I didn’t like the results of my relative finder. I don’t recognize anyone on the list of extended family. I thought I would find connections with closer relatives. Also, I sent messages to all of my 6... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your cost of more information is very limiting for senior citizens. It’s expensive to get old and our legacies are valuable! “Every time an old person dies, a library is lost.” More is lost than his... See more
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My title referred to my research for a good company for my DNA research . CRI Genetics was in the top 3, if not number 1! They kept me informed as the process went along , and sent me links to educate... See more
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They nickel and dime you for most reports. They don't let you download your DNA file Both paternal grandparents (LaClair and Bellon) are from France, and nothing in reports shows a French backgrou... See more
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Company details
Written by the company
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contact info
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, United States
- support@crigenetics.com
- crigenetics.com
3.1
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Historic Moment
First of all, The company CRI is very experienced their job and interested in the customers's concern every stages of the process. They have been given responses of my questions quickly by the team.
finally, I can't tell my amazing and surprising feelings when I learned my DNA results. I'm proud of my ancestors.
CRI did a great job!
Thanks a lot CRI 🙏
June 28, 2025
Unprompted review
Reply from CRI Genetics
HI Zubeyde! Thank you so much for your heartfelt message! We’re truly honored to be part of this meaningful journey with you. It brings us great joy to know that your experience with CRI has been positive and that your DNA results helped you feel proud of your heritage.
Your kind words inspire our team to continue delivering the best service possible. We're grateful for the trust you've placed in us—thank you for being a valued part of the CRI family! 🙏
Looked for a test that would help me…
Looked for a test that would help me identify where my mother, grandmother and great grandmother came from. Very disappointed
July 14, 2025
Unprompted review
Reply from CRI Genetics
Hi Mary! Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. Our goal is to provide meaningful insights into your ancestry, and we understand how important it is to connect with your maternal lineage. Your satisfaction is important to us, and we’d appreciate the chance to make things right. Our ancestry test is based on genetics so it actually can trace the origin of where your ancestry's DNA from rather than where they lived which is based on genealogy.
Please feel free to reach out to our support team—we're here to help for us to further discuss your reports. You may reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I was disappointed in results and the reports were not as usful as I expected.
I was looking for traits that relatives carry like cancer, diabetes, other genetic diseases. Where are they? There was really nothing like that. Those results would be helpful. Some of the results were totally wrong and it makes me question the other results. I also thought I was getting all reports not just the ones you chose and then be nickeled and dimed to get them. Overall I was disappointed and would not recommend to anyone. I kind of felt like a horoscope reading more for entertainment not real results that could be useful in the future.
July 13, 2025
Unprompted review
Reply from CRI Genetics
Hi David! Thank you for sharing your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing that can be especially when you were hoping for more detailed health insights.
At CRI Genetics, we aim to provide accurate and meaningful reports based on your DNA, but we recognize that not every report may meet every individual's specific expectation. Our health reports are focused on genetic predispositions and wellness traits, rather than diagnosing diseases, and we understand how that might feel limited if you were looking for more clinical data.
As for the report access, we apologize for any confusion. We offer a selection of reports with your initial package, while others are available through optional upgrades to give customers flexibility. That said, your feedback is extremely helpful, and we’ll be sure to share your concerns with our product development team as we work to improve both clarity and value for our users. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
We’d still love the chance to turn things around for you. If you're open to it, we can review your account and see how we might improve your experience.
Completely satisfied
The customer service is great. I found the information very helpful and insightful. Learning about my genetic mske up is fascinating. I have discussed this with most of my friends and recommend you guys to everyone.
July 11, 2025
Unprompted review
Reply from CRI Genetics
Hi Greg! Thank you so much for your kind words! We’re thrilled to hear that you’re completely satisfied and found the information helpful and insightful. It means a lot to know that you’re enjoying learning about your genetic makeup — it truly is fascinating!
We also greatly appreciate you recommending us to your friends. Your support and enthusiasm help us continue doing what we love — delivering meaningful and accurate results to customers like you.
If there’s anything else we can do for you or if you have any questions in the future, don’t hesitate to reach out. We’re always here to help!
Reports change with time
Reports change with time. 6 months ago my history say I am from one area, now that area that my history is from, is not shown.
Not Accurate info.
Also relative finder is not showing some of my direct family members, who also signed up for that service.
June 30, 2025
Unprompted review
Reply from CRI Genetics
Hello! Thank you for sharing your feedback, and I’m sorry to hear about the confusion and frustration you've experienced with your reports.
Our ancestry reports are periodically updated as our science, reference populations, and algorithms continue to evolve. This means that from time to time, your results may be refined or adjusted to reflect more accurate or updated findings. While we understand this can be surprising, these changes are part of our effort to provide the most precise picture of your genetic ancestry as new data becomes available.
Regarding the Relative Finder, it relies on participation and consent. Even if someone is a close relative, they must have completed their test, opted into relative matching, and used the same service. If they didn’t agree to participate in matching or tested under a different system or company, they may not appear on your list.
We understand how important it is to receive clear and consistent results, and we’d be happy to review your case further to ensure everything is working as it should. Please let us know the names or email addresses of the relatives you're referring to (if available), and we can investigate this for you. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 if you need further assistance. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
I loved learning about my ancestry
I loved learning about my ancestry. It was really point on about my Filipino ancestry, and I wasn't surprised that I had Han Chinese and South Asian ancestry as well, given the ancient history of the Philippines, which was also mentioned in the Philippines description. In conclusion, CRI Genetics nailed it for me!
January 8, 2025
Unprompted review
Reply from CRI Genetics
Thank you so much for sharing your experience! We’re thrilled to hear that you loved learning about your ancestry and that your results felt accurate and meaningful!
It’s always exciting to see how ancient history and genetics come together, especially in regions like the Philippines, where cultural and ancestral influences are so rich and diverse. We’re glad to hear that the Han Chinese and South Asian ancestry reflected what you already knew or suspected—it’s a great feeling when science affirms your story.
We're honored to have played a part in your journey, and if you ever want help diving deeper into your report or have questions along the way, I’m here for you.
What made it great was the surprise…
What made it great was the surprise lineage that I did not know I had and how scientists have figured out what genes & etc. cause what and so accurately.
July 7, 2025
Unprompted review
Reply from CRI Genetics
HI CL! Thank you so much for your wonderful feedback! We're thrilled to hear that your results revealed a surprising part of your lineage—that's one of the most exciting parts of DNA testing! It's amazing what science can uncover, and we're glad you enjoyed learning how your genes help tell your unique story. We're honored to be a part of your discovery! Have a great day!
I love all the details
I love all the details you offered. And you ALWAYS respond very quickly.
July 3, 2025
Unprompted review
Reply from CRI Genetics
Hi! Thank you for your wonderful review. We’re so glad to hear that you enjoyed your ancestry results and glad that our customer support was able to assist you in a timely manner. Science is truly incredible, and we look forward to sharing more discoveries with you in the future. Have a fantastic day!
Thought provoking analysis.
I found the reports very interesting and thought provoking. I am especially curious about the inclusion of Iberian ancestry as I know quite a lot about my family history and the people in it going back as far as the 15th century in some cases. I am having some difficulty seeing where that ancestry would insert itself. Maybe it has something to do with your data base and then of course every family has secrets.
June 25, 2025
Unprompted review
Reply from CRI Genetics
Hi Sandra! Thank you so much for your wonderful review! It’s wonderful to know that our reports provided valuable information and understand that some information about your ancestry can be surprising. For clarification about your report, please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Fantastic amount of information
Fantastic amount of information, both ancestry and health is amazing.
July 3, 2025
Unprompted review
Reply from CRI Genetics
Hi Ron! Thank you so much for your kind words! We’re thrilled to hear that you found both the ancestry and health information valuable and insightful.
It’s always rewarding to know that our efforts to provide detailed, meaningful reports are making a positive impact.
Thanks again for choosing us—we truly appreciate your trust!
Don’t expect a detailed explanation of…
Don’t expect a detailed explanation of your ancestry like 23andMe, it literally doesn’t tell you anything useful
July 3, 2025
Unprompted review
Reply from CRI Genetics
Thank you for sharing your thoughts! At CRI Genetics, we strive to provide clear and meaningful insights into your ancestry, focusing on research-grade accuracy and comprehensive bio-geographical analysis. We understand that every testing service offers a unique experience, and we’re always working to improve our reports to give our customers valuable information. If you have any specific questions or need help interpreting your results, we're here to assist you!
When you give a deadline and can't…
When you give a deadline and can't fulfill your commitment you should send an email lord know you send enough and say hey we're having problems finding matches on relatives. You suck at it
April 20, 2025
Unprompted review
Reply from CRI Genetics
Thank you for sharing your feedback—we truly understand how important timely communication is, and we apologize if we fell short in keeping you updated.
Regarding the relative matches you’re expecting, there are typically two reasons why you might not be seeing any matches in your report:
1.No Known Relatives in the Database
It’s possible that none of your biological relatives have submitted their samples to our database yet. Without relatives participating, matches won’t appear.
2.Privacy and Consent Settings
Even if relatives are in the system, they may have chosen not to opt in for relative matching or sharing. To respect their privacy, our system won’t show them unless they have given consent.
Please know that as soon as any potential matches become available, you will be notified by email immediately.
My report is clearly inaccurate
My report is clearly inaccurate. There is no way that I am 38.1% German. I regard myself as 100% English knowing that there are probably some other ethnicities in my mix. My cousin reports 42% English and 45% Welsh which makes sense since his mother was Welsh. His father was my mother's brother and shared some familial resemblances.
June 1, 2025
Unprompted review
Reply from CRI Genetics
Thank you for reaching out and sharing your concerns about your report. We understand how important it is to have accurate and meaningful results, especially when it comes to your family history.
DNA ancestry estimates can sometimes show unexpected results because they reflect genetic inheritance from many generations back, which might include ethnicities you weren’t aware of. Even though you identify as 100% English, your DNA can still reveal a mix of regions due to how genes are passed down.
It’s also important to remember that different relatives may inherit different proportions of ancestry, which is why your cousin’s results might differ from yours even with shared family lines.
Please feel free to email, chat, or call us anytime—we’re happy to take a closer look at your results and help explain them!
Reply from CRI Genetics
Hi Albert! Thank you so much for your wonderful review! It’s wonderful to know that our reports provided valuable and surprising information about your ancestry. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Rest assured that we will continue to provide you quality support anytime! Have a great day!
What an amazing surprise!
CRI Genetics confirmed what I had already suspected even though I had no basis for what my intuition was telling me. My roots went in an entirely different direction than I would ever have guessed.
June 28, 2024
Unprompted review
Reply from CRI Genetics
Hi Frances! Thank you so much for your wonderful review! It’s wonderful to know that our reports met your expectations and provided valuable and surprising information about your ancestry. Science truly is amazing, and we’re excited to continue bringing discoveries your way. Rest assured that we will continue to provide you quality support anytime! Have a great day!
In spite of repeated promises that are…
In spite of repeated promises that are ongoing week after week, they still have not been able to produce a relative finder?
June 28, 2025
Unprompted review
Reply from CRI Genetics
Hi James! We are sorry that you are not happy with the experience and understand your frustration for still not having your relative finder reports. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results we need to check the details used when you registered the kit for us to check it. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Love the insight…..
Love the insight on the topics when I get to read them. Find them sometimes funny, insightful, informative and/or interesting. Look forward to reading them when I can. Thanks!
June 27, 2025
Unprompted review
Reply from CRI Genetics
Hi! Thank you so much for your positive feedback! We're glad to hear that the reports were explained to your liking. It means a lot to us, and we're happy to have been part of your DNA journey! Have a great day!
I wanted to know more about my Family
I wanted to know more about my Family. At least you told me I was part Italian. But a Family Tree would have been better.
June 27, 2025
Unprompted review
Reply from CRI Genetics
Thanks for reaching out. We're glad we could help you discover your Italian roots — every detail can be a meaningful step in learning more about your family.
We understand a family tree would’ve added more value, and we totally get how that could make the experience feel more complete. Right now, our focus is mainly on the genetic side — showing your ancestry breakdown and potential DNA matches. A full family tree would require access to historical records, which isn’t part of our current service, but it’s something we’re hoping to explore more in the future.
DNA results can differ from known heritage due to how genetic inheritance works, where random variations in inherited markers may not perfectly match expected family trees. Historical migrations and genetic mixing over generations further contribute to this divergence. To learn more about your Ancestry Breakdown Reports, we recommend that you watch this video: https://youtu.be/LN3ubPFB1vw
If you haven’t already, you might want to check out the Relative Finder feature in your account. It’s designed to help connect you with possible DNA matches, which could be a good start for building your own family tree.
Reply from CRI Genetics
Thank you so much for your feedback! We’re glad to hear that your report arrived on time.
I ordered a DNA test because I was…
I ordered a DNA test because I was adopted years and years and years ago and I wanted to find out if I had any relatives and I never got that information. I would not I would not suggest these people at all. There’s much cheaper things out there you have to keep paying Dave even to get any of the information so what I’m basically saying is they have my DNA they know everything that I paid to learn but yeah I have to pay more money to get it. That’s ridiculous. These people are Terrible don’t ever buy their products.
June 18, 2025
Unprompted review
Reply from CRI Genetics
Thank you for taking the time to share your experience—we truly understand how meaningful it is to search for biological connections, especially after being adopted.
If you're not seeing any matches in your report, there are typically two main reasons:
1. No Known Relatives in the Database Yet
It’s possible that none of your biological relatives have submitted their DNA to our database. Without participating relatives, there simply wouldn’t be any matches to show at this time.
2. Privacy and Consent Settings
Even if potential relatives are in the system, they may have chosen not to opt into the Relative Finder feature. We deeply respect every customer’s privacy, and only show matches when both parties have consented.
We will automatically notify you via email as soon as any potential matches become available, so you won’t miss an opportunity if one arises.
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