Crocodile Garage Doors Verandas Reviews 6,152

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent materials and construction, which often exceed expectations and enhance the appearance of their homes. The service provided is frequently highlighted as outstanding, with many appreciating the professionalism and efficiency from the initial inquiry through to installation. Reviewers also commend the staff and installation teams for their hard work, politeness, and meticulous attention to detail, often leaving sites clean and tidy. However, some customers experienced issues with communication, mentioning that sales representatives could be pushy and surveyors rude or arrogant, leading to misunderstandings about product specifications. A few other people also felt that the cost of out-of-warranty service was excessive, especially when simple fixes were applied.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its professionalism and efficiency... See more

Product

Customers consistently note positive experiences with product quality, describing items as well-made,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the workmanship,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Crocodile veranda, which turned in to a garden room ! has been a really tremendous addition to our house, it was expertly installed by Chris and Jack who worked very hard to complete the glass in... See more

Rated 5 out of 5 stars

From our first enquiry, sales representative and surveyor our experience with Crocodile has been first class. Today we have had our new roller garage door fitted by Paul and Paul and I must say I hav... See more

Company replied

Rated 5 out of 5 stars

Excellent fitters Ricardo & John polite punctual great craftsman a credit to Crocodile products. Arrived at 8 am and completed fitting of 1 double & 1 single roll up garage doors by 3-30 pm left sit... See more

Company replied

Rated 5 out of 5 stars

From sales, surveys and fitting all appointments were kept at agreed times. Our two new electric garage doors were fitted in a morning, without fuss or mess. The two fitters (Paul & Paul) were court... See more


Company details

  1. Garage Door Supplier
  2. Awning Supplier
  3. Carport and Pergola Builder
  4. Garden Building Supplier
  5. Home Improvement Store

Written by the company

Established in 2003 Crocodile is the UK's leading manufacturer and supplier of automatic garage doors, security shutters, glass verandas, winter gardens and awnings. Our products are bespoke made to meet your requirements at our own factory in Yorkshire. This ensures that we control quality in production and can give the best aftercare to our customers. We believe in fitting once and fitting to last. Our ethos has always demanded rigidity and durability. We are FCA registered and provide a number of finance options subject to affordability including buy now pay later and monthly repayment plans. Talk to us - Contact us to discuss ideas for your home with absolutely no obligation. Free site survey - Meet us and know your options. Our skilled surveyors work with you to design a customised solution for your home which meets your requirements. You will receive a clear and complete quote which details every step and cost. Manufacture - Once you have approved your quote, we will get to work in our UK factory. Installation - Our own expert engineers will fit the product at your property. Aftercare - Crocodile garage doors, shutters and awnings come with a five-year warranty and Crocodile verandas and winter gardens come with a ten-year warranty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job by Ricardo and John today

Great job by Ricardo and John today . Arrived on time and cracked on straight away. Extremely helpful and informative, nothing was too much trouble and the door looks and works great. Thanks again for your hard work guys 👌

May 20, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Lee
Thank you so much for the 5 star review! We are really pleased you're happy with your door and the installation. We will share your feedback with the team.

Rated 5 out of 5 stars

From start to finish crocodile have been outstanding

From start to finish crocodile have been outstanding - we ordered a winter garden and the service we have received has been brilliant. Jay and Daz worked very hard installing the product and the after care was brilliant. A couple of niggles were Ironed out easily with no fuss- crocodile went above and beyond and we highly recommend them!!

May 20, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Irene
Wow what a fantastic review, thankyou so much.
We take pride in delivering top quality products and service and is great to see that reflected in your experience with us.

Rated 5 out of 5 stars

Crocodile Garage Door Fitting

Really pleased with our Crocodile automatic garage door. Ricardo and John took around 4 hours to fit despite the occasional rain shower. Kept us informed on the installation and tidied up afterwards. They were polite and respectful and did a great job. The garage door is manufactured to a high quality and standard which is why we chose Crocodile above others on the market. Would definitely recommend.

May 18, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Steve
We really appreciate you taking the time to give us such positive feedback. We strive to provide the best service and top quality products. Thank you for the 5 star review!

Rated 5 out of 5 stars

Had Mark and Paul install my new garage…

Had Mark and Paul install my new garage door. Carried out a great job in fitting the door and surround they were very professional and friendly - would highly recommend.
Thanks guys

May 18, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Shaun
Thank you very much for the 5 star review. We are really pleased you're happy with the installation of your new garage door.

Rated 5 out of 5 stars

CROCODILE GARAGE DOORS

MARK AND PAUL CARRIED OUT A VERY PROFESSIONAL JOB ON OUR TWO GARAGE DOORS. THEY ARRIVED ON TIME AND WERE POLITE AND HELPFUL. GIVING US DETAILED INSTRUCTION ON THE PRODUCT AT THE END OF THEIR JOB. WE ARE EXTREMELY PLEASED WITH OUR DOORS AND WOULD HIGHLY RECOMMEND THIS COMPANY.

May 14, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Judy
We really appreciate your 5 star review and will pass on your comments to the team.
Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.

Rated 5 out of 5 stars

Just had a new roller garage door…

Just had a new roller garage door fitted. The two guys Mark and Paul were excellent workers. They, tidied up as they went. I would highly recommend them.

May 19, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Christine
We will pass on your feedback to the team, they will be pleased to know they made such a positive impression. Thank you for your 5 star review!

Rated 5 out of 5 stars

5 Star for the fitters Chris and Jake

5 Star for the fitters Chris and Jake, they went above and beyond to make sure we were happy with our Winter Garden. Great guys

May 19, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Tony
Thank you for recognising Chris and Jake, we will pass on your comments. We hope you have many enjoyable times in your wintergarden.

Rated 5 out of 5 stars

Very pleased

Paul and Paul have fitted a new garage door . Excellent service and completed in only 2 hours . Really pleased

May 19, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Stephanie
Thank you so much for your 5 star review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.

Rated 5 out of 5 stars

Great job

Great job. Dave and George done a wonderful job fitting out new garage door with efficiency and were incredibly neat and tidy. What a lovely job. Thankyou very much - I wouldn’t hesitate to recommend.

May 18, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Keith
Thanks very much for the 5 star review! We are really pleased you're happy with your new door and it's installation.
Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.

Rated 5 out of 5 stars

Very pleased with the installation of our garage door

Very pleased with the installation of our garage door. Dave and George were very professional, clean and tidy workers. They were also very friendly and I would happily recommend them and Crocodile. The door looks great!

May 15, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Phil & Lin
Thank you for your 5-star review! We are so pleased to hear you had a great experience with us. Your feedback means a lot to the whole team.

Rated 5 out of 5 stars

A service visit by Neil

A service visit by Neil to solve a problem with my door was dealt with most professionally and promptly.
Paul Eldridge

May 14, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Paul, Thank you for the 5 stars! We are pleased that you are happy with our work.

Rated 5 out of 5 stars

New roller Garage Door.

An excellent installation of our new garage door. John and Ricardo were punctual, polite, hard working, and fuelled only on tea and biscuits completed the whole job in around 3 hours, including tidying up afterwards, and taking the old door apart and away.
Its as though they had never been there!
We had a full demonstration of the door and remotes before leaving.
We are very happy. Thankyou Crocodile.

May 15, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Nicholas
Thank you so much for your 5 star review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.

Rated 5 out of 5 stars

Hello

Hello, the team arrived bang on time, they left 1 and half hours later, cleaned up and checked, perfect in every way, many thanks.

May 13, 2026
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi David
Thank you for your wonderful feedback! We are so pleased you had a great experience.

Rated 5 out of 5 stars

Crocodile door installation by Mackenzie and Nathan at Crocodile doors

McKenzie and Nathan were professional throughout the whole installation. They talked us through what they were doing, checked that the details they had were correct, and made the whole experience stress free. They both ensured that the site was kept tidy throughout the whole process. The quality of workmanship is to a high standard and they were informative and patient when showing us how to use the door after the insulation was complete.

May 15, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Becky
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you!

Rated 5 out of 5 stars

I had a problem with a lock on the…

I had a problem with a lock on the veranda door fitted by Crocodile last year : the key would turn in the barrel but couldn’t be pulled out.

It meant when we went out we would have to leave the door unlocked - not that we are in a high crime area, more for peace of mind.

I called Crocodile Verandas on Tuesday, they called me on Wednesday and fitted me in for a repair on Thursday

The two lads that came were superb - tried it replaced it and hadn’t even finished their coffees.

Really great service again from the ‘Made in Yorkshire’ business

Cannot recommend highly enough

May 14, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Samuel
Thank you so much for your smashing 5 star review!
We value our customers and strive to provide great aftersales care, and it's lovely to see that reflected in your review.

Rated 5 out of 5 stars

Mark & Paul showed up on time explained…

Mark & Paul showed up on time explained everything before starting. They worked and kept us informed about how things were going and answered our questions along the way. Left the work site clean when done and were a pleasure to meet. Job exceeded our expectations.

May 13, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Carla
That's a great review, thank you for the 5 stars!
Our Team takes pride in their work and the installation of top quality products. We work hard to meet our customers expectations, but to exceed them is a bonus.

Rated 5 out of 5 stars

Excellent from day one on the arrival of the materials and…

From the arrival of the materials and throughout the construction of our glass veranda, Chris and Jake carried out the fitting with the upmost care and attention. Discussed with us at various times how it was progressing.
They were courteous and quiet throughout, punctual and tidy.
We are overjoyed with our veranda and already have benefitted from the extension to our garden. It enables us to sit outside whatever the weather and enjoy the view.
The product is excellent quality as described.

April 14, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Valerie
Thank you so much for your fantastic review! We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience. We hope you enjoy your veranda.

Rated 5 out of 5 stars

A Big Thank You to Neil and Steve

A Big Thank You to Neil and Steve. They arrived early, were throughly professional and friendly, and were able to quickly diagnose and fix the problem with my mother in law’s garage door.
Very grateful for prompt and effective service.

May 13, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Nick
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you!

Rated 1 out of 5 stars

Asked for a quote and was given an…

Asked for a quote and was given an order.i did not want this as too expensive. However they went ahead and refused to cancel.

I would never trust that company again.
I was pushed into signing quotation which I'm now told was an order but a lot of money was taken from my account on 5/8/25 and survey was not done until 6/8/25. Even surveyor knew it was much too expensive for me. At this time garage door was not made to spec and all I wanted was my money back. I also did not appreciate the salesman phoning me at home saying he was going to sue me because he was pushy. I am being polite about this.

August 1, 2025
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Good afternoon,

We would like to clarify that an order is only formally placed once signed order documentation and a deposit payment have been received. This is separate from simply receiving a quotation.

In this case, the order had already been taken and subsequently surveyed, manufactured and prepared for installation, with an installation date also agreed with the customer. As all of our products are bespoke and made to measure for each individual property, work and manufacturing costs are incurred once an order progresses to this stage, meaning orders become non-cancellable in line with our terms and conditions.

We are also disappointed by the allegations made regarding payment methods and alleged threats of legal action, as these claims are entirely untrue. We only accept payments via secure payment systems or bank transfer and always aim to deal with customers professionally and respectfully.

Unfortunately, the order was cancelled by the customer after significant work had already been undertaken and a date for installation agreed. Whilst we appreciate this may have been frustrating, we were unable to refund the deposit due to the bespoke nature of the order and the costs already incurred.

Kind regards,

Crocodile

Rated 5 out of 5 stars

From our initial enquiry to the final…

From our initial enquiry to the final installation Crocodile have been superb. Sales were very knowledgeable, surveying were extremely thorough and the installers Chris and Jake went that extra mile to ensure customer satisfaction. Our Garden Room looks fantastic and we have had several enquiries from relatives and neighbours already. Five star service from start to finish. Graham Pell, Barnsley.

May 7, 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Graham
Thanks for the brilliant review! We will make sure to share your feedback with the whole team. They will be pleased to know they made such a positive impression.
Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £200 on completion of any garden room or veranda orders placed by them.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look