Creditsafe USA Reviews 607

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpfulness of the staff, who are noted for their professional and patient approach. The service provided is frequently described as high quality and efficient, making processes much easier for users. Reviewers also highlight the platform's ease of use and navigation, appreciating its many features and the clarity of its reports. However, some people mentioned that the information provided, while generally helpful, was not always accurate. Additionally, a few customers expressed dissatisfaction with abrupt communication and difficulty in scheduling calls with their representatives.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support, professionalism,... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the platform's ease of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting excellent customer service and helpful... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and intuitive navigation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more


Company details

  1. Asset Manager Service
  2. Financial Consultant

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(607)

108 reviews in the last 12 months

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Rated 2 out of 5 stars

Problems from the very beginning

Problems from the very beginning. Order confirmation had incorrect contract dates and needed to be revised. Communication was lacking in response time. Process workflows are unclear and need more explinations. Invoice correction requested sevral times with no response. At this point I'm not sure if the change over from previous credit provider was worth it. Patience is running thin.

October 21, 2025
Creditsafe USA logo

Reply from Creditsafe USA

Hi Ron, we were very sorry to hear you had issues getting set up, I believe your Account Manager has now been in touch to resolve these?

Rated 4 out of 5 stars

Credit Safe helps to take calculated risks

Choosing Credit Safe will help mitigate risks and take informed business decisions. It covers range of data sets, which helps our AR team to set terms with new and existing customers. We like its comprehensive report on the business and principals.

October 14, 2025
Rated 5 out of 5 stars

Gabriel was patient with us and…

Gabriel was patient with us and answered all our questions. I appreciated his professional approach and how he allowed us the time to review the platform and get some example reports. This platform will make our financial prequalification process so much easier!

September 22, 2025

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