Creditsafe UK Reviews 

3,900
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and account managers are extremely helpful, professional, and quick to resolve queries during onboarding and daily use. People also appreciate the easy-to-use platform, clear explanations, and useful automated updates regarding financial changes and company reports. Some reviewers were not happy with aggressive sales approaches and found certain features unhelpful or poorly suited for smaller business needs. A few people also noted difficulties with data synchronization or system limitations when dealing with information beyond standard registered companies. Users additionally mentioned occasional hurdles regarding password resets and managing specific search filters within the system.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently describing account managers and... See more

Service

People report positive experiences with service, highlighting a seamless process and professional account... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting professional account managers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is very simple to... See more

Product

Consumers find product to be positive, highlighting it as a great tool that is quick and easy to use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Used Graham at Credit Safe for the last few years and he always makes the renewal super easy. He always brings me up to date with all the new services available and ensures we are getting the best va... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.


Company details

  1. Credit Reporting Agency
  2. also in
  3. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,900)

457 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Tool for Due Diligence

My company has been making use of the Creditsafe platform to assist our Due Diligence analysis of UK Companies for almost 10 years.

The account management team are supportive, keep you informed about new product developments and try their best to look after loyal customers.

I would recommend Creditsafe for both the quality of its business intelligence platform and the account management team.

September 22, 2026
Rated 1 out of 5 stars

Some credit agencies are worse than others....

Of all credit agencies, the data is most inaccurate, especially in group structures, by treating active businesses as dormant, by regular errors in calculating basic balance sheet items and by creating numerous duplicate records in the databasae.

September 22, 2026
Creditsafe UK logo

Reply from Creditsafe UK

We’re sorry to hear about your experience. The issues you’ve raised regarding group structures, company status, financial calculations and duplicate records are concerning, and we’d like to investigate the specific examples you’ve encountered.

As your review was submitted following an invitation from us, we’ll use the reference details provided to identify your account and arrange for the relevant team to look into this. We’d appreciate the opportunity to review the affected records and correct any inaccuracies identified.

Rated 4 out of 5 stars

Monitored Companies

It would help if monitored companies could be kept more separate from random enquiries we make. The important ones are easy to miss amongst the mass.

September 22, 2026
Rated 5 out of 5 stars

If we didn't have the facility we…

If we didn't have the facility we wouldn't know about our Customers manage the financial risk of providing credit facilities to both new and existing customers. It also automatically updates me of any major changes in the financial circumstances of companies

September 22, 2026
Rated 1 out of 5 stars

I submitted my company details for a…

I submitted my company details for a free credit check and subsequently received a phone call.
Although I was given the free credit check, the conversation that followed was an extremely unpleasant experience. Instead of simply explaining the results or the services being offered, the representative proceeded to lecture me about how I run my business.

He repeatedly talked over me and, when I tried to ask questions, accused me of arguing with him. When I eventually asked what exactly he wanted from me, I was told that I did not understand how I was running my own business and that it was “no wonder” my company was considered high risk because I was not using their services.
I found the manner of the conversation rude, condescending and completely unprofessional. I had requested a credit check, not an unsolicited lesson on how to run my business.
I was genuinely surprised by the attitude and tone used towards a potential customer. Based on my experience, I certainly would not consider using their paid services.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use system

Very easy to use system. It provides a quick and informative response at a competitive cost. This in turn enables me to manage the financial risk of providing credit facilities to both new and existing customers. It also automatically updates me of any major changes in the financial circumstances of companies that i have previously requested a report on.

September 15, 2026

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