Creditsafe  Reviews 3,759

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, reliability, and user-friendliness of the platform. Reviewers are particularly impressed with the comprehensive tools, the informative nature of the system, and the valuable insights it offers for business operations. However, some customers also noted issues with aggressive sales tactics, feeling pressured into decisions, and a lack of genuine understanding of their needs. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors. Additionally, some reviewers experienced difficulties with customer support, citing unhelpful responses and unavailability of account managers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as excellent,... See more

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Product

Customers had positive experiences with the product, finding it easy to use and valuable for information... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Had recent dealings with Jordan Watkins. Wow! An absolute credit to the company. Was clear concise and explained everything without trying to dazzle us with sales speak. Nothing was too much troub... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great System

We've been a customer of Creditsafe for many years and have just renewed our contract with Jade. It has been a pleasure dealing with her and we look forward to working with Creditsafe going forward.
The system has been stable and continues to deliver enhanced tools our business can utilise when making financial decisions

May 6, 2026
Rated 5 out of 5 stars

my account manager Sandra

my account manager Sandra, was clear concise and very enthusiastic. We are a brand new user, service looks good and we where happy to join and start to use this valuable tool for our business

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Really positive experience

Really positive experience getting an initial review as a SME to using the CreditSafe platform. Sandra Szymanska introduced the opportunity and a tour of the platform Kate Ellis, both very helpful and engaging, made the decision to use platform easy. Thankyou

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have engaged the services of Creditsafe for a few years now and I have to say they are great to work with. Account Management is absolutely spot on - Dale Rosser is such a nice chap and an attentive Account Manager. No hard sell, but more of how can we help you and your business. I would recommend this company to anyone needing these services.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer service

It has been a pleasure working alongside Natali Jones. She provided excellent customer service and was very helpful in accommodating our company's needs.

I look forward to collaborating further in the future as we work to improve our risk department and manage our exposure

April 28, 2026
Rated 3 out of 5 stars

I was sold something while unwell that…

I was sold something while unwell that was nottfitted for my smal business.
There was a problem as the people did nopt tell me that my clients data was npot ghoing to be transferred direct to Companies House.
This has gone on for months since I contacted Creditsafe in December.

April 23, 2026
Rated 5 out of 5 stars

Accounts

Had a welcome phone call to introduce the company before signing up. Great knowledge of how the full platform works and a quick demonstration run through on the first teams call/meeting.

April 20, 2026

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