CristalesRepuesto.com Reviews 490

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Brilliant! I snapped 1 arm off my RayBan sunglasses. I took them to my local Specsavers, they told me that I couldn’t replace the snapped off arm and that I’d need to buy a new entire frame at £170. I... See more

Company replied

Rated 5 out of 5 stars

Ordered replacement arms for my holbrooks. I was notified instantly for the options and they took care of the order professionally. Part is as described, fitted perfectly. Very straightforward buying... See more

Company replied

Rated 5 out of 5 stars

I ordered lenses for a pair of Raybans last July and they arrived in Australia in good order and reasonable time. They appear to be genuine, including the engraved RB (which I thought was a defect unt... See more

Rated 5 out of 5 stars

Dear Guys! First of all... 1. The most affordable website where you can find Ray-Ban parts 2. The employees are very friendly and quick responsive 3. They ship fast and affordable 4. They ans... See more

Company details

  1. Sunglasses Store

Written by the company

En cristalesrepuesto.com, somos tu solución integral para la reparación de gafas Ray-Ban y Oakley. Disponemos de una amplia gama de repuestos originales y compatibles: lentes de repuesto, varillas, patillas, puentes, almohadillas y más, para que tus gafas luzcan y funcionen como nuevas. Además, ofrecemos gafas y cristales graduados de alta calidad, adaptados a tus necesidades visuales específicas. Confía en nosotros para restaurar y personalizar tus gafas con la precisión y calidad que mereces.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

490 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Satisfied customer

I am very satisfied with the fast delivery of original lenses. Easy install them following video tutorial from their website. I recommend.

June 21, 2021
Unprompted review
Rated 4 out of 5 stars

2 weeks (& counting) & still no response or action

It has been 2 weeks, since I have placed my order, paid extra for faster shipping and when I check the status of my order it just says "preparing order" I've tried contacting someone through the chat app on their site but it always says no one is available. I leave my email hoping for a response back but still don't get anything. The money has been taken out of my account & I am getting the feeling that I have been scammed

EDIT: I did get a reply and a status update on my order after this review was posted. There was a delay in the original product I ordered, so I was offered a similar replacement that was in-stock & it has now been shipped out. I appreciate the solution and the response, but it would have been nice to know why there was a delay & had been offered a substitution without me having to post a bad review first.

June 12, 2021
Unprompted review
CristalesRepuesto.com logo

Reply from CristalesRepuesto.com

Hello

Thank you very much for contacting us!

On Friday nights, Saturdays and Sundays our offices are closed and we do not have customer service. We are a totally reliable company but we can have faults.

Don't worry, my co-workers are checking your order and will give you a solution today.

Thank you
Have a nice week!

Rated 5 out of 5 stars

Amazing service

Amazing service, fast and top quality. I love my new custom lenses!
This is a really incredible company, that is attentive, responsive and delivers!

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

HAPPY

Better prices on replacement lenses than I could find anywhere else with prompt shipping.

April 21, 2021
Unprompted review
Rated 1 out of 5 stars

2 Months and still waiting...

Have been waiting for my lenses to arrive for 2 months. Customer service has been responsive and informed me immediately of initial product unavailability despite website stating it was available(i.e. no mention of inventory or shipping delays). Perhaps that should have been the first red flag. However requests for refund have gone unfulfilled due to the company not being able to locate/track the product, not sure how that has become my problem. Recommend if you are in the U.S. find another provider, I would have been better off going directly to the manufacturer.

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Peter …

Peter 13/11/20

A really fast delivery service placed order one day delivered the next day by lunch time it’s the real deal.
Will certainly recommend this service to my friends.

November 13, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

10/10 fastest delivery! Only 2 days and parts are just like in the picture and everything is working! Also exceptional customer care through WhatsApp that follows you in each step!

November 10, 2020
Unprompted review
Rated 1 out of 5 stars

I am very dissatisfied with the service…

I am very dissatisfied with the service provided. I have paid € 40 for the product and an additional € 19 for express shipping via DHL. To date I have not received the product and the worst thing is that they are charging me customs clearance costs when my product does not exceed the minimum economic value for this payment.
The company supplying my product did not inform me about additional costs.

October 6, 2020
Unprompted review

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