Creditsafe  Reviews 3,741

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 443 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, reliability, and user-friendliness of the platform. Reviewers are particularly impressed with the prompt assistance for technical issues and the comprehensive, easy-to-understand information available, which aids in making informed business decisions. However, some customers also noted issues with the sales approach, describing it as high-pressure and driven by internal targets rather than customer needs. A few other people also felt that the product was not suitable for small businesses or that the credit checks were not as detailed as competitors'.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, capable, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, faultless, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, politeness, and... See more

User experience

Users describe positive interactions with user experience, consistently praising the platform's ease of use... See more

Product

People report positive experiences with the product, finding it easy to use and a helpful tool for small... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

We had been with our previous provider for years and the price just kept increasing, I rang Credit Safe and the friendly helpful staff listened to what we needed and quoted on the best package for us.... See more

Rated 5 out of 5 stars

Arfon has been very patient and persistent in contacting me and understanding our business needs. He has carefully explained features he feels would be useful whilst not giving the "hard sell". He i... See more

Rated 5 out of 5 stars

Always helpful and they listen to your requests and try to help wherever they can. So far they have always been quick to assist with technical issues mainly around finger trouble and the products are... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Creditsafe review

I contacted Creditsafe and within one hour they got back to me and I had the report I was after shortly after that. Very efficient and we have decided to sign up with them!

June 3, 2026
Rated 5 out of 5 stars

Business Enabler and Essential - Creditsafe

The people at Creditsafe have made dealing with them a easy and pleasurable, the customer service is polite, simple and effective. Creditsafe is a great tool to have for any business to assess potential customers creditworthiness, mitigating any potential losses and also assessing the general health of competitor businesses.
This is an invaluable tool for my business.

May 29, 2026
Rated 5 out of 5 stars

Excellent service

Renewal terms fully explained. Add-ons offered, but not hard or soft sales. Renewal terms very competitive. Always very pleasant to deal with on the phone. An excellent service.

May 29, 2026
Rated 5 out of 5 stars

Great service

I had a great experience with Creditsafe UK. The service was professional, efficient, and very helpful from start to finish.

A special thank you to Kelsey Williams, who went above and beyond to assist me. Kelsey was friendly, knowledgeable, and made the whole process smooth and stress-free. Excellent customer service and a real credit to the company.

Highly recommend Creditsafe UK!

May 27, 2026
Unprompted review

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