Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more
Used Graham at Credit Safe for the last few years and he always makes the renewal super easy. He always brings me up to date with all the new services available and ensures we are getting the best va... See more
Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.
Company details
Written by the company
As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.
Contact info
Ty Meridian, Malthouse Avenue, Pontprennau, CF23 8BA, Cardiff, United Kingdom
- 02920 886 500
- help@creditsafeuk.com
- creditsafe.com/gb/en.html
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RENEWAL
Dealing with Lisa was so easy she was so understanding of bearing with me while waiting for a renewal decision to be made .
September 24, 2026
Great and patient customer service
September 21, 2026
Business Support
Offered a support tool within the credit control strategy of my business in recent years
September 29, 2026
Sam Amery was a delight to deal with
Sam Amery was a delight to deal with. He provided a wealth of helpful information and really wanted to assist with a credit issue.
I recommend Creditsafe for Companies needing credit score advice
September 29, 2026
Unprompted review
This service has been crying out for an…
This service has been crying out for an App for years and you still haven’t done it. I’ve had logging in issues for years, something an App would easily resolve
September 24, 2026
Allow me to monitor companies
Allow me to monitor companies, search prospects and get up-to-date information.
September 23, 2026
The information we get from Creditsafe…
The information we get from Creditsafe is very good and the spreadsheet subscription is so useful. This would have been a five star rating if it wasn't for the appalling lack of contact when emailing our relationship manager. Fortunately, we do not have the need to send queries or raise an issue very much, but when we have, there has been no reply. Still waiting for a reply to my email sent nearly two months ago.
September 23, 2026
Really useful platform.
Such an easy, helpful service. Use on a daily basis and the staff are all friendly and imformative.
September 22, 2026
The call with Andrew
September 9, 2026
The website is very easy to use
The website is very easy to use, is almost always up to date and effective for our services needed.
September 23, 2026
It has been very helpful for me to get…
It has been very helpful for me to get some fairly current information about possible new customers .
September 22, 2026
Good all round experience
We worked with Aaron Davies at Creditsafe, and the entire process from start to finish was seamless and stress-free. There was no hard sell; every meeting was focused, informative, and provided exactly the information we needed to make an informed decision.
A key benefit for us was Creditsafe's API capability. We were looking to integrate credit checking directly into our CRM and customer onboarding process, and Creditsafe enabled us to do exactly that. The integration has helped streamline our workflow and improve the efficiency of our customer onboarding process.
Another valuable aspect of the service is the training Creditsafe provides. The training has been extremely useful for our staff, helping them get the most out of the platform and ensuring they are confident using the available tools and data.
Overall, Aaron and the Creditsafe team provided an excellent experience, combining professionalism, expertise, ongoing support, and practical solutions that met our business requirements
September 21, 2026
service and staff
September 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.