Criminal Injuries Helpline Reviews 

208
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 200 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff is incredibly polite, patient, friendly, and very supportive throughout the entire application process, making them feel much more at ease. Consumers consistently appreciate how customer service handles very sensitive personal situations with genuine empathy, ensuring individuals feel truly heard, understood, and respected. However, some customers also noted that claims were unexpectedly rejected after they spent valuable time recounting difficult traumatic events. A few other people also felt that certain staff members lacked emotional care or acted quite cold and dismissive during important phone conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive, empathetic, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are exceptionally... See more

Service

People report high satisfaction with the service, highlighting polite, friendly, and very professional staff... See more

Claim

Reviewers mention positive feedback about claim processing, highlighting successful outcomes and helpful... See more

User experience

Consumers find user experience to be positive, highlighting a fast and easy process. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I called the helpline I was extremely anxious I had not spoken about my ordeal to a stranger before and was apprehensive of what it entailed. The man I spoke to (Youssef Anbar) helped me to feel... See more

Rated 5 out of 5 stars

Youssef Anbar is a soft spoken patient man who is wanting to help restore victims of domestic abuse’s transition back to their new life’s without you feeling judged. As an abuse survivor the level of... See more

Rated 5 out of 5 stars

Criminal injuries helped me by taking control in getting my compensation paid. It has taken nearly two years to get, and if I had to deal with by myself, I think i would of been very stressed. I w... See more

Rated 5 out of 5 stars

After being traumatised by violence for the first time in my life, and being rejected by CICA on my first attempt to gain compensation, this company helped me to achieve it. The process took 3 years a... See more


Company details

  1. Legal Services

Written by the company

We help victims of crime recover criminal Injuries compensation. We specialise in helping victims of Domestic Violence. We've recovered Millions for innocent victims and are here to stand up for your rights. Our team are here to listen and help in any way that we can. Criminal Injuries Helpline is a trading name of Alam Law Limited. A firm of Solicitors regulated by the Solicitors Regulation Authority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(208)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Uzair helped me through my claim which…

Uzair helped me through my claim which I started in January.
I had an offer end of February.
I couldn’t be more grateful for the support with my application and updates along the way.
The fees are high at 35% but I knew this before I signed up.
Thanks again. All the best.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent help to me

Excellent help to me, got back to me straight away no waiting around they’re time is put into you, thank you

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Mr Boujou was kind and patient with his questions, and ensured I was comfortable when talking about something so traumatic.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical but really happy in the end

I was sceptical, but did some research and this is legit. The team call you the next day and ask several questions to where they are able to confirm whether you have a good case or not. You don’t have to answer in too much detail either, which made it stress free. Would recommend

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Mr adnane aid has been an incredible…

Mr adnane aid has been an incredible help on this journey constantly keeping me in the loop and offering me supportive where necessary. Even if you don’t have the outcome you hope for they will help you every step of the way

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

As a survivor it was really comforting…

As a survivor it was really comforting to know that there are organizations able to help without needing to put yourself on the front line.

Dealing with the legal side of things while combating the after effects of abuse feels nearly impossible but this service made it quick and easy to get all the relevant information in order.

I'm still waiting on my results but it feels good to be seen .

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Was very respectful

Was very respectful, understanding and extremely helpful. He explained how it would all work and if it was successful what would happen next.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

It was an easy experience and very…

It was an easy experience and very helpful I spoke to someone called Nabeela and they were very understanding of the circumstances and gave me a lot of advice on the process and helped me through the questions with patience and understanding

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve never heard of anything like this…

I’ve never heard of anything like this before until I came across it on social media thought I’d give it a shot and so far have been told I’m entitled to a lot which given everything would be so helpful in future for costs in a new home keeping us safe from him and hopefully it all goes through and works x

March 11, 2026
Unprompted review
Rated 4 out of 5 stars

was amazing

Chaymae was amazing at giving all the information I needed to about how it all works and was very understanding and made sure that what I had to say was put into consideration and very kind.

March 9, 2026
Unprompted review

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