Creditsafe  Reviews 

3,823
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 457 reviews, reviewers overwhelmingly had a great experience with this company. Clients consistently praise the overall quality of the service and the professional approach of the team. Customers frequently mention that staff members are exceptionally helpful, friendly, and supportive throughout the onboarding process. People also find the digital platform very intuitive, appreciating clear insights provided for daily business operations. However, some customers also noted frustrations regarding aggressive sales tactics and binding long-term contracts that did not suit small business needs. A few reviewers experienced difficulties when trying to reach support agents for timely assistance or to resolve specific account management problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as knowledgeable, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness of the team and... See more

Customer service

Clients share positive opinions on customer service, highlighting consistent support and professional... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the platform is very easy to use and... See more

Product

Consumers find product experiences to be exceptionally positive, praising the quality, usefulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

I made an initial enquiry with Samuel Amery with regards to their products and was blown away by the professionalism and service. The products are also excellent but the first impression given by Sa... See more

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.


Company details

  1. Credit Reporting Agency
  2. Credit Bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,823)

451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a great experience with Jordan

I have had a great experience with Jordan at Credit Safe. He is always professional, friendly, and approachable, making every interaction straightforward. What really stands out is that there is never any pressure selling—Jordan takes the time to understand your needs and provides honest, helpful advice.

He is also always available at the end of the phone whenever support or guidance is needed, which gives real confidence and peace of mind. I would highly recommend Jordan to anyone looking for excellent customer service and a knowledgeable, trustworthy contact at Credit Safe.

June 17, 2026
Rated 5 out of 5 stars

Magda

Very pleasant deal with and very informative and attentive, guided through every step of the way

May 26, 2026
Rated 5 out of 5 stars

Creditsafe listens then provides…

Creditsafe listens then provides solutions that work. Very consistent, personal, professional, and friendly customer service. The scope of services and functionality of the platform is very useful.

June 15, 2026
Rated 5 out of 5 stars

Customer Service easy to contact

Customer Service is excellent and Louis, our CRM Account Manager has been above and beyond helpful.
As a CRA it provides all the info and tools I need.
What's not to like?

June 15, 2026
Rated 1 out of 5 stars

Poor service/ dont pay upfront…

We not only paid for this years subscription but we were given an opportunity to pay for next years subscription at this years price if we paid now. Which we did and have the receipt for. We then were kicked out of the system. We have been put back and have had an email saying that they will send us an invoice to join the system. We are not happy

June 11, 2026
Creditsafe  logo

Reply from Creditsafe

Hi Dawn,

Thank you for your feedback. We apologise for the inconvenience caused by the temporary interruption to your account access.

As soon as we became aware of the issue, we investigated, your account was reinstated and we can confirm that your subscription remains active. We understand the confusion caused by the communication you received and appreciate your patience while this was resolved.

If you have any further questions or concerns, please contact our Customer Support team on 02920 886500 or email help@creditsafeuk.com and we'll be happy to help.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Great site and service

Our Company has used Credit Safe for several years. Our account manager Graham is great and always happy to help get better use out of the site where we can. He's very helpful and patient in clarifying any part of the service we need to understand. Credit Safe clearly offers a wide range of aspects to their service and finding ways to help Companies make more efficiencies to this in their business' as well as easily functional for a range of capabilities with systems.

June 9, 2026

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