Sold a product that wasn't even produced yet without stating this at the time of purchase. I ordered a Ghostface Hoodie(Scary Hours Hoodie) for my daughter prior to Christmas, never arrived and they r... See more
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Ordered September 21, 2025. It's almost December. Several emails and the same story. The crazy part is... they had the audacity to have a black friday sale with same day shipping, lol. Pissed me off... See more
Company replied
Just like everyone else, I purchased shorts and a hoodie December 12th. Not a single update or tracking info, never got an email when I asked for tracking….they are 100% a scam, do not purchase anythi... See more
Company replied
Horrible cheap products not only did I wait at least six months for my hoodie, but I ordered black got blue, then when I wore it with my heated seats in my car, the Cleveland Indian dude melted on my... See more
Company replied
1.3
Bad
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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3 months and counting
I hate to have to do this because I do like the companies shorts but I can’t advise people to order off the website when the trend is people waiting months clothes they’ve paid for. As I’m typing this, the only order I’ve received from them was from a sale they did on their IG story and I sent $$ via cash app and had my shorts within a week. I liked them so much that I ordered off the website, in February. Here we are with a confirmed order in February and a label printed in March but no movement on the package. I’ve been in touch with their support and as patient as they are probably getting bombarded by people with unfulfilled orders it’s still always the same excuse. I’m sorry to say you’re not running a few weeks behind according to my order you’re a few months behind and still taking orders burying yourselves but as long as the money is coming in right? Bad business can’t recommend
February 26, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
It’s been a whole month and not a…
It’s been a whole month and not a single update for a shirt. Scary because I read comments where people are still waiting 4 months down the line
April 8, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Full review tbd…
Im not really pressed on the delivery date due to understanding shipping can be a few weeks, but will save my 5 stars depending on if everything is delivered as ordered
May 8, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
Terrible quality
Super cheap china shorts with a poor print on them .. I have them there as give aways or throw away absolutely hate them
April 9, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any additional questions or concerns
This company is the worst I ever had to…
This company is the worst I ever had to deal with I ordered in February it’s April still have not received my order multiple times I reached out to the email they keep saying no refunds and trust there process they made a label early march and still have not shipped my order never again please save your money don’t waste your time ordering from them it takes months and I’m still waiting seem like they are taking on more orders they can handle and can’t catch up this is so unprofessional I will never order again off anyone selling on instagram
February 26, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Don’t trust this company
Don’t trust this company. Very rude and inaccurate. Not good at problem solving when your order comes across an issue. Customer service is bad. No one will help you. Its a knock off.
March 2, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
BUYER BEWARE
I placed an order for the Cleveland Hoodie on 12/6/2024. I received an email on 1/8/25 that the "order was on the way". I sent Chris an email on 1/28/25 to let him know I hadn't received it (wanted to make sure it hadn't gotten lost during delivery).
This was his response: "Hello Nancy, We are currently shipping backorders these next two weeks so we estimate that between early this week or next week you will receive your order, we apologize for the setbacks we have had but we want you to know that we are constantly working on orders and you will receive your package. we are here with you." I received an email on 2/1/25 stating that there has been a "small" delay because they noticed an "error" with the print. It said the hoodie would be delivered by the end of next week. On 2/21/25 I sent Chris an email requesting a refund. He responded with assurance that I will be receiving the hoodie. I sent another email on 2/26/25 stating (again) that I want a refund. This was Chris's response: "Hi Nancy, We are currently shipping the pending orders these next two weeks so we estimate that between this week and the weekend you will receive an eta of your order, we apologize for the setbacks we have had but we want you to know that we are constantly working on the orders and that you will receive your package. we are here with you. Also remember orders are final, so we can't offer exchanges, refunds, or cancellations. This policy is stated on our website to ensure transparency. and rest assured, your order is in good hands, and we are doing everything we can to get it on its way to you as soon as possible." My advice - don't place an order. It's a joke.
February 24, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Ordered on 12/2/24
Ordered on 12/2/24. It’s now 2/24/25 and still no product. I wish I never ordered from this site.
December 2, 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
v
Order at your own risk
Order at your own risk. I ordered 6 shorts, first it took over a month to receive my order. I had to send a reminder email about the status of my order for them to finally ship it. Then, they sent the wrong size for one of the shorts and one of the shorts was damaged. I emailed them to informed them about the mistake and damaged item. They took forever to reply. and requested photos of the items and order confirmation. Which clearly said a size large and they sent medium. I had to follow up multiple times to finally get a response for me to send the items back and pay for shipping. How is that fair if they are the ones who messed up and sent the wrong size and a damaged item. I emailed them expressing my concern and if they can provide a shipping label. They have not responded, I have been dealing with this issue since December 2024, today it’s February 24, 2025.
February 24, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
I order from them back in October and…
I order from them back in October and didn't get my stuff until mid-December. Although their shipping is awful they were responsive. They did offer me a 65% off coupon but I would never use it because I'm sure I would have to wait 2 months for my stuff. My suggestion to the company would be to tell the customer that these are pre-orders so they don't expect the product right away.
And for the record, yes there was an estimated shipping time of 1 - 2 weeks for my order, I received it in 8 weeks.
October 10, 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
You'll be waiting months
I ordered back in December. Here it is almost march and im still begging for a refund. They refuse to send the merchandise or give me my money back. They created a fake usps shipment label at the beginning of the month, but my items were never shipped. I truly dont understand why its hard to ship shorts and a hoodie.
February 21, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
BEWARE
BEWARE. This “company” is not legit. Don’t place an order with them you will never receive it. Placed an order in November, fast track to February and still nothing. Don’t do it. They steal your money.
February 20, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Here’s one for you if you order from…
Here’s one for you if you order from here and then question if your order is ever coming and having to send multiple emails and getting 90 percent automated messages just to get the same run around, I just say wow thanks for taking my money , here’s there response
Thank you for reaching out.
I can understand your frustration due to the wait, I know we are not your typical Amazon next order and this could be the first time you have to wait this long for an item, but its all because we are a small family business doing what we can with the massive amount of orders you guys send us and we appreciate you for that, I can assure you, you will get your order.
Please be aware, that threatening, posting comments and sending message after message will not get your order to ship faster, we have been in business for more than 5 years now, if we were scammers or so, we would have been shut down by now. We are not most businesses, we are Crisp NYC with a 4 week timeframe that sometimes gets behind a few weeks but we are not scammers, we don't do refunds, because after all the effort we do and the work it makes no sense to cancel an order, you have two options right now, you can be part of the people who got their order by just giving us some more time or you can be part of the people that dispute their order and don't get anything but still come to our page from time to time to feel their ego seeing other people desperate commenting they didn't get it so you feel good but at the same time you see the ones saying they got it and wonder if you were wrong because, in the end, you liked the product. All we ask is for your patience, you will get your order.
Thank you for understanding.
Warm regards,
Team Crispy
Sure seems like they’re worried about their customer base you guys are all desperate. But they’re the ones acting as if they have things in stock take your money and don’t send anything. For me writing a review about my bad experience with them which I’m entitled to do, they respond like that. WOW
February 19, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Shorts look fire cant lie
Shorts look fire cant lie. But the wait is horrible i understand you have backorders nit i ordered 5 weeks ago. Label was crsted 2 wees ago and no movement from usps. As a company they have to get better with their turn around time no one should wait that long. I deff will be burning my shorts when they get here. If they ever do get here.
February 17, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
DO NOT ORDER FROM THEM!!
My son never got his Christmas present. We have emailed and nothing has been sent! Its been 3 months. We are working with PayPal reporting it as a Scam. DO NOT ORDER FROM THEM!
November 1, 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Don't order from this company...
So my girlfriend ordered a sweater from this site in the beginning of December and the sweater never showed up. She then reached out to them in the beginning of January and got a reply stating that she would receive the sweater within two weeks. It has now been a month later and we have yet to receive anything. I'm also pretty sure they are the ones writing their good reviews due to the fact that those are the only reviews that receive any comments from the company.
December 6, 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
If you want to buy anything from Crispy NYC just go to a landfill and pick up rotting trash. You'll be happier.
Waited well over a month to recieve a hoodie from this company. Once I finally recieved it I put it in the wash as I do with any new piece of clothing. Was careful to turn it inside out and put it on the "gentle" cycle like i do to minimize any wear and lengthen the life on all my screenprinted clothing. After ONE wash the screenprinting peeled off in areas and cracked on others. This is the lowest quality article of clothing I've ever purchased online. DO NOT spend your money with this company. It's a scam and they sell you trash. Any positive reviews you read are written by them as fraudulent marketing. You've been warned.
February 2, 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Not sure if I’ll ever get what I ordered
Placed an order on December 6th and it did not arrive for Christmas. After multiple attempts I finally got an email back stating their shipping by time frame and that it I would be notified when it shipped. I got a notification that it shipped on Jan 8th but now 12 days later it’s appears only the shipping label was made but nothing was dropped off yet to actually be sent out.
January 20, 2025
Unprompted review
Still waiting...
Like others, placed an order Dec 2 for a Christmas present. Asked before Christmas about my order and got the same lame response stating my order is in the time frame and is being made. Then in Jan get a shipping label is created email. That label is still sitting there, no movement in over a week. And no response from customer service when I emailed and asked when the package will finally leave their place.
December 2, 2024
Unprompted review
Ordered November 29th
Ordered November 29th. Still not received and the tracking link still says USPS is awaiting item from seller. Same copy and paste response to every email. Do not order from this company.
January 12, 2025
Unprompted review
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