CSB Reviews 

I been waiting on reply for days is been weeks now and yet no assistance or solution to an order I place weeks ago. Think twice before you order from this company.

Really disappointed for two reasons.

1. I just got leggings and wore them once, they’re already pilling.. not good quality

2. Their website says FREE return label for any exchanges.. but doesn’t clearly articulate that supposedly that doesn’t apply for US based customers… extremely misleading and I never would have ordered had I know.

There is no option to select 0 starts as I would. After being super excited to put my order in which was quite expensive. Advertised that free shipping was in place, I received a further notification that I needed to pay an extra fee for my parcel to be delivered which was more expensive than my items! I took this to the CBS and after so many back and forth i was told that if I declined the parcel i still needed to pay a return fee. Ended up paying so much to get the items delivered in the end as there was no resolution from their side at all! Not tried once to help but instead facem blunt and harsh emails. I have never been the one to leave negative reviews but this is so dissatisfying and to see how never once they offered to clarify or support assistance in any way.

WILL NEVER BUY FROM THEM AGAIN AND AT THE MOMENT I AM BEING IGNORED!

Do better CBS.

I purchased products from CSB for a considerable amount—around $600—but have yet to receive my order. I’ve reached out to customer service multiple times, but have not received a satisfactory response. The complete disregard and lack of accountability on their part is extremely disappointing. I expected a much higher level of service from a company of this scale. Unfortunately, this experience has caused me to lose trust in the brand, and I’m seriously reconsidering any future engagement with them.

I ordered a set from their website but unfortunately found out that I had to pay customs duty as I live in Denmark. It was my own fault that I didn't check better but the problem arose when I contacted customer service. There is NO customer service to be found AT ALL! They just wrote back to me that I had to contact DHL myself to send the package back to them but DHL kept writing and kept saying that it was CSB who would contact them. VERY disappointed with the treatment and it ended up that I haven't received a response from CSB or my money back. NEVER buy from CSB if you need customer service because it doesn't exist!!

I have placed an order on feb 28 th and still not received the order. Customer service doesn’t give a s**t if I could give a 0 star I would

On December 27th, I ordered a sports set from your store.

I STILL haven’t received it!

Your customer service is absolutely TERRIBLE.

I’ve already paid import duties twice for an item I haven’t even received.

Customer service responds slowly, sends automated replies, and now I’m not getting any response at all.

This is outrageous!

Waiting 4 months for a sports set is completely unacceptable – I want my money back!

responce on the feedback of Csb.

I checked my email — no response on March 30th, no response on April 3rd.
Before that, I’ve already been emailing for 4 months with either no reply or just automated responses.
I’m really not the type to write bad reviews, but after 4 months of no or poor communication, my patience has run out.

It’s really sad that it takes a negative review to get any sort of solution from your side.

Terrible customer service!

Overhyped and overpriced. Quality is not great, and you have to pay for shipping on orders and returns. Returns are store credit only.

Ordered a pair of the invisible scrunch bum leggings and arrived with waist seam all pulled. They agreed to refund the item but not the express shipping I paid for. If an item is faulty why should I have to wear the cost for shipping. Replies to customer service issues are really slow and they don't read email properly. Last time I order from CSB. Sick of being dissapointed

I absolutely love CSB! Not only is the quality fantastic, but the fit overall is always fantastic—truly so flattering and I’m 1000% certain the materials have something magical that actually make you want to workout lol. More importantly, I love CSB as a company and brand because I experienced first-hand their dedication to their customers. I live in LA and evacuated due to the fires back in January (in the midst of my order being shipped) and worked with the kindest soul, Micaela, to make sure my items arrived safely. This is an act of kindness I’ll never forget. I’m tearing up thinking of how understanding and thoughtful she was in her response. Thank you CSB for being human first— and for making fit girlies around the world feel so special 💙

Don’t fall for this brilliantly marketed scam! First of all these clothes cost $5 to be manufactured in China and they use the same suppliers as Temu. So you might as well shop at Temu. I can’t justify spending $100 for leggings that cost $5 to make. I felt scammed - so I returned my order. Not to mention the terrible customer service, rude & slow to respond when and if they do respond. Overall my shopping experience was unpleasant and I will never again shop here. If you’re in Canada, expect to pay 50% of your order total on duties. Not worth it.

Purchased some items whilst I was on holiday in Australia. Wore the serenity shorts once for an hour and they pilled! Now they are refusing to give me a refund and only offering store credit which is no good to me as I won’t be ordering from them again!

My shipment is currently stuck at customs because CSB did not include all the information needed on my shipment. I contacted CSB and have not heard back from them. DHL is unable to assist as this is an error made by CSB that needs to be corrected by them.

Beware, they don't like to highlight how you can't return items for a refund after your first purchase.

I do not recommend this company. They are not customer-oriented at all.

Their policy states that returns are possible, but no one ever responded to my three messages. The item I received was too small, and I wanted to exchange it, but there was no such option available.

In the end, it felt like throwing money away. The quality is decent, but I had to pay a massive tax.

Overall, a terrible experience. I will never shop here again. There are far more customer-friendly companies out there that actually care about their clients.

I have been a happy customer of CSB since 2022. I really love their styles, colors and especially the soft, high quality fabric. Whenever I contacted the customer service to get a refund or make a return, they were always super friendly and helpful!

I placed my first order to Europe, and like others have experienced, I was hit with an additional 60€ in fees. The website offers two shipping options: an extra 10€ for “premium shipping” (where fees are covered) and “standard delivery,” where extra fees may apply. Had I known the extra costs could amount to 60€, I would have gladly chosen the premium option.

I understand that CSB doesn’t control shipping terms in every country, but you should at least clarify how expensive it can get. DHL even mentioned that it’s rare for receivers to pay such high fees. Why would anyone choose to pay 60€ instead of 10€ if they knew?

To make matters worse, the items I received were way too small, despite my girlfriend always being a size S. According to the website, the model in the photos—who has a similar body type to hers—wears an XXS. I sized up to S, yet the clothes were so tight she could barely fit into them.

Now, CSB refuses to cover the return fees, leaving me 120€ out of pocket for products I can’t even use. This was by far the worst purchase experience online I’ve ever had. I wouldn’t recommend it to anyone in Europe.

BIG HIDDEN COSTS AFTER YOU BUY
I was very excited to support this business, I follow the founder on the socials and absolutely adore her, and I just loved everything about the line, the ideology, diversity & inclusivity of their models, etc. However, I placed my first order on their website for an order above 140 euros (which should include all the fees) and later on received an email from DPD asking me to pay a fee of 65euros for customs charges. I contacted their support service and they simply said this is out of their control, that they had specified about these fees (somewhere tiny, inside their terms and conditions where nobody EVER checks when placing a simple clothes order online, so they are technically covered legally, but it felt like a big cheat). Come on :( just clearly specify that for European countries there is this extra fee (which is big for many of us), instead of scamming us but protecting yourself with your terms and conditions thing you said. It felt like the biggest SCAM and I was so disappointed that this is what I got after I decided to support this new business :( very unfair and sad. Im very sorry to give this review, i hope you can improve your service and make things less murky with your overseas customers.

I had recently placed my first order on this website for an order of £141- to my surprise a received an email from DPD asking me to pay a fee of £76 for customs charges!? I completely understand if these fees are out of control of the company as advised by customer services but the company issuing their customers information about this on their payment page is within their control and should be made abundtantly clear before the customer hits pay…as we all know, we very rarely read through the terms and conditions and I’m sure the company are very aware of this too. What an absolute scam.

I like my CSB crops. I have a smaller bust and haven’t any issues! however I’m completely at a loss when it comes to their shorts and leggings. I have purchased them in fade, freedom, serenity and form fabrics in size small and medium (these are the two sizes that I fluctuate between in their collections) and I can’t do a simple low impact workout like Pilates without the legs and waistband rolling and/or falling down. One time in Pilates, the waistband fell all the way down to my hips… I can’t size down to an extra small because it’s WAY too tight, and a medium is just too big. It’s so frustrating having to pull out bunching fabric out of your crotch every minute. I’ve spent so much money on their brand and I’m a level 3 customer! again I’ve kept basically every crop and wear them everyday, but the bottoms I have given up on :( it sucks because I really want to wear a matching set. I don’t know if it’s because of my body type? As i see many very slim girls wearing CSB and not having these issues. Is it because have more fat on my legs and stomach? Does that make it harder for the bottoms to stay in place? I genuinely am so confused :(