Creditsafe USA Reviews 602

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpfulness of the staff, noting their quick responses and professional approach. Many appreciate the personalized attention and the ease of getting the information they need, making the overall user experience seamless and intuitive. The service provided is often described as efficient, easy to use, and highly beneficial for tasks like credit checks and setting terms with customers. However, some people mentioned issues with customer service, experiencing abrupt communication or difficulty in scheduling phone calls with representatives.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting their professionalism, responsiveness,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Service

Users describe positive interactions with service, highlighting helpful and excellent customer support.... See more

Response time

Reviewers consistently mention positive feedback about response time, highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more


Company details

  1. Asset Manager Service
  2. Financial Consultant

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

602 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

International Clients

I was looking for a method to check on International clients and when I gave the rep a couple of our international clients, he was able to pullup their information. The overall expense of the platform was also reasonable.

February 26, 2025
Rated 5 out of 5 stars

The customer service that we have…

The customer service that we have received has been terrific. The notifications received have saved us money by alerting us quickly to changes in statuses. The web design is very functional and easy to use.

February 26, 2025
Rated 4 out of 5 stars

Jason Shattah is a Gem!

I haven't gotten a chance to use the product yet or to know the features of creditsafe, but if the rest of the user process is as pleasurable as the sales calls, then I know I will be recommending the service to others. Jason Shattah was a delight to work with. He was very knowledgeable, friendly and seems to be a great asset to your team. He is diligent and determined. He is very easy to talk to and isn't pushy like most sales people.

February 19, 2025
Rated 5 out of 5 stars

Confident credit decisions

Creditsafe has been pivotal in helping our company process credit applications quickly. We can make an informed decision when extending credit to our customers and feel confident with the credit limits we set.

February 7, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look