Crocs Reviews 690

Tried buying Crocs today 3 times now, 3 times my order was cancelled but money is obviously blocked in my account. Talked to an agent to find out it's due to delays between warehouse and website updates on product out of stock. But I've tried 3 different colours and apparently all out of stock (still available online!) - got advice to try again in 24-48 hours as the issue is being sorted. But guess what, their Sale end today.
So it looks to me like they purposely cancelling orders last few days untill sale ends tonight.
Disgraceful, they just lost a customer! I would rather buy non branded clogs for my kids than buy from them again!

Bought a couple of items and the order was cancelled without explanation. The items were still showing in stock the following day, but I decided to pick a different colour just in case and the order was cancelled again without explanation. It appears that I have been charged for both orders - I've been ordering goods online for almost 30 years and normally no charges have been made until the goods have been dispatched.

Ordered & paid online, two days later received a cancellation notice ?? No reason just my order was cancelled, intrigued I called customer services, the agent was as thick as two short planks, utterly dateless and advised “out of stock” must of had stock when you accepted my order ? She then advised a refund would be 5 days ? Are you sending it by carrier pidgeon ? When I paid you it was instant ! Finalising my first Croc experience my phone carrier advised my call cost £1.78, of which I doubt very much I’ll get back, what an appalling company (whom are still advertising my initial purchase as in stock)

orderNo=16155884CGB if you would like to compensate me in any way !

Ordered a pair, money taken, then a few hours later an automated email saying order cancelled. Money to be returned in 5-7 days...you can take the money instantly, why can't you refund it as quickly?

Two days later the same pair are still showing available so had another attempt. Same outcome.

Can see others have had a similar experience. What a joke.

Ordered crocs and jibbitz and my order was cancelled with no reasoning. Had to message customer services to find the reason was due to stock selling out. The transaction was still pending out of my bank account but I assumed it would bounce back in a few days as that has happened in the past with other companies. I was shocked today to check my banking to find that they have taken my money! They cancelled my order but still took my payment so now I'm down £50! I've messaged customer services before I open a claim with PayPal. They've literally robbed me!

I placed 4 orders with Crocs UK on two occasions in a course of 1 month and all 4 orders were subsequently cancelled by them a few hrs later, without any explanation.

Their live chat bot states that this happens if they run out of stock before the order can be shipped. If this were the case, why did their website still list the same items as "in stock" and I was able to place the same order again with more items in a different color. Also, I placed these orders immediately after I received their notification email that the items were back in stock.

I hope at least I will not have to chase them for the refund

Don't waste you time!!!

Ordered a pair of crocs in the sale. A couple of hours later get an email saying my order is cancelled. No explanation or offer of any alternative. Waiting for my refund …. Very poor customer service

Attempted to place an order several times, money is taken then just receive an email stating that the order has been cancelled with no explanation.

have tried ordering for 2 days both orders have been cancelled,tried to speak to someone on online chat ,just says probably out of stock...why let people order and pay,they are still showing up as in stock in the sizes i ordered

I would give no stars if I could. I have just ordered crocs in the sale for my daughter, they took the money from my account and sent confirmation email. 2 hours later my order was cancelled - no explanation given. Once I managed to contact an actual human being was told sometimes this happened when more than one person ordered the same thing! What a useless system, I have never had this on any other site!! I will never order from here again and just hope I get my money back. The stupid thing is the Crocs we ordered are still showing as available online so how many other poor people will fall into this trap!!!! Absolutely useless. Don’t order from here EVER!

Order was cancelled jours after to purchase the chat bot said could be due to no stock but I was able to add to basket on difference they went back upto full price managed to get through to a agent who then just ended chat without me being able to ask or say anything

Ordered slippers. A few hours later they cancelled the order.

***Update****
TBF they then emailed to apologise and gave me a 50% discount which meant I ordered slippers that cost me £11! They're amazing.
Following this I have now ordered some more for my daughter. So I'm happy now.

I purchased my first pair of crocs.i had some issues ,I will be honest it was an absolute nightmare to speak eith a human and the live chat and bots try my patience and send me into a meltdown.
I eventually manage to speak with Vasil Genchev by email.he was swift to resolve my issues I am having and Vasil managed to meet a resolution which we are both happy.i am a difficult customer as I am adhd and autistic and can have serious meltdowns when things dont go to plan or something is wrong.
Thankyou once again Vasil for all your help.

Received my crocs, but they didn't fit. So sent back straight away. Tracked with Royal Mail. The item has been received but I still haven't had a refund. 24 days later

Terrible customer service, no agents to speak with. Boycott

They had a system error and they used the wrong delivery address!!! Useless customer service!!! Wont cancel the order, minutes after placing the order!!!

Do not order from this company ordered crocs for my grandson sent me an adult size 5 pink crocs. Unable to contact them in anyway. Total scam they need to be removed and reported.

No option to add to basket after i have chose crocs and size every time i go on the website last few days so how can i order any i have seen a few styles i like i pick my size then there is no ‘ add to basket ‘ to be seen anywhere

Terrible company to deal with. Bought 3 pairs of crocs slippers at Christmas. One pair after minimal wear has split inside. Tried to chat to contact customer service and the chat keeps dropping so you have to wait again for another agent....sent 2 emails with no reply....AWFUL company to deal with. Will never buy anything from them again. States Crocs UK and the head office is in Amsterdam. Deserve shaming!

So many issues... Initially placed an order in the wrong size, so tried to cancel. Cancel option on website didn't work despite being within the 30 min window. Reached out through Whatsapp but didn't get a response till much later.

I then tried to order the correct size. Discount code got wiped and then said it was already used! Couldn't pay with my valid card, so tried PayPal which entered an old incorrect address. I again couldn't cancel, so I reached out via their chat this time, explained all the issues and the guy said that the discount code should work but I had to keep pressing him on the other issues. Got told it couldn't be cancelled because the 30 mins had passed (I reached out ASAP, not my fault it takes your customer service 30+ min to look at something)! Finally got confirmation that the order was cancelled automatically and that I would get a refund and 40% off the next order.

Guess what, the 40% doesn't even apply to my order when I tried, so that was bullshit. And I still couldn't apply the other discount code I had from their newsletter.

Absolutely ridiculous. Someone really needs to review their website/systems because it is so broken. Never experienced this with a big brand before