Crep Protect Reviews 315

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in protecting and cleaning sneakers. Many highlight the exceptional customer service, describing it as responsive, helpful, and efficient in resolving issues and answering queries. The overall ordering process is also frequently commended for its smoothness and speed. However, some customers experienced issues with product quality, reporting items that were defective or ineffective, such as dry pens or watery cleaning solutions. A few people also encountered problems with their orders, including missing items or significant delays in delivery and communication from customer service regarding these issues.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality and effectiveness... See more

Quality

Customers had positive experiences with quality, often praising the high quality of products like Crep... See more

Customer service

Consumers find customer service to be a source of satisfaction. Many reviewers highlight the exceptional and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Response time

Users describe positive interactions with response times. Many customers report quick responses to emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more

Company replied

Rated 5 out of 5 stars

I have ordered 2 sneaker care collection sets and 1 insole. 1 care set came with defects and insole had some problems too. I have contacted customer support and they solved it super quickly, they w... See more

Company replied

Rated 5 out of 5 stars

Yoooo.... I've been collecting sneakers since before Jordan retros were retros and I already know Crep water and stain repellent is A1! What I really wanted to check out were the crease protectors AND... See more

Company replied

Rated 5 out of 5 stars

It really is an excellent product, of very high quality. I received a faulty item; customer service refunded me, but couldn’t send me a new one as the product was out of stock. However, after several... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Top Service Support.

Fast, kind and professional responses. Sneakers store boxes are cool. Good quality.

September 5, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback DT

Rated 5 out of 5 stars

Would recommend to anyone

Awesome product, Ive used sneaker guards for years (and the folded sock method before guards existed) to keep my sneaks crease-free but CREPS are by far the most comfortable and best priced option I've found.

August 1, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Eric

Rated 1 out of 5 stars

Absolutely horrible stuff the liquid…

Absolutely horrible stuff the liquid cleaning solution should NEVER be used on white mesh shoes as it WILL stain them and spread the dirt rather than cleaning it, the foam is okay although it does NOT do what is advertised. Don’t expect any products from this company to clean shoes completely the products are only good for cleaning very very minor marks. Would recommend buying ANY other shoe cleaning product over this as it is a quick cash grab nothing more

September 10, 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Hi Aidan

We have not heard back from you. Please respond at your convenience, eager to resolve this issue.

Best Regards


Hi Aidan

We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.

We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.

When emailing please put in the subject heading, cleaning solution Trust Pilot review

We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.

Kind regards,
CrepProtect Support Team

Rated 5 out of 5 stars

I ordered 2 of their products but was…

I ordered 2 of their products but was unfortunately sent a different item by accident, sent an email to them and received a reply same day for them to send the item I originally ordered! Brilliant service 👍🏻

September 10, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback

Rated 5 out of 5 stars

Good service

The helpt me in the best way and the product arrivert very Quick 10 out 10

September 8, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Leen

Rated 1 out of 5 stars

Faulty produce followed by poor customer service

Got the product was faulty, filled out a form to complain you responded agreed to send a new one and never have. Not going to chase you over £15 but shame you can’t give good service. I understand you may get the odd fault just can’t understand poor service

August 3, 2025
Unprompted review
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Reply from Crep Protect

Hi Joe

Our customer service team emailed you on the 5th Sept 2025. Please respond at your convenience, eager to resolve this issue.

Best Regards

Hi Joe

We are just following up, our customer service team emailed you last week. Please respond at your convenience, eager to resolve this issue.

Best Regards

Hi Joe

We are committed to delivering exceptional quality in our customer service, it's concerning to learn that your recent experience did not reflect our usual standards.

We would like to make this right for you. Please contact customer services via our website. Our manager will speak with you at your convenience, to work on a solution that suits your needs.

Your satisfaction is our top priority, and we value your continued support.

Kind regards,

Rated 5 out of 5 stars

Great range of products

Great products, bring trainers up like new again prolonging the life of them.

Additionally, I'm astounded at the level of customer service that I have received. I discovered a slight defect with my Internet order so I used the contact form on the website to address my concerns. The response was extremely rapid and the resolution was better and more generous than I had imagined so I was super chuffed with this.

The turnaround for placing my order and even my replacement goods was extremely rapid too so I cannot fault crep protect in any way whatsoever weather purchasing direct or from JD sports.

Thank you :)

September 2, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback

Rated 5 out of 5 stars

Crep protect anttending is fantastic

Crep Protect team is absolutely phenomenal in any way
They are great attending your issues and they quickly create very nice solutions.
To sum up, i'd recommend ordering crep protect even if you are not a sneaker head, just to test one product because the quality is brutal!

August 26, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Aleix

Rated 5 out of 5 stars

Excellent costumer service and very…

Excellent costumer service and very professional staff regarding shipping and product related small issue. Fast and to-the-point answers.

August 25, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Daniel

Rated 5 out of 5 stars

Manufacturing Fault

I sent an email over the weekend regarding 2 faulty crates, i received a response within hours and a replacement order was processed swiftly and will be shipped out to me today. Excellent customer service as always, we have 35+ of these crates ( who doesn't have a sneaker obsession right? Haha) and only a handful have had faults but the issues have always been rectified swiftly.

August 24, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Emma

Rated 5 out of 5 stars

Sent an email regarding a faulty…

Sent an email regarding a faulty product I had purchased and got a very fast and efficient response and will now be receiving a replacement for my item within a couple days, very good and straightforward service and handled the issue very well
Thanks 🙂

August 23, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Aurora

Rated 5 out of 5 stars

Best product around…

Best product around to protect your footwear. Fast delivery. Wouldn’t use anything else

August 23, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Vikki

Rated 5 out of 5 stars

Brought directly from Crep Protect and…

Brought directly from Crep Protect and it does the job. Used the spray on a couple of my trainers and it’s worked really well so far — water and dirt just slide off. Didn’t affect the material or colour either.

It was easy to apply, delivery was quick, and everything came well packaged. Early days, but I’m impressed. Would definitely recommend if you want to keep your creps clean.

August 15, 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Aissatou.

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