Crep Protect Reviews 315

Great customer service and if anything comes in damaged they will replace

Waste of money dosnt work at all trainers dont look any different after using it

Absolutely love crep, always use their products on mine and the families trainers, would highly recommend

Easy website to use great products and fast delivery

It's ok didn't get what I wanted removed but it shines them up nice.

I find crept protects products to be really good. Great customer service and definitely keeps trainers looking fresher for longer.

Excellent customer service.
Very helpful good service.

Customer service team got back to me very quickly. Very good team, we need more people like them

Fully satisfied with the experience…. From products to delivery time everything was excellent !!

Very helpful costumer service

Perfect and quick customer service. I’d have rather changed my shipping address directly through their website instead of via email though.

Good customer service that went the extra mile when I had an issue with damaged crates. Impressed a resolution was provided on Friday night.

Had a problem with 3 broken crep crates but after I notified customer service they replaced all the boxes

The items I purchased were amazing they freshened my kix and made it easier to clean

I had an issue wit the lateness of delivery but I contacted customer support and they sorted the issue made sure it was on way and gave me some money off my order.

I ordered the DJ Khaled x Crep Protect set directly from Crep Protect and paid for delivery. The product is marketed as display worthy, so I didn’t expect any issues on arrival. Unfortunately, the main box arrived damaged, with one corner badly crushed.

I contacted customer support and was initially offered only a 10% refund, which felt inadequate given that the product wasn’t in the condition advertised. Only after pushing back was I offered a replacement, which required returning the damaged set.

I sent the return the next day using their label, and Royal Mail confirmed it was delivered on 20th January. After that, nothing happened until I chased for an update, at which point I was told the replacement would finally be shipped in a few days. This was disappointing, especially after paying for delivery.

By this stage, the whole process had already taken far longer than it should have. I eventually requested a refund instead, which was processed quickly once I pushed for it. Crep Protect explained the delays were due to staff sickness, but given how fast things moved only after I escalated the issue, it’s hard not to feel that the situation could have been handled much better from the start.

I actually like Crep Protect’s products, which makes this more disappointing. But the amount of time and effort it took to resolve what should have been a straightforward issue has really damaged my confidence in the brand.

Update 27/01 - After posting this review, Crep Protect got in touch with me directly to apologise for how everything played out. I do appreciate them calling and trying to make things right. They offered to send a set free of charge and a discount voucher as a way of making it right.

I’m glad they stepped in and resolved it properly in the end. That said, it still felt like things only really moved once I pushed, which was the frustrating part of the whole experience.

I’ve updated my rating to reflect the outcome, but I’ve left the original review up because it reflects what the process was actually like.