Crep Protect Reviews 315

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in protecting and cleaning sneakers. Many highlight the exceptional customer service, describing it as responsive, helpful, and efficient in resolving issues and answering queries. The overall ordering process is also frequently commended for its smoothness and speed. However, some customers experienced issues with product quality, reporting items that were defective or ineffective, such as dry pens or watery cleaning solutions. A few people also encountered problems with their orders, including missing items or significant delays in delivery and communication from customer service regarding these issues.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality and effectiveness... See more

Quality

Customers had positive experiences with quality, often praising the high quality of products like Crep... See more

Customer service

Consumers find customer service to be a source of satisfaction. Many reviewers highlight the exceptional and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Response time

Users describe positive interactions with response times. Many customers report quick responses to emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more

Company replied

Rated 5 out of 5 stars

I have ordered 2 sneaker care collection sets and 1 insole. 1 care set came with defects and insole had some problems too. I have contacted customer support and they solved it super quickly, they w... See more

Company replied

Rated 5 out of 5 stars

Yoooo.... I've been collecting sneakers since before Jordan retros were retros and I already know Crep water and stain repellent is A1! What I really wanted to check out were the crease protectors AND... See more

Company replied

Rated 5 out of 5 stars

It really is an excellent product, of very high quality. I received a faulty item; customer service refunded me, but couldn’t send me a new one as the product was out of stock. However, after several... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

315 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service fantastic!

I cannot rate the product because I cancelled my order but the service was 10/10.
I ordered the wrong product, emailed the day after I ordered before the item was dispatched and they email back very promptly cancelled my order and refunded straight away.
Extremely good customer service!

December 1, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Ashlee

Rated 5 out of 5 stars

What an amazing product

What an amazing product. Complete game changer for cleaning trainers 👏🏼

November 10, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Lorna

Rated 5 out of 5 stars

Fantastic Product, outstanding customer service!!

Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product sent out! Couldn't believe how fast the support was there, if only all businesses could take thay much time and pride in customers. Fantastic product, outstanding customer service!!! Thank you.

November 11, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Sarah

Rated 5 out of 5 stars

Crep Protect keeps my sneakers looking…

Crep Protect keeps my sneakers looking fresh and clean. I have used it on Jordan 1s, Dunk SBs, and leather boots. Water and stains roll off instead of soaking in. I tried other products before, and none protected as well or lasted as long. Application is fast, dries quick, and the finish does not change the look of the shoe. I will keep buying this product.

October 28, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Carlos

Rated 4 out of 5 stars

Crep protect spray reapply often

The Crep protect spray works really well but has to be re applied a lot like every 7 days

October 27, 2025
Unprompted review
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Reply from Crep Protect

Hi Sofia

Thanks for your feedback. The potency of the spray can vary depending on material composition of the shoe, frequency of wear and environmental conditions worn in. I will ensure your experience is relayed back to our R&D team.

Kind Regards

Rated 5 out of 5 stars

Seriously the best shopping experience ever!!!!

I made a purchase from them for the first time online because their products are everywhere so I usually shop in-store (especially when sneaker shopping) but was surprised to see when I was going to check out that once you surpass a certain amount you get free gifts so that was already a great incentive to keep adding! My order was big enough that I was able to get the DJ Khaled box for free!!!! so happy about that not to mention all the products that I ordered. I’m gonna have a little section for them in my sneaker area because these products are top-notch!!!!! The best for all sneaker care, protection, and upkeeping!!! They are even selling heavy duty impact soles for sneakers that are top-notch!!!!! on top of that I had a 15% coupon that I wasn’t able to add on and the Customer Service responded so quickly told me not to worry about it. They will refund me the 15% and they kept to their word and did it super fast that I was so impressed at how fast the customer service was !!!!!! I will definitely do business with a company like this.!!!! They take care of their customers and their customers sneakers!!!!!

October 22, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Nat

Rated 3 out of 5 stars

The spray was very nice however the dj…

The spray was very nice however the dj khaled bundle was dusty the openings were ripped and the screws also super loose

September 28, 2025
Unprompted review
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Reply from Crep Protect

Hi ΙΩΑΝΝΑ

We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.

We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.

When emailing please put in the subject heading, DJ K set Trust Pilot review

We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.

Kind regards,
CrepProtect Support Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Fast response and they make up for any problems or issues caused very quickly!

October 15, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Cole

Rated 5 out of 5 stars

I have ordered 2 sneaker care…

I have ordered 2 sneaker care collection sets and 1 insole.
1 care set came with defects and insole had some problems too. I have contacted customer support and they solved it super quickly, they will send me 1 care set and new insole too. Very satisfied.

P.S. If I wont update this review - it means everything came without any defects or issues.

October 9, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Pavlo

Rated 5 out of 5 stars

I have rocked VANS my whole life

I have rocked VANS my whole life, knowing I need to get a new pair every 3 months, since I have been turned on to Crep protect, I get a year out of very pair, fantastic product and fantastic team, had a problem with my last perch going to the wrong address and the Crep team made it right, no questions asked. Appreciate the professionalism.. PDX

October 7, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Rickey

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. I’ve been using crow for years and never had to speak to customer service but when I needed too this time they were fantastic on resolving my issue. Would highly recommend

October 7, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Gareth

Rated 5 out of 5 stars

Excellent Customer Care!

I have made several orders with Crep Protect, all of which have been fulfilled quickly and arrived equally as fast. On this occasion, I had cause to contact their customer service as a discount code that I had wouldn’t apply, despite the cart having non-excluded items. I reached out to their customer support team and they handled it quickly and efficiently - it was a refreshing change to deal with a customer service department that actually handles issues expediently!

October 3, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Gary

Rated 5 out of 5 stars

Yoooo... Crease protectors that actually work!!

Yoooo.... I've been collecting sneakers since before Jordan retros were retros and I already know Crep water and stain repellent is A1! What I really wanted to check out were the crease protectors AND OH MAN! These things actually work like none before them and are super comfortable! Crep where it's at for all your sneaker needs!

September 13, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Joshua

Rated 3 out of 5 stars

The customer service and support are…

The customer service and support are impeccable, as for the items and their purpose, honestly, they are a little weak, I've tried other brands and they were worse, only with the original Shoedoc, I was surprised, but it has to be imported to Europe and it's expensive, so I tried Crep, but the results were poorer, maybe if the sneakers are new and if you put the protector on, maybe the cleaning afterwards will be better.

September 17, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback Hugo. I will relay this back to our R&D team.

Rated 5 out of 5 stars

Great Deal

Great Deal! Great Choice!

August 27, 2025
Unprompted review
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Reply from Crep Protect

Appreciate the feedback.

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