Crooks & Castles Reviews 121

If I could leave a 0 star review I would. I placed an order back in September 2nd for three items totaling $108. It’s now November 16th. I still haven’t received any of my items. I emailed C&C and was advised a credit would be issued as they do not provide refunds. The second they have your money, regardless of if you receive your item or not, they go into hiding. Biggest fraud going. My first and last time I ever order from C&C.

Disgusting service from this company. Unable to get in contact with anyone, I have a $185 order that I have never received. When I check the order status it says “order not found”. I have sent numerous emails and only receive an automated response. It has been a month and a half since I placed this order, and only a maximum 3 week delay when I placed the order. This is my first time ordering from them and will definitely be my last. Horrible company, non-existent customer service.

I ordered two crew necks (totaling $180) on October 8th. The website (after buying it) informs me it could take UP TO 3 weeks. It is now November 12th and my order confirmation states it hasn’t been shipped yet. Emailed them twice- only an auto generated email back. Never heard from an actual person. This is by far my most regrettable purchase. Do not recommend.

Ordered a sweater over a month ago. Still haven't got it. And they are saying my tracking number doesn't exist. 70 dollar Hoodie. Crooks is right. Place is trash.

Ordered on Oct 9. Site says up to 3 weeks to process. Tomorrow will be 3 weeks still not even packaged or out for delivery. No customer service, just robots. Bye bye to this brand. Loyalty my ass. I want my money back. Keep your gear. If I could give 0 stars I would.
Edit: So they contacted me on Oct 31 and said they were moving warehouses (site doesn’t say that), they said my order would be sent in a “few” days. 5 days later I replied saying I want my money back since nothing has been shipped yet. No replies until Nov 9th when I got a e-mail saying that my order is in the way. Bunch of clowns. They’ll never receive my business again as long as I live.

I ordered one of their bundles on Oct 3rd,it still has not shipped. I have messaged them and have gotten no response at all other then their robot saying it could take 72 hours well its been over a week. People I know have ordered after I did and gotten their items already. Really unhappy customer.

Ordered my stuff on oct. 4th and still no response and haven't received my items. I want my merchandise or I want my money. Stopping using Covid as an excuse to hold onto to peoples money/merchandise for months.

The customer service is iffy at best. (That's being generous.....maybe inept?) But I do like the brand.
Picture this: You order a couple items from Crooks & Castles website. You receive said items in a reasonable timeframe but the items don't fit. You request an exchange, not a refund. They tell you to mail the items back with the shipping label provided. You never receive the shipping label, or, maybe it went in the spam folder, whatever. So, you email MULTIPLE times over a two, almost three week period asking for this shipping label. They fiiiiiiinally return your email with: "Hey, we already sent the shipping label. Bye" No re-sent shipping label, no separate email (even in spam) no nothing. How ballistic would YOU go? Yeah, that's where I'm at right now. THAT, my friends, is BS.

These morons had me pay 140 dollars for a damn pair of pants they refuse to send me or refund my cash.... they claimed they would send me credit for the website yet it's been over 4 weeks now and nothing... I want my damn money back Crooks n Castles!

Love the Brand. Super comfortable durable clothing. It’s a way of life. Crooks & Castles is the Ruling Elite.

Love the brand. We have been buying for the whole family for over 10 years solid. Outstanding customer service. Fast and efficient shipping. Quality A1.

Love this Brand! Been buying from them for 10 years. Amazing design and quality.

I received my bundle within 4 days and they even gave me free stickers. Best service ever. It was my 5th order in 3 months and I've had a great experience. I'm a crooks fan for life.

Horrible experience. Customer service is the worst I've ever seen. Ordered a bundle in early june and my order is still not fulfilled. It took about a month and a half to get half of my order, and nobody ever responds to my messages. Still missing one t-shirt. Do not order on their site!

I ordered a hoodie in the start of june, I live in Norway so its a great distance with shipping. Upon my suprise the hoodie had several stain on it. I took pictures and emailed support. After sending more emails and using their contact form on their website I received a reply 3 weeks later. I was going to get a new hoodie sent to me, I was very happy, but after that e-mail exchange I have not gotten a single reply since. That was 13.07.20, 5 weeks ago. The hoodie I originally received is still in its shipping box and I just want this to get sorted. You told me I would get a hoodie for the same value I purchased, when I told you I would like Medusa Ribbon grey in size large it was on sale for 56$. I feel like you have a small stock or you just sell so much clothers either way it sucks to not feel heard and ignored.

Haven’t received my t-shirt I ordered over a month ago. Customer service won’t return my emails

I love the brand! The customer service reps were so friendly and helpful when my tracking number wasnt working!

Yes orders may take an extra week or so but customer service was extremely helpful and they're doing their best. Love my products!

Would rate 0 if I could. Go to the Federal trade commission site and report these scammers
Don't be afraid to report the scammers. I've made a complaint and I know alot of others have too. If you're pissed off about these losers stealing your money and giving you nothing then report them. Don't be afraid to ask your bank about disputing the charge and opening a fraud case because thats all that's going on here is fraud and you will win.