Creditsafe USA Reviews 607

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpfulness of the staff, who are noted for their professional and patient approach. The service provided is frequently described as high quality and efficient, making processes much easier for users. Reviewers also highlight the platform's ease of use and navigation, appreciating its many features and the clarity of its reports. However, some people mentioned that the information provided, while generally helpful, was not always accurate. Additionally, a few customers expressed dissatisfaction with abrupt communication and difficulty in scheduling calls with their representatives.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support, professionalism,... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the platform's ease of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting excellent customer service and helpful... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and intuitive navigation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more


Company details

  1. Asset Manager Service
  2. Financial Consultant

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(607)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New customer

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was handled quickly and efficiently. We look forward to using Creditsafe this coming year.

January 6, 2026
Rated 5 out of 5 stars

Execptional Service

Appreciated all of the time Dallas Chanclor spent with us explaining our service level and then tailoring the agreement to fit our needs. Exceptional service!

December 15, 2025
Rated 5 out of 5 stars

We would like to highlight the…

We would like to highlight the outstanding personalized attention provided by our Account Manager, Bonnie Ball. She has consistently demonstrated remarkable promptness and professionalism in responding to our requests and queries, ensuring that our needs are met with efficiency and care. Bonnie’s dedication, reliability, and proactive support have been instrumental in our decision to renew our Creditsafe account.

December 13, 2025
Rated 5 out of 5 stars

Jason Shattah has been excellent to…

Jason Shattah has been excellent to work with. He took the time to understand our planned use case, provided clear explanations, and ensured we had everything needed to move forward confidently. His responsiveness and professionalism have made the early stages of this process exceptionally smooth. Based on our interactions so far, Creditsafe is setting a strong foundation for a successful partnership.

December 9, 2025
Rated 5 out of 5 stars

Importing all our accounts in the…

Importing all our accounts in the creditsafe website & being able to categories the high & moderate risk accounts is a helpful tool.
Also love the low 19.5 % collection fee

Great job!
I am renewing my terms with Credit safe

December 1, 2025
Rated 5 out of 5 stars

Best Company To Work With

Jason and Sean were the best to work with!! Answered very quickly the many questions I kept asking and provided plenty of examples to know we couldn't live without the reports. They didn't give up until we were all happy. LOL

December 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look