Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered 2 sneaker care collection sets and 1 insole. 1 care set came with defects and insole had some problems too. I have contacted customer support and they solved it super quickly, they w... See more
Company replied
Yoooo.... I've been collecting sneakers since before Jordan retros were retros and I already know Crep water and stain repellent is A1! What I really wanted to check out were the crease protectors AND... See more
Company replied
It really is an excellent product, of very high quality. I received a faulty item; customer service refunded me, but couldn’t send me a new one as the product was out of stock. However, after several... See more
Company replied
Company details
Written by the company
https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect
Contact info
Unit 2 Western Avenue Business Park, W3 0BZ, London, United States
- info@crepprotect.com
- crepprotect.com
4.5
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Buying some items during the Black Friday 1+1 offer was a great opportunity. Unfortunately, in the shipment they forgot to include the +1 item from the promotion — a product worth €40. As soon as I sent them an email and informed them, they immediately apologized and offered either a refund or to send the missing product, which they did the very next day. Mistakes are human and mix-ups can always happen. However, I am very happy that this is a company that resolves its mistakes so easily and quickly. Thank you very much for everything.
December 5, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Fotis
I don’t receive my product and I…
I don’t receive my product and I already sent emails about this problem,
January 17, 2026
Unprompted review
Reply from Crep Protect
Hi Gino
Thank you for getting in touch. We’re glad to have resolved the matter for you. The courier is currently investigating whether the parcel was taken from outside your property, and we’ll continue to keep you informed of any updates.
Kind regards
Hi Gino
Our customer service team have checked and cannot find any emails sent to us from you.
Please contact us via our website and we will get this looked into and resolved immediately
Kind Regards
MOISTURED DJ KHALED PACK
Once I opened the DJ KHALED pack the cleaning solution was spread all-over the box and when I tried to get a refund for that, writing to their support email, no one answered. Nowadays I haven't received any answer yet.
Terrible experience and this was also a Christmas gift!!!!! Imagine the reaction.
December 15, 2025
Unprompted review
Reply from Crep Protect
Hi Michele
We have still not heard form you, despite our numerous requests.
Your replacement parcel was shipped on the 17.01.26 via Fed Ex, tracking number, 887964904812
Regards
We are still awaiting your response.
Kindly contact us
To confirm we emailed you via this address michele.sarcina@protiviti.it
Hi Michelle,
Thank you for bringing this to our attention. We’re sorry to hear about your experience.
We responded within two hours of your initial message and followed up by shipping a replacement DJ K set at no cost, along with providing the tracking details. This was sent via email, so we kindly ask that you also check your spam or junk folder in case it was filtered there.
If you no longer require a replacement, we’re more than happy to arrange the return of the damaged item and issue a full refund instead — just let us know how you’d like to proceed.
We are currently investigating why the original parcel arrived damaged, as this is not the standard we aim to provide.
Our apologies again for the inconvenience, and we appreciate your patience while we resolve this.
Best Regards
Great products and effective cleaning…
Great products and effective cleaning were needed.
December 20, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Dimitris
i love it
I love their customer service! They went above and beyond to help me out. Maximum satisfaction with the products. Highly recomended.
January 1, 2026
Unprompted review
Reply from Crep Protect
Appreciate the feedback Robin.
Quality and fast delivery
The product was as expected, at a great price and they delivered really fast. Thanks.
December 6, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback
Brilliant products and super fast…
Brilliant products and super fast delivery
So happy with the products and now need to buy more
Love cleaning my trainers with this stuff
December 2, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Lee
Excellent service
Excellent service, prompt despatch and fast delivery. Top notch and the products speak for themselves - highly recommended!
December 4, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback AJI
Repeat customer
Repeat customer here. Great products that help keep the family's kicks in top shape.
December 15, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Deryl
The liquid has ruined a very expensive…
The liquid has ruined a very expensive swathe shoes that I took to the wedding, and there was a bit of mud due to the weather. We try to use the liquid from the towel to wipe off and it's left Staines instead of cleaning at which I have pictures for.
December 21, 2025
Unprompted review
Reply from Crep Protect
Hi Liakot,
We are following up as we have not yet received your response.
Based on the information provided, it appears that the product may not have been applied according to the instructions. That said, we would be happy to review this with you and provide any clarification needed.
Please contact us at your convenience so we can discuss the matter and work toward a suitable resolution.
Kind regards
Hi Liakot
We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.
We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.
When emailing please put in the subject heading, cleaning solution Trust Pilot review
We apologise for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand.
5 star service
5 star service. Products are amazing as well for your sneaks, and does what it says in the tin. 🙌 cleans and maintains them #happymum💃
December 23, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Julie
Great customer service!
Great customer service!
After emailing them with the problem I encountered, they responded quickly and offered a great solution. Normally, I am hesitant to get in contact by email, but this was fantastic!
December 17, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Aalt
Magnific customer service and products
Their customer service and product quality are top-notch, and if there's a problem, they find a solution as quickly as possible and you can reach a very amicable agreement.
December 14, 2025
Unprompted review
Reply from Crep Protect
Thanks for your feedback Aleix
A☆ customer service
Crep protect customer service is excellent, i emailed them with a problem i had and had a reply within the hour. Problem was sorted straight away, I haven't used tho products yet but I'm sure they will be great too.
Would definitely recommend.
December 11, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Fiona
From start to finish their customer…
From start to finish their customer service is 100%
I cannot fault this company one bit
Will definitely be ordering again
December 10, 2025
Unprompted review
Reply from Crep Protect
Thanks for your feedback Caroline
Absolute banging products
Absolute banging products , bring up my trainers like new
December 9, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Alex
Amazing customer service
I made a silly mistake with my order so reached out to their customer service team. My experience could not have been better! My initial email was answered very quickly & they really did go above and beyond to resolve the mistake I made. Cannot fault the team at all and I know my teenage sons are going to love their gift sets.
Thank you again to the staff who helped me, you’ve been wonderful
December 4, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Jilly
Damaged product
I had a damaged product and after I send them a picture of it, they shipped me a new product with no extra cost.
Thank you very much!
December 3, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Loko
Excellent customer service
Excellent customer service!
They replied incredibly fast : around 30 minutes, even though it was already 8 PM.
The issue was handled quickly and resolved shortly after.
Really impressed with the level of support.
Highly recommended!
December 1, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Aleski
Fast support and helpful
Very fast response and they are helpful and they cooperative and professional
December 1, 2025
Unprompted review
Reply from Crep Protect
Appreciate the feedback Ali
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