Credit Canada

Hi Robyn, we appreciate your beautiful review. It is nice to hear how kind and informative Saj was during your appointment and how helpful it was. Credit Canada

Rated 5 out of 5 stars

Very happy!

Explained everything clearly and answered all my questions. Was extremely helpful!

October 18, 2024
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Reply from Credit Canada

Hi Meghan, thank you for the review. We are pleased to hear that your counselling appointment was extremely helpful. Credit Canada

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