I didn’t like the results of my relative finder. I don’t recognize anyone on the list of extended family. I thought I would find connections with closer relatives. Also, I sent messages to all of my 6... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your cost of more information is very limiting for senior citizens. It’s expensive to get old and our legacies are valuable! “Every time an old person dies, a library is lost.” More is lost than his... See more
Company replied
My title referred to my research for a good company for my DNA research . CRI Genetics was in the top 3, if not number 1! They kept me informed as the process went along , and sent me links to educate... See more
Company replied
They nickel and dime you for most reports. They don't let you download your DNA file Both paternal grandparents (LaClair and Bellon) are from France, and nothing in reports shows a French backgrou... See more
Company replied
Company details
Written by the company
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contact info
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, United States
- support@crigenetics.com
- crigenetics.com
3.1
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very detailed reports and interesting…
Very detailed reports and interesting facts regarding ancestry and health.
August 10, 2025
Unprompted review
Reply from CRI Genetics
HI Ernest! Thank you so much for your wonderful message! We’re truly honored to be part of this meaningful journey with you. It brings us great joy to know that your experience with CRI has been positive and that your DNA results provided interesting facts about your heritage and health.
Your kind words inspire our team to continue delivering the best service possible. We're grateful for the trust you've placed in us—and we will continue to deliver you results that can give you more insights through your DNA. Thank you for being a valued part of the CRI family!
It was slow and inaccurate
This was a very slow process and the results were incorrect . As a scientist i understand genomics, however there were some gross mistakes, specially regarding my heritage.
August 1, 2025
Unprompted review
Reply from CRI Genetics
Hi Betina! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Here at CRI Genetics, we always assure that all reports have high accuracy and are based on the samples that you sent back. Our ancestry reports are focused on showing your ancestry's DNA origin rather than genealogy where your known ancestors or family lived or from. Our main priority is your complete satisfaction, and we want to turn this experience around for you. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can further discuss your reports. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Don't have time to waste on crossword…
Don't have time to waste on crossword puzzles. Not that challenging, if I did want to do it. Give me the simple facts and allow me to read/use them.
August 9, 2025
Unprompted review
Reply from CRI Genetics
Hi! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing that can be especially when you were hoping for more detailed insights about your ancestry.
At CRI Genetics, we aim to provide accurate and meaningful reports based on your DNA, but we recognize that not every report may meet every individual's specific expectation. Our ancestry reports are focused on showing your ancestry's DNA origin. That said, your feedback is extremely helpful, and we’ll be sure to share your concerns with our product development team as we work to improve both clarity and value for our users. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
CRI Genetics is a great company to deal…
CRI Genetics is a great company to deal with in so many ways. They value your privacy, have great reports and knowing my genetic background has helped me to better understand who I really am.
August 9, 2025
Unprompted review
Reply from CRI Genetics
Hi Loreen! We are so glad to hear about your positive feedback, and we are glad to hear that the results gave you a better understanding of your ancestry! It’s always our goal to provide clear answers and make sure you feel supported every step of the way. Your kind feedback truly means a lot to us.
If you have any more questions or need further clarification on anything, please don’t hesitate to reach out — we’re always happy to help.
I initially signed up wanting relative…
I initially signed up wanting relative finder. I added a $100 package recently because they added relative finder which they didn't have when I initially signed up. I was informed that I hadn't been given a relative finder access even though they showed it on my homepage as a "hook' and hadn't signed the "consent" to allow access. I actually had allowed consent before they even had it. SOOOO, long story short. I added a second "consent" and wasted $100 for another year of finding out that my pee smells funny to me when I ear asparagus (something I already know but have no need to pay for). It's all interesting and I like my maternal haplogroup stuff but they are very tricky about what you get when they offer their "deals". CRI isn't the only DNA company that does this....they ALL do!
July 17, 2025
Unprompted review
Reply from CRI Genetics
Hi Trish! Thank you for sharing your experience with us. We are truly sorry to hear about the confusion and frustration regarding your Relative Finder access and the additional package you purchased. I understand how disappointing it must feel to pay for something with the expectation of gaining a specific feature, only to find that access wasn’t set up as you believed it would be.
We never want our customers to feel misled, and I appreciate you pointing out the challenges you faced with the consent process and feature availability. And also recognize that this isn’t the experience you were hoping for when you upgraded your package.
We'd like to review your account personally to see how we can make this right and ensure you’re getting the features you expected. If you could confirm your order details, just reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I loved the quick responses to my…
I loved the quick responses to my questions. Also, the explanation was very informative
August 8, 2025
Unprompted review
Reply from CRI Genetics
I’m so glad to hear that you found our responses quick and the explanation informative! It’s always our goal to provide clear answers and make sure you feel supported every step of the way. Your kind feedback truly means a lot to us.
If you have any more questions or need further clarification on anything, please don’t hesitate to reach out — we’re always happy to help.
To say the results were shocking would…
To say the results were shocking would be an understatement. I loved the results but was stunned into bewilderment for weeks. Now looking for family in 1800’s who came from Japan and Peru. How could my family never heard of them?
July 23, 2025
Unprompted review
Reply from CRI Genetics
Thank you for sharing your experience! It’s wonderful to hear that you loved your results.
If you’d like, please contact us so we can review your results with you. We’re always happy to help you uncover more about your unique family history.
Disappointed at First, But accepted my DNA
The review a received from my DNA had me a little disappointed at first. I had been told by my great aunt Mary that we are Sicilian, not Italian. As well as my dad's cousins. And I find out through DNA analysis that I am 40% Tuscany Italian.
But, on the plus side, I find out that I am also Armenian as well as having DNA from various parts of Latin America. That was a happy surprise. And this company's broke my DNA down further to find out my DNA comes from all over.
And I was pleasantly surprised about the various people in the past that I share with the same DNA.
July 28, 2025
Unprompted review
Reply from CRI Genetics
Thank you so much for sharing your experience! It’s completely understandable to feel a bit surprised or even disappointed when DNA results don’t exactly match family stories—those personal histories are so meaningful. The good news is that DNA can reveal unexpected connections and ancestries which makes the journey even more fascinating.
It’s great to hear you appreciated the detailed breakdown and the insights about shared ancestry with others. Every piece of the puzzle adds to the story of who we are, and sometimes the surprises make it all the more special.
Professional, thorough and prompt
Seems a very professional and thorough service, and the turnaround time was fine. Masses of information provided, although quite a lot of that could be described as somewhat trivial. A bit more 'hard' medical analysis would have been welcomed. Perhaps if I pay for additional reports I'll reach a five-star experience?
July 14, 2025
Unprompted review
Reply from CRI Genetics
Thank you so much for your feedback—we really appreciate you taking the time to share your thoughts.
We’d like to apologize, as unfortunately, we don’t currently offer medical DNA testing. We understand that deeper, medically focused insights can be very important, and it's something we hope to offer in the future.
In the meantime, we’d be happy to add your account to our mailing list so you’ll be among the first to know when that service becomes available.
I liked that as soon as I ordered the…
I liked that as soon as I ordered the original kit that covere That is why I was disappointedd my Mtdna I was receiving emails on the progress rather than just left hanging wondering what was going on.That is why I was disappointed when I ordered the Ydna Kit as I heard nothing. I sent an email and your company responded but I still am confused as the only thing I got for the second payment for the Ydna was a haplogroup and everything stayed the same. It has me wondering why am I paying the same fee and getting only a Y haplogroup designation. That brins me to the question of are the recent and deep dive results covering both my Ydna and my Mtdna ?
August 4, 2025
Unprompted review
Reply from CRI Genetics
Thank you so much for reaching out and sharing your experience—we truly value your feedback, and we completely understand your concerns.
We’re glad to hear you appreciated the progress updates during your original kit journey, and we’re sorry that your experience with the Y-DNA kit didn’t feel as complete. Your satisfaction is very important to us, and we’d love to help clear up any confusion.
We’d be happy to review your account in more detail to ensure you’ve received everything you’re entitled to.
Please feel free to email us at support@crigenetics.com, chat with us through our website, or call us at 1-800-571-9216. We’re here to assist and make sure you get the full value of your experience with us.
Clan Adams
Thank you very much for helping me find my family and finding out where I hail from in the family tree much appreciated for reals! 😁
August 4, 2025
Unprompted review
Reply from CRI Genetics
You're so welcome! It truly means a lot to hear that our work helped you reconnect with your roots and family. We're honored to be part of your DNA journey—and we're so glad it made a meaningful difference for you.
Disappointed with overall service
When I received the DNA test kit it was not logged in by the shipping department which was an issue when I tried to register the kit for the first time. Have also paid full price for all reports which are yet incomplete after 90 days.
July 28, 2025
Unprompted review
Reply from CRI Genetics
Thank you for reaching out and sharing your concerns. We’re sorry for the inconvenience you’ve experienced.
Please send us an email, start a chat, or give us a call so we can assist you directly and check which reports may be missing from your account.
Always learning something new!
I love how CRI is always interesting, even when a trait or article doesn't really involve me or my interests. I am often surprised at some of the information and how they relate to me or people I know.
July 27, 2025
Unprompted review
Reply from CRI Genetics
Hi! Thank you so much for your wonderful message! We’re truly honored to be part of this meaningful journey with you. It brings us great joy to know that your experience with CRI has been positive and that they relate to your heritage.
Your kind words inspire our team to continue delivering the best service possible. We're grateful for the trust you've placed in us—and we will continue to deliver you results that can give you more insights through your DNA. Thank you for being a valued part of the CRI family! 🙏
Deceitful practices
I've contacted customer support several times regarding my all access subscription as it doesn't show new reports and says I have to buy the credit. It takes 3 days to unlock on its own. The customer service reports that it has to do with the day that I purchased the all access. This is a deceitful practice.
My personal dashboard is not personal to me. One of the first things to click on is wanting me to find my haplo group, but I'm female, therefore irrelevant.
It also does not recognize under the membership that I have already paid for the "all access". It continues to try to sell me the "all access" and "premium all access".
The only amusing part is famous people somewhere in your family line.
This company makes me doubt the family lineage aspect of information...I have no way to check it's accuracy.
July 26, 2025
Unprompted review
Reply from CRI Genetics
Hi Courtney! Thank you for taking the time to share your concerns, and we truly apologize for the frustrating experience you've had. We understand how disappointing this must be, especially when you were expecting full access and a smooth user experience with your All Access subscription.
Please know that your feedback has been heard, and we’re currently reviewing the issue regarding the delay in report unlocking and your dashboard not reflecting your membership correctly. While it’s true that reports often follow a release schedule based on your subscription date, we never intend this to feel misleading or confusing. We’re committed to being transparent and improving that communication.
As for the haplogroup prompt, we understand how that might seem irrelevant for females, but it’s included for customers who upload or test paternal lines as well.
We’ll be escalating this to ensure your membership status is properly recognized and that your All Access benefits are fully unlocked. We’d also be happy to send you a breakdown of what you should currently have access to.
Please allow us the opportunity to make this right for you. Kindly reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Skeptical
No details, easy to say anything if you dont prove with ancestors or family tree.
July 25, 2025
Unprompted review
Reply from CRI Genetics
Hi Diane! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing that can be especially when you were hoping for more detailed insights about your ancestry.
At CRI Genetics, we aim to provide accurate and meaningful reports based on your DNA, but we recognize that not every report may meet every individual's specific expectation. Our ancestry reports are focused on showing your ancestry's DNA origin. That said, your feedback is extremely helpful, and we’ll be sure to share your concerns with our product development team as we work to improve both clarity and value for our users. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
They were very quick on the dna report…
They were very quick on the dna report and the ancestry. Was pleased with some of the health reports and some of the other reports. Didn’t like the fact that I had to spend an additional $59 to get traits and additional reports after I already spent $129.
July 18, 2025
Unprompted review
Reply from CRI Genetics
Hi Christine! Thank you for sharing your feedback! We're glad to hear you were pleased with the speed of your DNA results and found value in the ancestry and some health reports. We understand your concern about the additional cost — and we appreciate your honesty. Your input helps us improve transparency and continue working toward offering even more value in the future. If there's anything else we can do to support your experience, please let us know! You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Learning about myself is amazing.
Learning about myself is amazing.
And I never realized that the experience was going to continue over time. I thought it would be just one report, but the information just continues to come in. It's been a very fun and educational experience for me i'd like to add that the customer service is amazing also, they're very fast to respond and very good at resolving issues
July 14, 2025
Unprompted review
Reply from CRI Genetics
HI Kevin! Thank you so much for your wonderful message! We’re truly honored to be part of this meaningful journey with you. It brings us great joy to know that your experience with CRI has been positive and that your DNA results helped you feel proud of your heritage.
Your kind words inspire our team to continue delivering the best service possible. We're grateful for the trust you've placed in us—and we will continue to deliver you results that can give you more insights through your DNA. Thank you for being a valued part of the CRI family! 🙏
The customer service problem resolution…
The customer service problem resolution is what earns my high marks. Many of the reports are pretty useless or obvious (like freckles or eye color). Some were interesting though.
July 5, 2025
Unprompted review
Reply from CRI Genetics
Hi Beth! Thank you so much for your honest feedback. We're glad to hear our customer service and problem resolution stood out to you. That truly means a lot. We also appreciate your thoughts on the reports. While some traits may seem obvious, they’re included to show how accurately your DNA aligns with known traits. That said, we're always working to expand and improve our offerings to make them more insightful and valuable. Your kind words inspire our team to continue delivering the best service possible. Have a great day!
I received my kit and followed the…
I received my kit and followed the instructions carefully. After a few weeks, I got my results back, which were very limited and disappointing. The information provided was minimal and vague; for example, it stated that I might have blue eyes and most likely don’t have red hair. Overall, I could count the details on one hand, and what I received wasn’t very informative. When it came to the medical information, all I got was “inconclusive.” They offered me a discount for ordering a new kit, but that was the extent of the information given.
I find this company to be unreliable and misleading regarding the information they provide. Save yourself the time and money.
July 16, 2025
Unprompted review
Reply from CRI Genetics
Hello John! Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your results didn’t meet your expectations, and we understand how frustrating that can be—especially when you were looking forward to more comprehensive insights.
Our reports are based on genetic markers and the latest scientific research, but the level of detail can vary from person to person depending on what is present in their DNA. For any “inconclusive” results, this typically means the data wasn’t strong enough to make a confident determination, which we aim to communicate transparently as we have at least 80% accuracy rate for all of our reports.
As to what you have said about the reports being too vague, please know that we value our accuracy over precision, and so the chosen regions/ information allows us to have our 90%+ accuracy rate. But as our algorithm is constantly improving, being able to provide state of the art ethnicity estimates that are not only accurate but highly precise is one of our top priorities.
We truly value your feedback, and we’re continuously working to improve our services and report offerings. If you’re open to it, we’d be happy to review your account and see what more we can do to support you.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Very useful 100
Very useful 100: correct I was told I had german in me and I got the correct results back I loved it o would definitely recommend it
June 12, 2025
Unprompted review
Reply from CRI Genetics
Hi Keagen! Thank you so much for your kind words! We’re thrilled to hear that you’re completely satisfied and found the information helpful and insightful. It means a lot to know that you’re enjoying learning new and getting confirmation about your genetic makeup, it truly is fascinating! We also greatly appreciate you recommending us. Your support and enthusiasm help us continue doing what we love — delivering meaningful and accurate results to customers like you. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.