Creditsafe  Reviews 3,757

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, reliability, and user-friendliness of the platform. Reviewers are particularly impressed with the comprehensive tools, the informative nature of the system, and the valuable insights it offers for business operations. However, some customers also noted issues with aggressive sales tactics, feeling pressured into decisions, and a lack of genuine understanding of their needs. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors. Additionally, some reviewers experienced difficulties with customer support, citing unhelpful responses and unavailability of account managers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent,... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Product

Customers had positive experiences with the product, finding it easy to use and valuable for information... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Had recent dealings with Jordan Watkins. Wow! An absolute credit to the company. Was clear concise and explained everything without trying to dazzle us with sales speak. Nothing was too much troub... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service

Our Account Manager Rachel Rowlands is brilliant and the functionality of the service is exactly what we need. Excellent sercie a,l around.

May 21, 2026
Rated 5 out of 5 stars

It took a while for my business model…

It took a while for my business model to align but Credit Safe staff, listened, helped me understand what I needed to achieve the outcome my clients require as they have to provide evidence of low supplychain financial risk for Public Sector contracts.

May 18, 2026
Rated 5 out of 5 stars

We’ve had a very positive experience…

We’ve had a very positive experience with CreditSafe. Our account manager has always been extremely helpful, knowledgeable, and responsive. If there is ever anything he needs to clarify or gather more information on, he will liaise with his wider team and come back to us promptly with the answers we need.
We also appreciate the way additional products and services are introduced to us, informative and relevant, without ever feeling pushy or sales-driven. Overall, the level of customer service and support has been excellent, and we would highly recommend CreditSafe.

May 11, 2026
Rated 5 out of 5 stars

Real people helping businesses

Creditsafe are excellent. Personable and accessible. Oli has always bern responsive and supported every aspect of our business needs. It makes a diffetence to have a real person who takes time to understand how to help. Faultless service and ahead of competitors.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Creditsafe - Prompt Delivery of Ltd Co. Updates

We have used the services of Creditsafe for several years now and have always found the Customer Service very prompt to deal with any issues (which are few and far between).
James Smith, the Strategic Account Director has been especially helpful in resolving any requests for assistance or special projects and was instrumental in assisting us to have information uploaded directly into our own system for instant access to filed accounts numbers.
They are quick to alert us on any changes that have taken place relating to our customers, gleaned from a variety of sources.
I have no hesitation in recommending their service

May 14, 2026
Rated 3 out of 5 stars

Good system but try sell add on not needed.

The system is easy to navigate, the pricing has been difficult for CreditSafe to get right. Kept trying to charge for Add-Ons that we did not want or require - took quite a few emails to resolve.

May 14, 2026
Creditsafe  logo

Reply from Creditsafe

Hello Chris,

Thank you for your feedback. We’re pleased to hear that you found the system easy to navigate, though we’re sorry for the frustration caused around the add-on pricing and the time it took to resolve.

Our Customer Service Manager, Alyn, has reached out to you directly to better understand your experience and see if there is anything further we can do to help. We appreciate you bringing this to our attention and value the opportunity to improve.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Very useful tool

We use credit safe for various financial checks on our customers and suppliers. There is a lot of information on the website which enables us to make sound decisions.

May 13, 2026

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